Supervisor Patient Access

R1 RCM; Milwaukee (WI); On-site; USD 45,000 - 64,000; Full time

Job summary

An established industry player is seeking a Supervisor for Patient Access to enhance the patient experience and optimize financial performance. This role involves managing business office functions, ensuring accuracy, and providing analytical expertise in revenue cycle management. The ideal candidate will demonstrate strong leadership and communication skills while working in a fast-paced environment. Join a forward-thinking team dedicated to improving healthcare delivery and making a meaningful impact in the community through innovative solutions and exceptional service.

Qualifications

• Intermediate skills in Microsoft Office Suite required.
• Expert knowledge in billing processes and revenue cycle management.

Responsibilities

• Manage business office functions and ensure accuracy.
• Report and analyze daily, weekly, and monthly KPI metrics.

Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Billing Processes

Project Management

Leadership

Communication Skills

Revenue Cycle Experience

Call Center Experience

Education

Associates Degree

Equivalent Experience

Job description

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Join to apply for the Supervisor Patient Access role at R1 RCM

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

The Supervisor Patient Access will be responsible for managing business office functions, accuracy, and efficiency while maintaining a customer and patient focus. This role plays an intricate part in providing analytical expertise for the revenue cycle management process while identifying workflow issues and providing solutions. With sharp attention to detail, one would discern client problems, communicate them, and escalate root cause issues to appropriate parties.

This role will be responsible for reporting and analyzing daily, weekly and monthly reporting and KPI metrics providing subject matter expertise to help solve problems and provide solutions.

Location: 2301 N Lake Dr, Milwaukee, WI 53211

Responsibilities

Assist in establishing and implementing departmental initiatives.

Develop and coach team members in skills and processes to promote quality.

Expert knowledge in accounts receivable follow up/team processes and procedures.

Measure and monitor KPI metrics related to AR performance with an emphasis on aging categories.

Manage and monitor the transaction of all uncompensated care performance indicators including, but not limited to: Charity, Bad Debt, Paro, and Uninsured discounts.

Prepare, analyze, and provide daily, weekly, and monthly metrics reports on key AR metrics as assigned.

Participate in weekly operations meetings to drive performance excellence. Troubleshoot and resolve issues with client concerns with a sense of urgency.

Establish working relationship with on and offshore counterparts; serve as a liaison between hourly and management staff for training, quality and general questions.

Train and educate staff on new process changes.

Fill in production gaps when needed.

Other duties as assigned.

Required Qualifications

Associates degree or equivalent experience.

Intermediate skill level of Microsoft Word, Excel, PowerPoint and Outlook

Expert knowledge in Billing Processes Excellent written and verbal communication skills

Ability to work well independently and in teams

Good project management skills

Ability to prioritize, multi-task and work in a fast-paced, high-volume environment

Demonstrates strong leadership qualities and good decision-making abilities

Positive attitude

Must meet performance standards

Revenue cycle experience

Call Center experience

For this US-based position, the base pay range is $45,011.00 - $63,466.20 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 5.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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