Supervisor, Operations

Deluxe; Burbank (CA); On-site; CAD 113,000 - 120,000; Full time

Job summary

Deluxe is seeking a Supervisor, Operations in Burbank, CA to oversee production pipelines, enforce procedures, and support managers. The role requires strong troubleshooting, communication, and leadership to keep deadlines on track and ensure safe, efficient workflows.

You will coordinate with operations staff across departments, handle escalations promptly, and maintain procedural documentation while providing internal technical support.

Qualifications

• Two years of experience in Cinema Post-Production.
• One year of experience in program management and customer service.
• Bachelor’s Degree or equivalent professional experience.

Responsibilities

• Understand Deluxe Cinema workflows and troubleshoot issues effectively.
• Enforce procedures and assist in workflow implementations.
• Ensure operations are compliant with security protocols.
• Maintain and seek efficiency opportunities.
• Maintain the accuracy of procedural documentation.
• Support management with disseminating information to operations staff.
• Foster a positive team environment and cross-department communication.
• Escalate issues when needed and provide internal technical support.
• Assist with nonstandard or time-sensitive workflows and projects.

Skills

Leadership

Troubleshooting

Communication

Organization

Cinema workflows

Microsoft 365

Cloud basics

High-pressure

Education

Bachelor’s Degree

Tools

Linux

Transkoder

Clipster

Resolve

Baselight

Pro Tools

Aspera P2P

Signiant

Faspex

Job description

Job

Supervisor, Operations

Description

Job Title: Supervisor, Operations

The Operations Supervisor for Deluxe Cinema plays a crucial role in maintaining the production pipeline, meeting deadlines, and supporting department managers. This position requires prompt handling of operations staff, equipment, or production flow issues, utilizing strong troubleshooting and communication skills and any available administrative and technical resources. Prioritize, communicate, and complete additional tasks from the management team.

What You’ll Do

• Understand Deluxe Cinema workflows to communicate and troubleshoot issues effectively.
• Enforce procedures and assist in workflow implementations.
• Ensure operations are compliant with security protocols.
• Maintain and seek efficiency opportunities.
• Maintain the accuracy of procedural documentation.
• Support management with disseminating information to operations staff.
• Responsible for setting a positive team environment.
• Facilitate communication across departments.
• Troubleshoot and appropriately escalation any issue that might hinder production.
• Provide internal technical support to staff and respond to technical inquiries.
• Support completing any nonstandard, complex, or time-sensitive workflows and projects.

What You Bring

• Ability to work under High-Pressure situations (Deadlines/High Profile client interaction…)
• Familiarity with Linux operating systems and software (Transkoder, Clipster, Resolve, Baselight, Pro Tools, Aspera P2P, Signiant, and Faspex)
• Demonstrate strong leadership qualities.
• Utilize critical thinking to solve and prevent problems.
• Detail-oriented andstrong organizational skills.
• Good written and verbal communication skills
• Working knowledge of Cinema workflows and standards.
• Experience with Cinema and mastering technology toolsets and infrastructure.
• Working knowledge of Microsoft 365 suite for administrative efficiencies.
• Basic knowledge of cloud infrastructure and operations is a plus.

Minimum of two (2) years of experience in Cinema Post-Production

Minimum of one (1) year of experience inprogram management and customer service

Bachelor’s Degree from an accredited College/University or equivalent professional experience

Diversity Statement:

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees.

Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company’s HR representative if you need assistance completing any forms or to otherwise participate in the application process.

This role is based in Burbank California and the base pay for this role is $80,000.00 - $85,000.00 per year. Actual amounts will vary depending on education, skills, experience, and geographic location.