Supervisor, Operations

FedEx Supply Chain, Inc; Greenwood (IN); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

401(k) plan with company match

Holiday pay and PTO

Medical, dental, vision benefits

Basic life insurance

Short-Term and Long-Term Disability

Paid parental leave

Paid bereavement and jury duty

Job summary

FedEx Supply Chain, Inc. seeks an Operations Supervisor to lead safe, efficient warehouse operations and motivate teams to meet KPIs. You will supervise direct reports, allocate resources, and drive improvements in safety, quality, and productivity while ensuring compliance and inventory integrity.

The role requires strong leadership, scheduling, reporting, and communication skills, with a focus on process discipline and customer service in a fast-paced environment.

Qualifications

• Bachelor's degree or military equivalent required or six months in a warehouse with leadership experience.
• Strong organizational and analytical abilities and attention to detail.
• Proven ability to lead under high-stress conditions and drive improvements.

Responsibilities

• Supervise at least two full-time direct reports, including coaching and performance management.
• Oversee daily, weekly, and monthly warehouse activities and ensure schedules are followed.
• Prepare and distribute operational reports to support day-to-day activities.
• Promote safety through meetings, training, and safety practices.
• Maintain inventory integrity and assist with counts.

Skills

Leadership

Organizational skills

Analytical skills

Safety focus

Communication skills

Inventory control

Problem-solving

Education

Bachelor's degree in a related field

Military rank of E-6, E-7, O-1, or O-2

Warehouse or supply chain experience w/ leadership

Job description

The Operations Supervisor is responsible for the safe and effective execution of daily operational plans and strategies within warehouse operations. This role leads and allocates resources, ensures compliance with key processes, and drives performance across safety, quality, efficiency, and financial KPIs. The position also ensures product safety, quality, and legality.

Primary Responsibilities

• Supervise at least two full-time direct reports, including hiring recommendations, coaching, skills development, recognition, and performance management.


• Oversee daily, weekly, and monthly production activities within warehouse operations.


• Prepare and distribute operational reports to support day-to-day activities.


• Ensure schedules are implemented correctly and jobs are assigned and completed effectively.


• Manage vacation and time‑off scheduling to minimize disruption and meet customer needs.


• Actively lead and supervise teammates on the floor, engaging in daily operations.


• Conduct daily startup meetings to communicate work instructions, workflows, and safety practices.


• Drive teammate excellence through consistent feedback, coaching, and corrective actions.


• Promote safety through weekly meetings, training, JHA reviews, and facility walkthroughs.


• Maintain a clean and orderly work environment aligned with corporate 5S standards.


• Supervise team operations to meet prescribed objectives and KPIs.


• Develop a productive work team through cross‑training, communication, and motivation.


• Facilitate seamless handoffs and communicate key information across teams and management.


• Provide courteous and respectful customer service in high‑pressure situations.


• Ensure inventory integrity and assist with physical inventory counts.


• Support the Operations Manager with special projects as needed.


• Assist in maintaining facility security.

Education and Experience

• Bachelor's degree in a related field with no prior work experience; OR


• Military rank of E-6, E-7, O-1, or O-2; OR


• Minimum of six months of experience in a warehouse or supply chain environment with demonstrated leadership skills.

Skills and Qualifications

• Excellent organizational and analytical skills.


• Strong prioritization and problem‑solving abilities.


• Experience with quality management methodologies.


• Proven ability to drive continuous improvement and manage change.


• Ability to lead under high‑stress conditions.


• Excellent verbal and written communication skills.


• Broad knowledge of warehouse operations, methods, and procedures.

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures.


• Ability to read, write, and interpret information.


• Ability to add, subtract, multiply, and divide.


• Ability to use hands to finger, handle, or feel.


• Ability to sit, walk, or stand for the duration of the shift.


• Must possess visual acuity to perform essential job functions.


• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.


• Ability to lift/carry items up to 50 pounds.

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only).

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact [e-mail] .

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: Competitive wages depending on your location and experience, paid bi‑weekly for both full‑time and part‑time opportunities.


• 401(k) plan with company match after 1 year


• Holiday pay and accrued paid time off programs offering both Vacation and PTO


• Medical, dental, vision, and voluntary benefits available on day one


• Basic life insurance


• Basic AD&D coverage


• Supplemental Life and Supplemental AD&D


• Short‑Term and Long‑Term Disability coverage for full‑time employees after 180 days of service


• Paid parental leave for both moms and dads


• Paid bereavement and jury duty

Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job‑related knowledge, skills, education/training, and a candidate's work experience.

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).