Supervisor-Patient Access

Presbyterian Healthcare Services; Albuquerque (NM); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Patient Access Supervisor. In this pivotal role, you will oversee the operations of Patient Access areas, ensuring efficient admissions, registrations, and insurance verifications. Your leadership will guide a diverse team, fostering a culture of compliance and excellence in service delivery. This position offers the opportunity to make a significant impact on patient experiences while enjoying a supportive work environment with a range of benefits. If you're passionate about healthcare and ready to lead, this is the perfect opportunity for you.

Benefits

Medical benefits

Wellness program

Vision insurance

Dental insurance

Paid time off

Retirement plan

Access to on-site gyms

Nutrition coaching

Wellness challenges

Qualifications

• High School Diploma plus 2 years of experience in related field required.
• Critical thinking and attention to detail are essential.

Responsibilities

• Selects and assigns department staff and ensures training.
• Monitors compliance with standards and productivity.

Skills

Critical thinking

Attention to detail

Customer service

Organizational Skills

Written communication

Education

High School Diploma

Some college (preferred)

Tools

Microsoft Office

Job description

Overview

Now hiring a Supervisor-Patient Access!

Presbyterian healthcare is hiring a Patient Access Supervisor who will have the responsibility of the operations and functions of the Patient Access areas. Responsible for Patient Access staff and completion of admission, registration and pre-registration functions to include insurance verification for PHS. Responsible for monitoring productivity, compliance and staffing for multiple registration points.

How you belong matters here.

We value our employees' differences and find strength in the diversity of our team and community.

At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.

Why Join Us

• Full Time - Exempt: Yes
• Job is based at Remote Rev Hugh Cooper Admin Center
• Work hours: Weekday Schedule Monday-Friday
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

Prefer Qualifications

High School Diploma plus 2 years of experience.

Qualifications

• High School Diploma, prefer some college
• 2 years of experience in related field required; with 1 year in a Supervisory capacity preferred
• Critical thinking and attention to detail.
• Effectively interact with customers to understand their needs and explain data
• Microsoft Office
• Organizational Skills
• Deal with all levels of staff and management within the organization, board members, as well as the public, under highly stressful conditions.
• Communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies.
• Work under limited supervision, self-manage work time and projects, resolve issues with minimal assistance.
• Written communication
• Be flexible with hours, as staffing of 24/7 units may require flexibility.

Responsibilities

• Selects and assigns department staff.
• Ensures new hires and staff are appropriately trained to perform the duties assigned.
• Coaches staff as needed to meet quality and duties assigned.
• Initiates coaching, corrective action, and performance improvement plans for staff for attendance, productivity, and quality opportunities.
• Ensures established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards are met and followed by staff under their leadership.
• Reviews Patient Access operations to ensure compliance with JCAHO, CMS, EMTALA, HIPAA, and other state or federal guidelines.
• Works with Patient Access Manager in monitoring unit productivity to identify areas of inconsistency and to optimize utilization of staff resources.
• Assists in establishing productivity standards and evaluating staffing requirements (both temporary and permanent) based on volumes.
• Ensures department is meeting OT and productivity standards in line with the current budget and patient volumes.

Benefits

We offer more than the standard benefits!

Presbyterian employees gain access to a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more!

Learn more about our employee benefits:

https://www.phs.org/careers/why-work-with-us/benefits

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. For our employees, we offer a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more.

Presbyterian's story is really the story of the remarkable people who choose to work here. The hard work of our physicians, nurses, employees, board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more than 875,000 New Mexicans.

About Presbyterian Healthcare Services

Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

About Our Regional Delivery System

Presbyterian's Regional Delivery System is a network of six hospitals and medical centers throughout rural New Mexico including locations in Clovis, Espanola, Ruidoso, Santa Fe, Socorro and Tucumcari. Our regional facilities are home to more than 1,600 clinical and non-clinical employees who help make Presbyterian the state's largest private employer with nearly 14,000 statewide employees. With a variety of services ranging from general surgery to pediatrics to heart and cancer care, our regional employees are proud to provide close-to-home care for their communities.

We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

About New Mexico

New Mexico continues to grow steadily in population and features a low cost-of living.

Varied landscapes bring filmmakers here from around the world to capture a slice of the natural beauty New Mexicans enjoy every day. Our landscapes are as diverse as our culture - from mountains, forests, canyons, and lakes, to caverns, hot springs and sand dunes.

New Mexico offers endless recreational opportunities to explore and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke-free campuses.

Maximum Offer for this position is up to

USD $34.27/Hr.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.