Supervisor, Research (Shift 2)

Collectors Universe, Inc.; Santa Ana, Northern (CA, KY); On-site; USD 69,000 - 75,000; Full time

Job summary

Collectors is seeking a Research Supervisor to manage staff, ensure training at high capacity, and drive departmental efficiency. The role focuses on mastery of trading cards content and PSA grading standards, with on-site duties in Santa Ana, CA during shift 2.

The ideal candidate will have extensive experience in fulfillment/manufacturing, leadership skills, and a data-driven approach to process improvements.

Qualifications

• 5+ years of professional experience in fulfillment/manufacturing or related role
• 3+ years in a managerial/supervisory role
• Bachelor’s degree in related field or equivalent work experience
• Strong verbal and written communication, including policy/procedure understanding
• Ability to multitask in a fast-paced environment with attention to detail

Responsibilities

• Supervise staffing, training, and scheduling of department personnel.
• Monitor staff productivity and assign tasks as needed.
• Create and maintain departmental structure, morale and sense of team.
• Develop production goals and ensure that goals are met.
• Plan employee work priorities to meet daily operations goals.
• Develop staff skills and create a rewarding work environment.
• Create effective solutions for issues within the Department.
• Ensure team uses appropriate resources to identify items.
• Devise strategies to maintain service levels.
• Maintain accurate records and follow proper procedures.
• Lead by example and champion company policies including safety and attendance.

Skills

Leadership

Communication

Project management

Data-driven

Education

Bachelor’s degree or equivalent

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We’re looking for a Research Supervisor to join our team to manage staff and ensure all team members are properly trained and working at the highest capacity. The supervisor is responsible for ensuring the team works with efficiency and that departmental goals are regularly met. The ideal candidate will possess comprehensive industry knowledge of trading cards (sports and TCG), be an expert in PSA’s authentication and grading standards, and will be able to add experience and depth to our Research team through both their expertise in the content but also their training and leadership skills. This role reports to the Research Manager and will be based on-site at our Santa Ana, CA location and on our 2nd shift.

Schedule: Shift 2

What You’ll Do:

• Supervise the staffing, training, and scheduling of department personnel.
• Monitor staff productivity and assign tasks as needed.
• Create and maintain departmental structure, morale and sense of team.
• Develop production goals and ensure that goals are met.
• Plan employee work priorities to meet daily operations goals.
• Develop staff skills and create a rewarding and fulfilling work environment.
• Create effective solutions for issues that arise within the Department.
• Ensure that all team members are using the appropriate resources to identify items.
• Actively devise strategies to maintain acceptable service levels.
• Maintain accurate records.
• Ensure proper procedures are followed and devise techniques to improve team efficiency.
• Implement improvements to keep error percentage to a minimum.
• Act as a knowledgeable and accessible resource for team members.
• Interact with our internal customers and ensure open lines of communication between departments
• Lead by example and be a champion of all company policies, including safety, attendance & security.

Who You Are:

• 5+ years of professional experience including 3+ years in a fulfillment, manufacturing (or related role) environment and 2+ years in a managerial/supervisory role.
• Bachelor’s degree in related field or equivalent work experience.
• Strong verbal and written communication, including an ability to understand and relay company policies/procedures.
• Dependable and personable team player who works well with both internal and external stakeholders.
• Data-driven problem solver with an understanding of general business implications of decisions.
• Comfortable multitasking and prioritizing a variety of projects in a fast-paced environment with little room for error.
• Influential leader who can inspire/motivate others and effectively drive change within the department.
• Strong project management and planning/organizational skills; ability to develop and execute realistic action plans.
• Familiarity with standard concepts, practices, and procedures within trading cards, tickets and other forms of sports and non-sports collectibles.

Salary Range: The salary range for this position is $69,000-$75,000. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. Collectors uses e-Verify to validate your ability to work legally in the United States.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.