Call Center Outbound Sales Representative

Spectrum; Florida; On-site; USD 38,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Incentives program

Free Spectrum services

Job summary

Spectrum seeks an Outbound Sales Representative to connect families with Spectrum’s Internet, TV, Mobile and Phone services. You’ll be responsible for meeting or exceeding sales targets while delivering top-tier customer experiences in a fast-paced call center setting.

The role requires a High School Diploma or GED and 1+ year of call center or sales experience, with incentives potentially boosting total annual earnings. Spectrum provides competitive pay and growth opportunities.

Qualifications

• High School Diploma or GED required.
• 1+ year of call center and/or sales experience.

Responsibilities

• Meet and exceed monthly sales quotas by adding new lines and upselling existing customers.
• Serve as a knowledgeable product consultant for Spectrum Residential services.
• Create and maintain a strong follow-up plan to improve efficiency and sales conversion.
• Handle prospects with courtesy and professionalism to ensure customer satisfaction.

Skills

Clear communication

Active listening

Consultative sales

Decision making

Attention to detail

Multitasking

Independent and collaborative work

Prospecting management

Education

High School Diploma or GED

Tools

MS Office

Phone systems

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.
Ready to transform lives through technology? As an Outbound Sales Representative, you’ll be the voice that connects families to Spectrum's essential services, including Internet, Mobile, TV and Phone. Your role is crucial in expanding our customer base and enhancing their digital experience. By leveraging your persuasive communication skills and passion for technology, you’ll not only meet but exceed sales targets, making a significant impact on our growth and community engagement. Join us and be part of a team that values your expertise and dedication!

What our Outbound Sales Representatives Enjoy Most About the Role

• Supporting efforts to simplify and enhance customer experience by making services more accessible and user-friendly.
• Meeting and exceeding monthly sales quotas by consistently adding new lines of service (PSUs) and upselling existing customers.
• Handling all prospects with courtesy and professionalism, ensuring a high level of customer satisfaction in every interaction.
• Acting as a knowledgeable product consultant, promoting and selling the value of Spectrum Residential products and services.
• Creating and maintaining a strong follow-up plan to increase efficiency and sales conversion rates, while ensuring database accuracy.

Working Conditions

• In an office call center environment, employees may need to be seated for extended periods while using a telephone headset and a computer with multiple screens, with exposure to moderate noise levels.

Required Qualifications

Education

• High School Diploma, GED, or equivalent.

Experience

• 1+ year(s) of call center and/or sales experience

Skills & Abilities

• Clear, concise, and professional oral communication.
• Strong listening and interpretation skills to understand and meet customer needs.
• Consultative sales approach, including needs analysis, objection handling and effective closing.
• Judgement and initiative to make informed decisions.
• Attention to detail and quick response to changing business needs.
• Ability to prioritize and organize effectively, even under high volume.
• Multitasking with job-specific software and office equipment.
• Independent and collaborative work ethic.
• Management of multiple prospects.
• Proficiency in MS Office and related software applications.
• Comfortable using a personal computer, telephone/dialer, headset, copier, fax and calculator.

Preferred Qualifications

• Knowledge of commercial internet, video, and data services.
• Experience in a fast-paced, customer-focused environment.

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.