Supervisor, Operations

DSV Road GmbH; Lancaster (Lancaster County); On-site; USD 50,000 - 80,000; Full time

Job summary

Join a dynamic team as an Operations Supervisor at a leading global logistics provider, where you will oversee daily operations, manage personnel, and ensure the efficient flow of goods. This role is crucial in maintaining high standards of performance, safety, and quality. You will lead a team in a fast-paced environment, implementing cost-saving measures and enhancing operational efficiency. If you thrive in a challenging setting and are passionate about logistics and team management, this position offers an exciting opportunity to grow and make a significant impact in the industry.

Qualifications

• 3 years of experience in logistics/distribution environment.
• 1 year of supervisory experience preferred.

Responsibilities

• Supervise daily operations and manage labor scheduling.
• Conduct performance appraisals and resolve performance issues.

Skills

Logistics Management

Team Leadership

Communication Skills

Organizational Skills

Attention to Detail

Education

High School Diploma or GED

Tools

Microsoft Office

RF Scanners

WMS Functions

Job description

Job area: Managerial

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Lancaster, 3701 Midpoint Drive

Division: Solutions
Job Posting Title: Supervisor, Operations - 90402
Time Type: Full Time

POSITION SUMMARY

The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, Product slotting and customer communication activities daily, including labor scheduling, space utilization, equipment and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing and shipping of products in a manner consistent with company service and cost objectives.

As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
2. Effectively keeps senior management and client representatives informed of critical issues that affect the operations.
3. Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. Manages operations to meet prescribed productivity and service goals. Complies with terms outlined in the site's operating agreement with the client.
4. Implements and reports on-going cost savings measures. Provides ideas and suggestions for more efficient operations.
5. Meets all client specified KPI’s and complies with Quality system requirements.
6. Manages the operations to achieve prescribed objectives. Applies sound communication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (where needed) discipline team members. Provides direction and support to Human Resources. Assists in creating programs for hiring, training, and professional development. Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities.
7. Has overall training and evaluation responsibilities of warehouse staff.
8. Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Assesses priorities based on time sensitivity and available resources. Assigns duties to appropriate warehouse staff.
9. Reviews pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.
10. Trains new staff in assigned duties, or delegate training responsibility to experienced team members. Assesses progress of trainees and adds additional duties as appropriate.
11. Keeps informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary.
12. Assigns supervisory duties to experienced team members acting as leads for lower-level warehouse staff. Keeps abreast of progress or problems.
13. Keeps Manager advised of progress or problems requiring attention on a daily basis. Holds regular meetings with warehouse staff to assess the group’s overall status. Discusses ideas for improvement. Keeps staff informed of new developments.
14. Assists in the physical operations as needed.
15. Delivers results by leveraging the skills of the right people at the right time.
16. Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.
17. Provides ongoing growth and development opportunities for team members.
18. Provides input and conducts annual performance reviews for team members.
19. Supports adherence to Standard Operating Procedures (SOPs).
20. Supports and trains team members with adherence to SOPs (corporate and client).

SKILLS & ABILITIES

Education & Experience:

1. Must have a High school diploma or general education degree (GED).
2. 3 years’ experience working in a logistics/distribution/relevant environment.
3. 1 year experience in a supervisory role.
4. Preferred: Prior MHE certification / knowledge of basic MHE operation.

Certificates, Licenses, Registrations or Professional Designations:

1. Satisfactory completion of a forklift training program.

Computer Skills:

1. Proficient in Microsoft Office (Excel, Word, and PowerPoint).
2. RF Scanners.
3. WMS functions.

Language Skills:

Business communication.

Mathematical Skills:

Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products.

Other Skills:

1. Strong attention to detail accuracy and accomplish job tasks in a timely manner.
2. Good organizational and personnel skills.
3. Good communication skills, written and oral.
4. Good leadership, supervision, and planning skills.
5. Able to work flexible schedules, including nights and weekends, as required by the operation.
6. Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise.
7. Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
8. Work overtime as dictated by business whether mandatory or voluntary.
9. Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.