Supervisor, Patient Access

IHA; Maywood (IL); On-site; USD 32,000 - 51,000; Full time

Benefits offered by this job

Benefits from Day One

DailyPay

Tuition Reimbursement

Competitive Shift Differentials

Referral Rewards

403(b) with Employer Match

Career Growth Opportunities

Job summary

Loyola Medicine, part of Trinity Health, is a nationally ranked academic quaternary care system based in Chicago's western suburbs. This Supervisor role oversees daily operational activities within the Patient Access Center, including supervision of patient access representatives and team leads to promote efficiency and service quality.

You will collaborate with clinical partners to align goals, monitor budgets, and ensure adherence to policies while managing a high-volume call center

Qualifications

• Required: Bachelor's Degree OR equivalent training via work experience or education
• Preferred: Bachelor's Degree
• Specify Degree(s): Communication, Business or other related field
• Minimum Experience: 3-5 years of previous job-related experience
• Preferred: 6-10 years of previous job-related experience
• Managerial Experience: 3-5 years

Responsibilities

• Coordinate and maintain daily operational activities
• Supervise patient access representatives and team leads
• Collaborate with clinical partners to achieve aligned goals
• Monitor budget and ensure operational activity
• The Patient Access Center handles approximately 10,000 incoming calls per day
• Problem solving, quality monitoring and strong customer service ethos are essential

Skills

Staff supervision

Customer service

Problem solving

Budget monitoring

Education

Bachelor's Degree or equivalent

Job description

Description

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital.

Employment Type

Full time

Shift

Day Shift

Description

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital.

What You’ll Do

Under the supervision of the Manager, the supervisor coordinates and maintains daily operational activities, including supervision of patient access representatives and team leads to promote efficiency, optimal customer service and adherence to performance metrics. Establishes and maintains partnerships by regularly collaborating with our clinical partners to achieve aligned goals. Responsible for staff adherence to system policies and procedures as well as budgetary monitoring and ensuring operational activity. The Patient Access Center is comprised of, Switchboard Operations, Physician Answering Service, Appointment Scheduling, and Physician Referral. The Center receives approximately 10,000 incoming calls per day that need to be assessed and handled in a manner that exceeds the caller’s expectation. Problem solving, quality monitoring and a strong customer service ethic are essential skills needed for the position of supervisor.

Shift:

7am-330pm Weekend and Holiday coverage required. On call requirement

We Offer Our Supervisors

• Benefits from Day One


• DailyPay! Work today/Get paid today


• Tuition Reimbursement


• Competitive Shift Differentials


• Referral Rewards


• 403(b) with Employer Match


• Career Growth Opportunities

What you’ll need for this job:

Required: Bachelors Degree OR equivalent training acquired via work experience or education
Preferred: Bachelors Degree
Specify Degree(s): Communication, Business or other related field

Minimum Experience

Required: 3-5 years of previous job-related experience
Preferred: 6-10 years of previous job-related experience

Managerial Experience: 3-5 years

Compensation

Pay range: $22.96hr- $36.74 hr.
Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Benefits - Www.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.