Analyst - Reporting(Full time, Remote)

Maximus Federal; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Maximus Federal is seeking a remote Analyst to support a federal program in a consolidated contact center environment. The role involves building reports and dashboards to provide actionable insights to operational leaders and delivering daily reports to the client.

The position requires 3+ years of data analytics experience, proficiency with Power BI and MicroStrategy, and the ability to obtain a security clearance.

Qualifications

• Bachelor's degree in a relevant field and 3+ years of professional experience.
• U.S. Citizenship and ability to pass a security clearance required.
• 2+ years of data analytics experience in a call center environment.
• Experience with Microsoft Power Platform and MicroStrategy preferred.

Responsibilities

• Design and consolidate data reports to support key business strategies.
• Create and maintain dashboards and ad hoc analyses for operational leaders.
• Perform queries, data extraction, manipulation, and analysis for reporting solutions.
• Monitor reporting tools and ensure data security across components.
• Develop user guides and provide training on database reports as needed.

Skills

Data analytics

Attention to detail

Critical thinking

Security clearance readiness

Education

Bachelor's degree

Tools

Power BI

MicroStrategy

Power Apps

Power Automate

Excel

Amazon Connect

Job description

Description & RequirementsMaximus is hiring a remote Analyst - Reporting to support a federal program in a consolidated contact center environment handling interactions for multiple federal agencies. The Analyst will be responsible for building reports and dashboards to provide actionable insights to operational leaders, delivering daily reports directly to the client, and performing ad hoc analyses of trends and data.This is a fully remote role.*Position is contingent upon contract award*Must have the ability to pass a federal background check.Equipment will be provided but must meet the remote position requirement provided below.Home Office Requirements:- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)- Minimum 5mpbs upload speed- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router- Private and secure work area and adequate power source- Must currently and permanently reside in the Continental USEssential Duties and Responsibilities:- Responsible for database administration, data consolidation, data analysis and management reporting.- Design database reports based on the requestor’s requirements in support of key business strategies.- Perform queries, data extraction, manipulation, and analysis to provide reporting solutions.- Monitor customer usage, upgrades, and reporting tools; monitor queries and ensure security of various components.- Create user guides and train on use of database reports, as necessary.Minimum Requirements- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.- U.S. Citizenship and ability to pass a security clearance- 2+ years of specific experience performing data analytics within a call center environment- Experience with Microsoft Power Platform preferred- Experience with MicroStrategy preferred- Ability to quickly learn and adapt to new technologies- Strong attention to detail- Strong critical thinking and problem-solving skillsTools & Technologies:- SKPI / MicroStrategy - Performance metrics and KPI tracking- Amazon Connect - Contact Center Telephony Platform- Microsoft Excel - Standard spreadsheet application- Power BI - Data visualization and dashboard development- Power Apps - Build apps for convenient data entry by Supervisors- Power Automate - Automate daily operational workflowsThis is a fully remote role.*Position is contingent upon contract award*Must have the ability to pass a federal background check.Equipment will be provided but must meet the remote position requirement provided below.Home Office Requirements:- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)- Minimum 5mpbs upload speed- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router- Private and secure work area and adequate power source- Must currently and permanently reside in the Continental USEEO StatementMaximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.Pay TransparencyMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.AccommodationsMaximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at [e-mail].