Supervisor, Operations

Collectors; Portland (OR); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Fertility benefits

Commuter benefits

Educational assistance

401(k) matching

Vacation time

Paid holidays

Employee discounts

Flexible hours

Fun working environment

Job summary

Collectors Beckett Team seeks an Operations Supervisor to launch a new card grading operation in Tigard, Oregon. You will oversee end-to-end processes from receiving to shipping and will report to the Operations Supervisor, working on-site five days a week.

Ideal candidates have supervisory experience, strong MS Office skills, and a Bachelor's degree. The role includes coaching staff, tracking KPIs, and occasional travel to trade shows on the West Coast.

Qualifications

• Bachelor’s degree required.
• Proficient in MS Office (Word, Excel, Outlook, Office 365).
• Ability to multi-task and manage time efficiently.
• Strong organizational and team-working skills.
• Experience as supervisor or in a similar role.

Responsibilities

• Meet quarterly revenue and profit goals by motivating and coaching staff.
• Enforce policies to optimize productivity.
• Organize workflow; set daily objectives and weekly schedules.
• Monitor employee productivity.
• Coach, counsel, and provide feedback.
• Recommend promotions to Operations Manager.
• Resolve discrepancies using SOPs; contact customers.
• Track KPIs and cross-functional collaboration.
• Occasional travel to trade shows.

Skills

MS Office

Multi-tasking

Organizational skills

Team player

Problem solving

Supervisory experience

Education

Bachelor's degree

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

We’re looking for an Operations Supervisor for our Beckett team to launch a new card grading operation in Tigard, Oregon. The role oversees the end-to-end card grading process: receiving, research & ID, encapsulation, quality control, imaging, invoicing, and shipping responsibilities across the operation. This is an exciting opportunity to be one of our first employees in a brand new office space and join a team that is growing quickly. You’ll report to the Operations Supervisor and work from the Tigard, Oregon office Monday through Friday for a shift from between the hours between (6:30 am - 5:00 pm). Initial training will take place at Beckett’s Plano, Texas headquarters. In addition to managing the on-site operations, this Supervisor and the operations team may occasionally be asked to travel to card shows over the weekend on the West coast to support on-site grading operations. Onsite Requirement: This role requires you to be onsite in the office 5 days per week.

What You’ll Do:

• Ensure that the department meets the projected quarterly revenue and profit goals through motivating, coaching, and training employees
• Implement and enforce policies and procedures to be followed in order to optimize maximum productivity
• Organize the workflow and ensure that employees understand their duties and delegated tasks; establish daily objectives and weekly schedules
• Monitor employee productivity
• Coach, counsel, and discipline employees providing constant feedback and evaluation
• Make recommendations for promotions to Operations Manager
• Resolve discrepancies with submissions by using standard operating procedures including calling or emailing customers
• Track and create KPIs and Metrics monthly to be submitted to management; working cross-functionally with other departments
• Occasional travel to trade shows and events

Who You Are:

• Proficient in Microsoft applications (Word, Excel, Outlook, Office 365)
• Must be able to multi-task and manage time efficiently, prioritizing what work needs to be done first
• Strong organizational skills to achieve production goals and maximize productivity
• Balance team and individual responsibilities, ability to work in a positive team environment
• Works well under pressure
• Quickly and accurately identify and resolve problems with limited supervision
• Proven experience as supervisor or relevant role
• Bachelor’s Required

Salary Range: The salary range for this position is $62,000.00 - 72,000.00. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set.

Benefits:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.