Supervisor, Outside Sales

Charter Communications; United States; On-site; USD 75,000 - 115,000; Full time

Job summary

Spectrum is seeking a driven leader to manage a residential connectivity sales team, guiding performance and growth across territories. You will recruit, train, and coach staff while ensuring targets are met and customer base expands.

Role requires strong communication, organizational skills, and the ability to travel to facilities and customer sites. This is a dynamic position involving field and office work, with emphasis on coaching and development.

Qualifications

• Bachelor’s degree or equivalent work experience in business/marketing.
• 2+ years outside sales experience.
• Strong communication and interpersonal abilities.
• Ability to travel and work outdoors as needed.

Responsibilities

• Supervise daily operations of a residential sales team to meet sales targets and grow the customer base.
• Recruit, interview, hire, and train Residential Connectivity Sales staff and ensure team readiness.
• Set expectations and provide coaching and performance feedback.
• Identify training gaps and implement development plans for Residential Connectivity Sales Specialists.
• Collaborate with cross-functional teams to achieve objectives and support business decisions.
• Oversee payroll approvals and commission payments for accuracy.
• Stay informed about Spectrum products, market trends, and competitor activity.

Skills

English proficiency

Communication skills

Interpersonal skills

Organizational skills

Technical proficiency

Travel readiness

Documentation skills

Leadership

Education

Bachelor’s degree in business or marketing

Job description

Job Summary

Looking to lead a high-performing sales team that brings top-tier connectivity solutions to customers’ homes? At Spectrum, you’ll guide and inspire a dedicated group while driving results that shape the future of residential connectivity. This role is your opportunity to foster growth in others and create measurable impact for our customers and business.

Responsibilities

How You’ll Make an Impact

• Supervise daily operations of a residential sales team to achieve sales targets and grow customer base
• Recruit, interview, hire and train Residential Connectivity Sales staff, ensuring team development and readiness
• Set clear expectations and hold team members accountable for results, providing coaching and performance feedback
• Assess training needs, identify knowledge gaps and implement development plans for Residential Connectivity Sales Specialists
• Collaborate with cross-functional teams and departments to accomplish objectives and support business decisions
• Oversee payroll approval and commission payments for accuracy and timeliness
• Maintain up-to-date understanding of Spectrum product offerings, market trends and competitor activity

Working Conditions

• Field and office environment with significant time spent outside
• Exposure to various weather conditions throughout the year
• Travel required between assigned territories and company facilities

Qualifications

What You’ll Bring to Spectrum

Required Qualifications

Education

• Bachelor’s degree in business or marketing or equivalent work experience

Experience

• 2+ years of outside sales or related work experience

Skills

• Ability to read, write, speak and understand English
• Excellent communication, interpersonal and organizational abilities
• Strong technical and computer proficiency
• Capability to travel using a reliable personal vehicle, including in adverse weather conditions
• Comfortable working outdoors for extended periods
• Familiarity with operating systems, consumer and commercial communications devices and software applications
• Willingness to work evenings and weekends as needed
• Accurate documentation skills
• Valid driver’s license, satisfactory driving record and auto insurance
• Capability to lift and transport 10-20 pounds
• Ability to adjust focus and maintain close and peripheral vision
• Willingness to conduct door-to-door sales in local communities for extended periods

Preferred Qualifications

Experience

• 0.5+ years of sales supervisory experience

Skills

• Understanding of direct sales practices
• Experience in consumer education regarding products and services
• Knowledge of cable or telecommunications services