Supervisor - Patient Access

Bestcare; Omaha (NE); On-site; USD 45,000 - 75,000; Full time

Job summary

An established healthcare provider is seeking a Supervisor for Patient Access to lead a dedicated team in delivering exceptional service. This role involves overseeing patient registration processes, ensuring compliance, and fostering a culture of excellence in customer service. You will collaborate with various departments to enhance operational efficiency and patient satisfaction. Join a forward-thinking organization that values teamwork and makes a significant impact in the community. If you are passionate about healthcare and have leadership experience, this is a fantastic opportunity to advance your career.

Benefits

Competitive Pay

Excellent Benefits

Great Work Environment

Team Building Activities

Qualifications

• 1-2 years experience in patient registration or healthcare required.
• Previous supervisory experience preferred.

Responsibilities

• Supervise staff in patient registration areas ensuring accuracy.
• Collaborate with teams to improve patient satisfaction scores.

Skills

Medical Terminology

Customer Service Excellence

Strong Verbal Communication

Problem Solving Skills

Mathematical Aptitude

Education

High School Diploma or GED

Associate Degree in Business or Healthcare

Tools

Microsoft Office Suite

Patient Registration Software

Job description

Supervisor - Patient Access page is loaded

Supervisor - Patient Access

Apply locations Methodist Hospital - Omaha, NE time type Full time posted on Posted Yesterday job requisition id JR110860

Why work for Nebraska Methodist Health System?
At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Location: Methodist Hospital
Address: 8303 Dodge St. - Omaha, NE

Work Schedule: Schedule varies on department needs. On call every 3rd week, 6th weekend, with a holiday call rotation.

Responsible for the patient registration areas across multiple access points within the organization with a focus on accuracy and customer service (patient and staff experiences). Responsibilities include: Staffing and staff management for registration areas with oversight of accuracy in patient registration, payer verification and point of service collections. Collaborates with the Health Information Management and Revenue Cycle teams to define and implement processes to ensure accuracy in data collected for patient care and collection of payer source information. Responsible for meeting/exceeding goals for patient satisfaction scores related to the registration process and employee engagement scores.

Responsibilities:

Essential Job Functions

Embraces/exceeds organizational expectations for customer service.

• Role models customer service excellence and holds staff accountable to meet/exceed customer service expectations (Meets departmental goals for patient experience-HCAPS scores related to the registration process).
• Respects the privacy of customers and coworkers.
• Follows organizational standards of behavior.
• Meets departmental goals for employee engagement scores.

Supervises staff for designated registration areas.

• Collaborates with Service Leader to prepare and maintain staffing schedules to meet adequate staffing guidelines for hours of operation specific to each registration area (ensures registration areas are staffed appropriately to support department hours of operation including 24/7 in the emergency departments).
• Collaborates with Service Leader to complete performance reviews and establish performance improvement plans, as appropriate.
• Collaborates with Service Leader to implement and support staff regarding training, corrective action or performance issues.
• Collaborates with Service Leader to develop, implement and support policies and procedures, as appropriate.
• Collaborates with Service Leader to develop and monitor departmental goals for performance and productivity.

Ensures compliance with all applicable federal, state, and other regulatory jurisdictions regarding patient registration and employee management.

• Ensures all registration and third party payer forms are explained to patients prior to staff obtaining signatures from patient, according to departmental guidelines.
• Ensures appropriate regulatory informational documents issued and explained to patient, as appropriate.
• Follows organizational guidelines for staff management and collaborates with Human Resources, as appropriate.
• Coordinates with clinical team members to ensure appropriate status, reflecting level of care provided, is assigned to patient encounter at the time of registration.
• Collaborates with Information Technology (IT) team to develop or test documentation screens and reports.

Collaborates with Revenue Cycle to ensure authorizations/notifications are obtained, in accordance to third party agreement/rules.

• Ensures/monitors accuracy in patient registration process.
• Assists team members with day to day operations as demands require.
• Ensures/monitors accuracy in payer verification process.
• Participates/supports process for continuous improvement opportunities to reduce third party denials for payments.
• Collaborates with Service Leader to analyze compliance/management reports and develop action plans for improvement opportunities.

Supports Point of Service Collections (POS).

• Trains staff in customer service model for POS collections.
• Encourages/supports staff leading to their success.
• Monitors staff performance with POS collection and counsels, as appropriate.

Promotes office efficiency and maintains teamwork spirit.

• Actively assists with the implementation of new procedures, schedules and training/cross training of coworkers.
• Supports assignment changes/requests to achieve department goals and coworker time off requests.
• Routinely reviews/maintains department training resources for updates or changes in procedures or payer update information.
• Shares critical information pertaining to newly discovered information or system updates.
• Monitors emails and notification and responds to all requests in a timely manner.
• Actively identifies and participates in performance improvement opportunities, as appropriate.

Other duties as assigned

• Actively responds to/supports emergencies or alarms as defined in organizational policies.

Schedule:

Schedule varies on department needs. On call every 3rd week, 6th weekend, with a holiday call rotation.

Job Description:

Job Requirements

Education

• High school diploma or General Educational Development (G.E.D.) required.
• Associate degree in Business or Healthcare related field preferred.

Experience

• Minimum 1-2 years previous experience in patient registration, healthcare, insurance, business office or equivalent required.
• Plus previous supervisor/leadership experience preferred.

License/Certifications

• Requires the ability to provide transportation to other campus locations within a reasonable timeframe.
• Certification in Healthcare Access Management (CHAM) a plus.

Skills/Knowledge/Abilities

• Medical terminology required
• Strong verbal and listening communication skills required
• Ability to provide excellence in customer service required (as measured by HCAPS scores)
• Ability to lead a diverse registration team
• Strong computer skills:
  • Ability to type 40 words per minute required
  • Ability to open and navigate Outlook attachments in Word, Excel, and PowerPoint form required
  • Ability to learn and work with multiple software/hardware products during the course of an average workday
  • Ability to use printer, copier, scanner, and fax machines
• Must possess mathematical aptitude to track and interpret performance measures
• Strong problem solving skills required
• Must be able travel to multiple sites throughout the organization
• Ability to transport/escort patients and guests/family members to appropriate locations via stairs, elevators or ramps.
• Ability to communicate with others through a glass barrier.

Physical Requirements

Weight Demands

• Medium Work - Exerting up to 50 pounds of force.

Physical Activity

• Not neccessary for the position (0%):
  • Climbing
  • Crawling
  • Kneeling
• Occasionally Performed (1%-33%):
  • Balancing
  • Carrying
  • Crouching
  • Distinguish colors
  • Grasping
  • Pulling/Pushing
  • Standing
  • Stooping/bending
  • Twisting
  • Walking
  • Lifting
• Frequently Performed (34%-66%):
  • Fingering/Touching
  • Keyboarding/typing
  • Reaching
  • Repetitive Motions
  • Sitting
  • Speaking/talking
• Constantly Performed (67%-100%):
  • Hearing
  • Seeing/Visual

Job Hazards

• Not Related:
  • Chemical agents (Toxic, Corrosive, Flammable, Latex)
  • Equipment/Machinery/Tools
  • Explosives (pressurized gas)
  • Electrical Shock/Static
  • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
  • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
  • Mechanical moving parts/vibrations
• Occasionally (34%-66%):
  • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
  • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)

About Methodist:

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.

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Patient Access Professional I

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At Methodist Health System, we focus on providing exceptional care to the communities we serve and the people we employ.

We call it TheMeaning of Care– a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge.

If you join our organization, you will have the opportunity to excel in your field, use the latest technologies, learn from the best and work as a team. You’ll have the opportunity to make a difference throughThe Meaning of Care.