Manager, Ambulatory Access

IHA; Maywood (IL); On-site; USD 97,000 - 160,000; Full time

Job summary

Loyola Medicine is seeking a leader to own strategic access and capacity management across ambulatory services. You will shape referral workflows, oversee scheduling templates, and drive improvements in wait times and access metrics.

You will collaborate with operations, clinical, and IT leaders to optimize provider capacity and standardize processes, while guiding a high-performing team and reporting results to executives.

Qualifications

• Bachelor's degree required; Master's preferred or equivalent experience.
• Experience in healthcare operations and scheduling workflows.
• Leadership experience and ability to drive process improvements.

Responsibilities

• Lead ambulatory access, referral, and template management strategy across Loyola Medicine.
• Oversee provider capacity planning, demand management, and schedule optimization.
• Develop and maintain Epic scheduling templates, cadence strategies, and referral workflows.
• Monitor access metrics such as referral turnaround times and appointment completion rates.
• Direct end-to-end referral management and ensure efficient processing.
• Partner with leaders to build schedules and serve as escalation point.
• Recruit, coach, and develop team; promote standardization and continuous improvement.
• Present data and recommendations to senior leadership.

Skills

Healthcare operations

Leadership

Process improvement

Data analysis

Education

Bachelor's degree

Master's degree

Tools

Epic Cadence

Epic Cadence Certification

Epic template management

Job description

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Employment Type\

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Full time\

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Description\

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What You Will Do\

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Strategic Access & Capacity Management\

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• Lead the ambulatory access, referral, and template management strategy across Loyola Medicine.\
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• Oversee provider capacity planning, demand management, and schedule optimization to improve patient access.\
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• Develop and maintain Epic scheduling templates, cadence strategies, decision trees, subgroups, and referral workflows.\
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• Monitor access-related metrics, including referral turnaround times, scheduling rates, appointment completion rates, patient wait times, and referral leakage.\
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• Identify and eliminate barriers to patient access and improve the overall patient experience.\
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Referral & Scheduling Operations\

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• Direct the end-to-end referral management process from referral initiation through appointment completion.\
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• Ensure referrals are processed accurately and efficiently.\
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• Partner with operational, clinical, and IT leaders to build and maintain provider schedules across specialties and locations.\
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• Serve as the escalation point for template, scheduling, subgroup, and decision-tree issues.\
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• Promote standardization and best practices across ambulatory scheduling operations.\
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Leadership & Team Management\

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• Recruit, hire, coach, evaluate, and develop team members.\
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• Foster a culture of collaboration, accountability, service excellence, and continuous improvement.\
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• Ensure staff receive ongoing training and development opportunities.\
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Stakeholder Partnership & Change Management\

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• Act as the subject matter expert for Epic Cadence, template management, and access workflows.\
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• Provide consultative guidance to physicians, executive leaders, operational leaders, and IT teams.\
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• Lead strategic access initiatives and support organizational goals.\
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• Present recommendations, data, and performance insights to senior leadership.\
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What You Will Need\

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Education\

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• Bachelor's degree required.\
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• Master's degree preferred or equivalent combination of education and relevant experience.\
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Experience\

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• Minimum 2 years of healthcare-related experience required.\
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• 3 to 5 years of healthcare experience preferred.\
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• Experience with physician practice operations, ancillary scheduling, referral management, or patient access workflows.\
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• Experience leading process improvement, operational strategy, or healthcare access initiatives.\
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• Prior people leadership experience preferred.\
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Technical Expertise\

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• Strong knowledge of Epic template management and Epic Cadence configuration.\
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• Epic Cadence Certification upon hire or within one year of employment.\
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• Understanding of scheduling systems, referral workflows, access management, and healthcare technology.\
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• Experience analyzing provider capacity, utilization data, and operational performance metrics.\
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Leadership Competencies\

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• Ability to build consensus with diverse stakeholders.\
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• Strong communication and presentation skills, including presenting to executive leadership.\
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• Experience managing change and driving operational improvements.\
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• Ability to solve complex problems and make decisions using incomplete or conflicting data.\
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Other Requirements\

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• Valid Illinois Driver's License.\
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• Commitment to patient safety, quality improvement, service excellence, and collaborative leadership.\
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Compensation\

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Salary Range: $96,782 - $159,702 per year\

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Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.\

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Benefits\

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Click or copy URL to your browser:\

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Www.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf\

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Our Commitment\

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Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.\