Supervisor Patient Access

Selectminds; Pontiac (MI); On-site; USD 60,000 - 76,000; Full time

Job summary

McLaren Health Care is seeking a Patient Access Supervisor to oversee the admission, registration and discharge processes across its Michigan facilities. You will supervise daily staff activities, ensure accuracy of patient and billing information, and enforce HIPAA and billing compliance.

You will train new employees, monitor performance, and implement process improvements to support efficient patient access operations on a full-time shift.

Qualifications

• Associates degree in business management, accounting or related field.
• Two years’ experience in Patient Access or a related department.
• One-year experience in a leadership role leading or assisting in supervision (recruitment, performance management, training).
• OR five years in Patient Access or related department with one-year leadership experience.

Responsibilities

• Supervise daily duties of staff engaged in registration, admission, transfer and discharge of patients.
• Review department work for customer satisfaction and third-party billing accuracy; document productivity and quality metrics; take corrective action as needed.
• Train new staff and assess ongoing training needs; provide additional training as it relates to admitting or registration.
• Train staff on collecting copays and deductibles at patient access.
• Design and monitor policies for admitting and registration aligned with management objectives.
• Create and monitor staff schedules and timesheets for payroll.

Skills

Leadership experience

Staff scheduling

Customer service

HIPAA compliance

Education

Associates Degree in business management, accounting or related field

Tools

Payroll data handling

Job description

The McLaren system includes 12 hospitals across the state, ambulatory surgery centers, imaging centers, a 730-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 242,000 Michigan lives, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network, and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer center. McLaren has 20,000 full-, part-time and contracted employees and more than 93,000 network providers throughout Michigan.

Under the direction of the Manager/Director of Patient Access; plans, directs, evaluates, controls, and organizes the staff and functions of the Patient Access Department.

Essential Functions and Responsibilities:

• Responsible for the supervision of daily duties of employees engaged in activities related to registration, admission, transfer, and discharge of patients.
• Responsible for reviewing all work performed by the department for customer satisfaction and third-party billing accuracy.Documents performance measures for productivity and quality and provides feedback and corrective action as needed.Terminates employees as appropriate.
• Accountable for the training of new staff and evaluating existing staff’s need for additional training.If necessary, must provide additional training of existing staff as it relates to any aspect of admitting or registration process.
• Directly responsible for the training and collection of copays and deductibles at the point of patient access.
• Responsible for understanding, implementing and monitoring management’s objectives as it relates to the patient access department.Designs, implements and monitors policies and procedures for admitting and registration functions in relation to management’s objectives.
• Creates and monitors employee schedule and timesheets and enters information for payroll.

7. Ensures customer interactions are done in a professional and courteous manner in conjunction with health system policy and AIDET training.Customers include patients, physicians, co-workers

8. Leads, plans and directs staff.

9. Responds promptly, professionally and courteously to all customers’ needs.

10. Communicates effectively and often with leadership and staff.

11. Contributes to continuous quality improvement efforts.

12. Completes tasks accurately and timely.

13. Organizes time and prioritizes effectively.

14. Practices cost effective measures.

15. Maintains confidentiality in all matters regarding patients, the health system, the department and human resources.

16. Complies with HIPAA regulations and Patient Bill of Rights.

17. Follows all safety and health standards.

18. Other duties as assigned or when necessary to maintain efficient operation of the department and the company as a whole.

Qualifications:

Required:

• Associates Degree in business management, accounting or related field

Two years’ experience in Patient Access or a related department.

• One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)

OR

• Five years in Patient Access or related department
• One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)

Preferred:

Additional Information

• Schedule: Full-time
• Requisition ID: 26011157
• Daily Work Times: 8:00pm- 6:30am
• On Call: Yes

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

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McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.