Wisconsin Provider Operations Coordinator

ACC Premiere, LLC.; Platteville (WI); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their customer service team. This full-time role involves assisting clients with non-emergency medical transportation needs through various communication channels. You'll be part of a supportive work environment that values employee growth and offers comprehensive training. With a focus on delivering exceptional service, you'll help tackle critical healthcare challenges while enjoying benefits like health insurance and a gym membership subsidy. If you have a passion for customer service and a desire to make a difference, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Daily Pay

Employee Assistance Program

Gym Membership Subsidy

Referral Program

Qualifications

• 2+ years of customer service experience in a call center environment.
• Excellent verbal and written communication skills.

Responsibilities

• Handle inbound calls to assist clients with transportation needs.
• Use technology to improve operational models for healthcare.

Skills

Customer Service

Verbal Communication

Adaptability

Problem Solving

Education

High School Diploma

College Education

Job description

Job Details

Level: Entry

Job Location: Platteville Office - Platteville, WI

Position Type: Full Time

Education Level: High School

Salary Range: $14.00 - $14.00 Hourly

Description

$14/hour

Are you passionate about delivering exceptional customer service?

At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.

If you have experience in retail, customer service, and/or data entry, we want to hear from you!

We are hiring remote positions for candidates in the state of Wisconsin. Pay rate: $14.00/hour

RESPONSIBILITIES:

You will be responsible for handling inbound phone calls from our clients to assist them with their non-emergency medical transportation needs. You will use technology to pioneer new operational models to help make transportation more powerful and more reliable for the healthcare industry. You’re helping to solve one of the nation’s growing healthcare challenges - ensuring patients get to and from their medical appointments, safely and on time.

• Consult with customers to understand their needs and determine the best option.
• Have excellent verbal communication skills
• Ability to adapt to different types of customers and use positive language to represent yourself and the Company
• Use excellent customer service skills to handle escalated customer interactions

WORK ENVIRONMENT AND WORKSPACE:

• Dedicated home office workspace, ideally a separate room with its own door
• Adequate space to set up the workstation
• Ability to hardwire internet (direct connection to your router)
• Three power connections
• No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)
• Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible.

PREFERRED SKILLS:

• Minimum of 2 years customer service experience in a call center environment
• Experience supporting brand products and services
• Positive and professional demeanor
• Excellent written and verbal communication skills
• High school diploma required; college education preferred
• Experience with diagnosing and troubleshooting
• Familiarity with supporting consumer products and/or services.

TRAINING:

• Product Training
• Systems Training
• Live Remote Training
• 100% attendance required

SCHEDULE:

• 8-hour shift
• Full-time
• Day shift
• Monday to Friday
• Schedules are assigned in the interview process and will remain as your permanent schedule

BENEFITS:

• Health, dental, vision, and life insurance
• 401(k)
• Daily Pay
• Employee assistance program
• Gym membership subsidy
• Referral Program

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Ready to make a difference? Apply today and join a team that values your skills and contributions!

Qualifications