Supervisor Patient Access

Boys Town; Fort Wayne, Omaha (IN, NE); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled supervisor to lead Patient Access and Admitting operations. This role is pivotal in ensuring streamlined workflows that enhance patient care experiences. You will engage with diverse teams, manage staffing, and implement improvements to maintain high standards of service. The organization values diversity and inclusion, fostering a culture of innovation. With a commitment to employee support, this position offers meaningful career opportunities and numerous benefits, making it more than just a job—it's a fulfilling career path.

Benefits

Reduced-cost healthcare

Mental health services

Retirement plans

Tuition assistance

Qualifications

• 3+ years experience in physician/hospital front-office settings.
• Proficient in hospital billing and revenue cycle software.

Responsibilities

• Oversees Patient Access and Admitting operations on-site and off-site.
• Provides training and support to Patient Access Specialists.

Skills

Confidentiality

Hospital Billing Systems

Microsoft Outlook

Communication Skills

Project Management

Medical Terminology

Education

Associate Degree in Business or Healthcare

Tools

Patient Record Software

Revenue Cycle Software

Job description

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Supervises and oversees Patient Access & Admitting operations

Schedules, registers, discharges, manages point of service collections, and posts services performed by Patient Access Specialists across all clinic and hospital-based locations. Develops and maintains working relationships with other departments and leaders to ensure effective Patient Access and Admitting functions contribute to a streamlined patient workflow, resulting in the best possible patient care experience.

Schedule

Monday-Friday 8a-5p, with some after-hours as needed. Split time between Harrison Clinic (180th & Harrison) and Lakeside Clinic (169th & Frances).

Major Responsibilities & Duties

1. Facilitates and provides direct oversight to Patient Access and Admitting operations both on-site and off-site for BTNRH Clinics and Hospitals.
2. Provides orientation and ongoing training to Patient Access Specialists and clinical Access team members.
3. Oversees registration and scheduling functions to maintain high efficiency and customer service standards.
4. Collaborates with managers, nursing supervisors, and physician leaders to ensure consistent interpretation and application of standards, policies, and procedures.
5. Resolves customer service issues promptly and professionally.
6. Maintains adequate staffing ratios based on patient and service demands, considering clinic schedules and volume trends.
7. Fosters teamwork, assists in problem-solving, and responds effectively to crises and unplanned events.
8. Oversees interviewing, selection, performance evaluation, and coaching of Patient Access Specialists.
9. Supervises daily activities, providing coaching, mentoring, and discipline as needed.
10. Tracks and analyzes workflows, staffing, productivity, and quality results; implements improvements or identifies educational opportunities.
11. Ensures compliance with State, Federal, and The Joint Commission regulations.
12. Manages weekly timecards, adjusts staffing, minimizes overtime, and addresses discrepancies.
13. Reviews and maintains physician, surgical, and ancillary service schedules for accuracy and timeliness.
14. Monitors bed census, liaises with bed management and charge nurses for admissions readiness.
15. Oversees interpretive services, ensuring proper scheduling and coordination for patients and families.
16. Monitors call line operations, ensuring timely responses, accurate information, and professional communication.

Knowledge, Skills, and Abilities

• Maintains confidentiality and safeguards patient information.
• Proficient in hospital and clinic billing systems and revenue cycle software.
• Skilled in Microsoft Outlook, Word, and Excel.
• Excellent communication skills, both oral and written.
• Ability to manage diverse staff and coordinate departmental activities.
• Knowledge of insurance, third-party payers, and benefits.
• Capable of managing complex projects efficiently.
• Serves as a positive role model supporting the organization’s mission.
• Knowledge of medical terminology, anatomy, physiology, and diseases.

Required Qualifications

• Associate degree in business, healthcare, or related field, or equivalent experience.
• Minimum of 3 years’ experience in physician and/or hospital front-office settings.
• Basic Life Support (BLS) certification.
• Experience with patient record software applications.

Preferred Qualifications

• CHAA or CHAM certification preferred.

Additional Information

This role may include other duties as assigned. The position reflects the organization’s values and principles. Diversity and inclusion are integral to our culture, fostering innovation and better decision-making.

About Boys Town

Founded in 1917, Boys Town has grown into a leading national child and family care organization. We offer a range of services, including healthcare and research, providing meaningful career opportunities. Our employees are our top supporters, and we offer numerous benefits, including reduced-cost healthcare, mental health services, retirement plans, tuition assistance, and more. Working at Boys Town is more than a job — it’s a way of life.

This description provides a general overview and is not exhaustive. Boys Town is an equal opportunity employer and participates in the E-Verify program. For accommodations during the application process, contact us at 1-877-639-6003.