Supervisor, Operations I - ABF Freight

ABF Freight; West Allis (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Wages

Excellent health, dental, and vision

Company sponsored 401K

Vacation eligibility during the first

Job summary

ABF Freight, an ArcBest company, seeks a Supervisor, Operations I to oversee daily Service Center operations and ensure work follows company procedures and standards. The role is hands‑on, supervising loading/unloading, training staff, and driving safety and productivity in all weather and indoor/outdoor conditions.

The position emphasizes leadership, communication, and operational efficiency across shifts, with emphasis on safety, labor agreement compliance, and excellent customer service.

Qualifications

• High School Diploma / GED preferred.
• Bachelor's degree preferred but not required; experience may substitute.
• 2 years leadership experience preferred.
• Transportation experience preferred but not required.
• General computer knowledge preferred.
• General knowledge of freight, transportation regulations, safety standards, and proper freight handling techniques preferred.
• Excellent communication, leadership, and conflict resolution skills required.
• Shift days and hours vary by location and may include nights/weekends.
• Dock environment with exposure to weather and noise.
• Decision making and critical thinking abilities.
• Initiative, ability to take ownership, and strong prioritization.
• Process management and service center operations perspective.
• Transportation safety awareness and taking ownership of results.

Responsibilities

• Plan, supervise, and control resources for loading/unloading of freight on shifts.
• Communicate assignments and monitor performance with employees.
• Maintain load plans and load balance for safe vehicle operation.
• Assign tasks to workers per unloading/loading schedules.
• Provide training, feedback, and disciplinary recommendations as needed.
• Offer positive and constructive feedback to staff.
• Build relationships with business partners to meet service standards.
• Ensure a clean, safe working environment for personnel and customers.
• Foster safe handling, loading, unloading, and storage of hazardous materials.
• Maintain a positive attitude in a high‑intensity setting.
• Work in a team to achieve department goals.
• Support values like creativity, integrity, collaboration, growth, excellence, wellness.
• Undertake other duties and projects as assigned.

Skills

Leadership

Communication

Conflict resolution

Decision making

Initiative

Ownership

Time management

Problem solving

Team collaboration

Education

High School Diploma / GED

Bachelor's degree preferred

Job description

Job Description

The Supervisor, Operations I oversees the daily operations of a Service Center and ensures the work is performed according to approved Company procedures, standards, and specification. This position supervises all activities of Service Center employees, supports personnel engaged in loading and unloading activities, and requires a hands‑on leadership approach to ensure operational efficiency, maintain compliance with labor agreements, and foster a culture of safety and productivity. This position includes working both indoors and outdoors, often in varying weather conditions.

Responsibilities

• Plan, supervise, and control available resources associated with the timely, damage‑free, and safe loading/unloading of freight on assigned shifts.

• Communicate job assignments and monitor performance by coordinating with all employees, ensuring direction is clear and concise.

• Maintain appropriate load plans and ensure proper load balance for safe vehicle operation.

• Assign job tasks to all workers according to unloading and loading schedules.

• Provide training, analyses, performance feedback, and disciplinary recommendations, as needed.

• Provide positive and constructive feedback to employees.

• Build relationships and positive communications with all business partners to ensure customers' and company's service standards are met.

• Provide a clean, safe working environment for all personnel and visiting customers.

• Foster safe handling, loading, unloading, and storage of hazardous materials.

• Maintain a positive attitude in a highly intense environment.

• Work in a team setting to accomplish department goals.

• Support our values driven culture focused on creativity, integrity, collaboration, growth, excellence, and wellness.

• Other duties and projects, as assigned.

Requirements

• High School Diploma / GED, preferred

• Bachelor's degree preferred but not required. Experience may be used in place of education.

• 2 years leadership experience, preferred

• Transportation experience preferred but not required.

• General computer knowledge, preferred

• General knowledge of freight, transportation regulations, safety standards, and proper freight handling techniques, preferred

• Excellent communication, leadership, and conflict resolution skills, required

• Ability to identify and resolve issues efficiently, as well as strong organizational and time management skills, preferred

• Shift days and hours required for this position vary by location and may include days, nights, and/or weekends. Being able to work the required hours at this location will be considered a minimum requirement.

• This position is in a dock environment with exposure to varied weather conditions and noise.

• Decision Making and Critical Thinking

• Initiative

• Managing Multiple Priorities

• Process Management

• Service Center Operation and Maintenance

• Transportation Safety

• Taking Ownership

• Results Orientation

Benefits

• Competitive Wages

• Excellent health, dental, and vision benefits

• Opportunity to participate in a company sponsored 401K

• Vacation eligibility during the first year!

Other Details

• Schedule may vary depending on Service Center location and may include days, nights, and/or weekends. Some locations are required to be staffed 24/7 and require schedules of 50+ hours a week. Ability to work the required hours at the location will be considered a minimum requirement.

• Minimal (0%-25%)

• This is a salary position paid biweekly.

• Variable compensation is included.

About Us

ABF Freight®, an ArcBest® company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.

An Equal Opportunity Employer including Vet/Disability