Supervisor - Operations

Echo Global Logistics, Inc.; Kansas City (MO); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Roadtex Transportation, now part of Echo Global Logistics, is seeking an Office Supervisor to manage daily office operations in a fast-paced logistics environment. This role emphasizes strong communication, hands-on leadership, and the ability to multitask while maintaining high service standards for internal staff and customers.

You will supervise administrative staff, oversee filing, imaging, and timekeeping, and resolve personnel issues across teams, ensuring alignment between terminal and

Qualifications

• Experience supervising administrative staff.
• Experience with office filing and imaging.
• Experience with scheduling time cards and addressing personnel issues.
• Excellent communication with CSR teams.

Responsibilities

• Supervising administrative staff, including office clerks.
• Supervising paperwork filing and imaging.
• Supervising office employees hours and time cards.
• Intervening with and resolving personnel issues.
• Ensuring proper communication between a terminal and the CSR team.

Skills

Leadership

Communication

Multitasking

Customer service

Tools

Microsoft 365

Job description

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.

Position Overview

The office supervisor is responsible for overseeing the daily operations of the office staff.

Job Duties & Responsibilities

• Supervising administrative staff, including office clerks
• Supervising paperwork filing and imaging.
• Supervising office employees hours and time cards
• intervening with and resolving personnel issues.
• Insuring proper communication between a terminal and the CSR team

Required Skills

• Microsoft 365
• Strong communication and leadership skills
• Ability to multitask and prioritize
• Customer service-oriented approach to their work

Work environment/physical demands summary

This job operates in an office environment or remote and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers .