Supervisor Patient Access

McLaren Health Care; Pontiac (MI); Hybrid; USD 52,000 - 72,000; Full time

Job summary

McLaren Health Care seeks a Manager/Director of Patient Access to plan, direct, evaluate and organize the staff and functions of the Patient Access Department, ensuring efficient registration, admission, transfer and discharge processes.

This leadership role reviews work for customer satisfaction and billing accuracy, trains new staff, provides ongoing coaching, designs policies for admitting and registration, and coordinates schedules and payroll, all while upholding HIPAA and health system

Qualifications

• Associates Degree in business management, accounting or related field.
• Two years’ experience in Patient Access or a related department.
• One-year experience in a leadership role leading or assisting in all phases of effective supervision.

Responsibilities

• Supervise daily duties of employees engaged in registration, admission, transfer, and discharge of patients.
• Review department work for customer satisfaction and billing accuracy; document performance measures.
• Provide training for new staff and ongoing coaching for existing staff.
• Train and collect copays and deductibles at patient access.
• Design, implement and monitor policies for admitting and registration functions.
• Create and monitor staff schedules and timesheets; enter payroll information.

Skills

Leadership

Staff training

Billing accuracy

Customer service

Education

Associates Degree in business management, accounting or related field

Job description

The McLaren system includes 12 hospitals across the state, ambulatory surgery centers, imaging centers, a 730-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 242,000 Michigan lives, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network, and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer center. McLaren has 20,000 full-, part-time and contracted employees and more than 93,000 network providers throughout Michigan.

Under the direction of the Manager/Director of Patient Access; plans, directs, evaluates, controls, and organizes the staff and functions of the Patient Access Department.

Essential Functions and Responsibilities:

• Responsible for the supervision of daily duties of employees engaged in activities related to registration, admission, transfer, and discharge of patients.
• Responsible for reviewing all work performed by the department for customer satisfaction and third-party billing accuracy.Documents performance measures for productivity and quality and provides feedback and corrective action as needed.Terminates employees as appropriate.
• Accountable for the training of new staff and evaluating existing staff’s need for additional training.If necessary, must provide additional training of existing staff as it relates to any aspect of admitting or registration process.
• Directly responsible for the training and collection of copays and deductibles at the point of patient access.
• Responsible for understanding, implementing and monitoring management’s objectives as it relates to the patient access department.Designs, implements and monitors policies and procedures for admitting and registration functions in relation to management’s objectives.
• Creates and monitors employee schedule and timesheets and enters information for payroll.

7. Ensures customer interactions are done in a professional and courteous manner in conjunction with health system policy and AIDET training.Customers include patients, physicians, co-workers

8. Leads, plans and directs staff.

9. Responds promptly, professionally and courteously to all customers’ needs.

10. Communicates effectively and often with leadership and staff.

11. Contributes to continuous quality improvement efforts.

12. Completes tasks accurately and timely.

13. Organizes time and prioritizes effectively.

14. Practices cost effective measures.

15. Maintains confidentiality in all matters regarding patients, the health system, the department and human resources.

16. Complies with HIPAA regulations and Patient Bill of Rights.

17. Follows all safety and health standards.

18. Other duties as assigned or when necessary to maintain efficient operation of the department and the company as a whole.

Qualifications:

Required:

• Associates Degree in business management, accounting or related field

Two years’ experience in Patient Access or a related department.

• One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)

OR

• Five years in Patient Access or related department
• One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)

Preferred:

Additional Information

• Schedule: Full-time
• Requisition ID: 26011157
• Daily Work Times: 8:00pm- 6:30am
• On Call: Yes

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

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McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.