Security Service Manager

Allied Universal; Fort Wayne, Omaha (IN, NE); On-site; USD 50,000 - 80,000; Full time

Job summary

Join a leading security services company as a Security Service Manager, where you'll oversee operations for a dynamic client portfolio. This exciting role emphasizes leadership and client interaction, ensuring high standards of service and operational excellence. You'll receive comprehensive training and support to help you thrive in a fast-paced environment. Contribute to a culture of growth and mentorship while enjoying a range of benefits, including medical coverage and a retirement plan. If you're ready to take your career to the next level, this position offers the perfect opportunity for personal and professional development.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Holidays

Sick Days

Personal Days

Vacation Time

Qualifications

• 1-2 years of security and/or management experience required.
• Energetic personality with strong initiative and prioritization skills.

Responsibilities

• Manage day-to-day operations for assigned client portfolio.
• Ensure compliance with company standards and client requirements.
• Coach and develop branch staff to meet operational needs.

Skills

Management Experience

Client Interaction

Operational Management

Communication Skills

Problem-Solving

Education

Bachelor's Degree in Sales, Marketing, or Business

Tools

Microsoft Office

Job description

Security Service Manager

Job Locations

US-NE-Omaha

Requisition ID

2025-1372295

Category (Portal Searching)

Management

Business Unit

AUS

Overview

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

Job Description

We are hiring a Full-time Security Service Manager for the Omaha Branch.

Job Details:

Salary-based position

• Schedule: Mornings / Monday - Friday
• Experience: 1-2 years of security and/or management experience.

Allied Universal is currently seeking a Service Manager. This person will be responsible for the day-to-day operational management of an assigned client portfolio within the branch operation. If you desire to work in a progressive, fast paced environment where your contributions will lead to personal and professional growth, look no further!! You will have both the support and the autonomy needed to perform at your highest level in order to succeed. We seek leaders that inspire the best from their employees and have the ability and desire to mentor, train, and help their staff grow! To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

RESPONSIBILITIES:

• Primary client contact person for assigned portfolio of accounts. Responsibility for regular face to face client interaction and proactive resolution of any operational issues at assigned client base. Maintain ongoing and proactive client contact, including site visits, meeting attendance, timely response and follow up, phone calls, lunches and other special events.
• Utilizing branch and corporate resources, define, address and resolve all client issues including personnel/staffing concerns or requests, service issues or requests, execution of company programs, officer performance issues, or other service related items.
• Ensure all post requirements are current and complete at assigned portfolio, including current post orders, BSIS training compliance, staff training, vehicle policy compliance, uniform and appearance standards being met, and other staff and client relations policies being administered according to company standards.
• Ensure staff at assigned portfolio accounts meets all client and company standards, and that policies regarding coaching and discipline are followed consistently, employee complaints are promptly reported, investigated and resolved, and compliance with all employee relations policies is followed consistently.
• Assists in coaching, developing and training branch staff to meet branch needs. Includes oversight in company policy execution by branch staff, assistance in completing projects as directed by the Branch Manager or RVP, and providing support to branch staff to effectively perform their job duties.
• Works closely with Sales team assigned to region. May participate in sales presentations to potential clients, go on sales calls, and participate in sales events.
• Directly responsible, with BM or RVP oversight, for new account start ups and transitions, ensuring staffing levels are met, training and uniform issues are addressed, and physically participating in start-up activities to ensure a smooth transition.
• Ensure oversight and regular use of financial reports to manage key branch measurements, such as overtime and scheduling efficiency for assigned client portfolio.
• Attend and actively participate in management meetings within region and at corporate. Observe operations and make suggestions for improved efficiency as appropriate, including providing ideas and plans for growth and improvements within the assigned portfolio, branch or company-wide.
• Others duties as assigned by Branch Manager, Regional Vice President or corporate staff.

QUALIFICATIONS:

• Bachelors Degree in Sales, Marketing or Business prefered with a minimum of five years related experience with progressive managerial responsibilities.
• Prior experience in the security industry, highly desired. Experience in scheduling, operations or other functions of security industry a plus.

• Possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.

• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Ability to write effective and concise reports in neat, legible handwriting is required. Working knowledge of Microsoft Office software a considerable plus.
• Professional, articulate and able to use good independent judgment and discretion.
• Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2025-1372295