Patient Access Supervisor

ARH Careers; Beckley (WV); On-site; USD 42,000 - 64,000; Full time

Job summary

ARH Careers seeks a Patient Access Supervisor to oversee registration, scheduling, insurance verification, and authorizations. You will lead a team, ensure compliance with regulations, and drive improvements in workflows and technology usage.

The role emphasizes collaboration with physicians, nurses, and finance staff to support patient care and operational goals, while maintaining exceptional customer service and accurate data management.

Qualifications

• High School Diploma required.
• Minimum of three (3) years of patient access or related healthcare experience.
• At least one (1) year of supervisory or management experience required.
• Knowledge of healthcare regulations, insurance requirements, privacy standards, and facility policies.
• Experience with electronic health record (EHR) systems and practice management software.

Responsibilities

• Supervise, train, and support Patient Access Representatives.
• Oversee patient registration, scheduling, insurance verification, and authorizations.
• Ensure compliance with healthcare regulations and privacy standards.
• Evaluate and improve patient access workflows and technology utilization.
• Monitor productivity, quality, accuracy, and timeliness via performance metrics.
• Collaborate with physicians, nurses, and finance staff to support patient care objectives.
• Prepare and distribute patient access reports, statistics, and trends.
• Resolve authorization, eligibility, registration, and denial-related issues.

Skills

Leadership

Communication

Problem solving

Interpersonal skills

Attention to detail

Organizational skills

Education

High School Diploma

Tools

EHR Systems

Practice Management Software

Patient Data Management Tools

Job description

Overview

The Patient Access Supervisor oversees the daily operations of patient access services, including patient registration, scheduling, insurance verification, authorizations, and patient information management. This role supervises patient access staff, ensures compliance with regulatory and organizational standards, improves operational workflows, and promotes exceptional customer service to enhance the patient experience and support organizational goals.

Responsibilities

• Supervise, train, and support Patient Access Representatives to ensure efficient department operations.
• Oversee patient registration, appointment scheduling, insurance verification, eligibility reviews, pre-authorizations, and patient cost estimates.
• Ensure compliance with healthcare regulations, privacy requirements, insurance standards, and facility policies.
• Evaluate and improve patient access workflows, processes, and technology utilization.

• Monitor productivity, quality, accuracy, and timeliness through established performance metrics.
• Collaborate with physicians, nurses, finance personnel, and other healthcare staff to support patient care and operational goals.
• Maintain positive relationships with patients and families through exceptional customer service and communication.
• Prepare and distribute patient access reports, statistics, trends, and performance data.
• Complete charge reconciliation, late charge additions, and billing reviews.
• Review and resolve authorization, eligibility, registration, and denial-related issues.
• Verify required authorizations for scheduled services.
• Establish and monitor point-of-service collection goals.
• Resolve assigned tasks, account checks, and claim-related issues.
• Assist departments with charge corrections and claim resolution activities.
• Manage return-to-client files, departmental mail, and quality assurance reviews of consent forms, insurance cards, and patient documentation.
• Perform assigned Patient Access Department (PAD) functions as needed.
• Perform other duties as assigned and comply with all organizational policies and standards

Qualifications

Education

• High School Diploma required.

Experience

• Minimum of three (3) years of patient access or related healthcare experience.
• At least one (1) year of supervisory or management experience required.

Knowledge, Skills, and Abilities

• Knowledge of healthcare regulations, insurance requirements, privacy standards, and facility policies.
• Experience with electronic health record (EHR) systems, practice management software, and patient data management tools.
• Strong organizational, leadership, communication, problem-solving, and interpersonal skills.
• Ability to collaborate effectively with healthcare professionals, patients, families, and caregivers.
• Strong attention to detail, accuracy, and quality control.
• Clinical knowledge and chart review experience with the ability to communicate effectively with physicians and medical staff.
• Working knowledge of governmental and private insurance guidelines.