Supervisor, Operation

DSV Air & Sea Inc.; Lithia Springs (GA); On-site; USD 70,000 - 80,000; Full time

Job summary

DSV Air & Sea Inc. in Lithia Springs, GA seeks a Senior Operations Supervisor to lead warehouse operations, manage multiple shifts, and drive safety, service, and cost objectives. This role partners with the Operations Manager and acts as a backup when needed.

You will oversee staffing, space utilization, equipment, and KPI achievement, while mentoring supervisors and ensuring consistent policies across the site. Flexibility for nights/weekends is required.

Qualifications

• Must have a high school diploma or GED.
• Minimum 5 years of experience in logistics, distribution, or a relevant environment.
• Minimum 3 years of supervisory experience.
• Demonstrated experience leading complex operations, multiple teams, or shifts. Preferred: Advanced MHE knowledge and certifications.

Responsibilities

• Conduct staff meetings to review daily and weekly work activities, plan workload and support continuous improvement.
• Keep management and client representatives informed of issues impacting service, safety or cost.
• Lead and oversee larger, multi-shift or higher-complexity operations within the facility.
• Provide coaching, mentoring, and guidance to supervisors and lead team members.
• Partner with Operations Management to support planning, staffing strategies, and workload forecasting.
• Proactively identify operational risks and develop action plans.
• Ensure SOPs, safety standards and quality requirements are followed across teams.
• Drive achievement of productivity, service, safety and financial KPIs.
• Support cost control initiatives and continuous improvement projects.
• Act as a primary escalation point for complex employee relations or operational issues.
• Participate in workforce and succession planning and talent development.
• Support implementation of new processes and client requirements.
• Communicate with senior leadership and clients on performance and risks.
• Review operational data to guide decision-making and audits.
• Assist in physical operations to ensure service continuity.

Skills

Leadership

People management

Scheduling

Communication

Attention to detail

Organizational skills

Flexibility

Education

High school diploma or GED

Advanced MHE knowledge & certifications

Tools

Microsoft Office

RF Scanners

WMS

Job description

Supervisor, Operation

Location: USA - Lithia Springs, River Road

Division: Solutions

Job Posting Title: Supervisor, Operation

Time Type: Full Time

POSITION SUMMARY

The Senior Operations Supervisor is responsible for leading warehouse operations, managing multiple shifts, and providing advanced operational oversight and people leadership. The role serves as a key operational partner to the Operations Manager and may act as a backup in their absence. It oversees labor scheduling, space utilization, equipment, and manpower to meet operational, service, safety, and cost objectives. The Senior Supervisor drives performance through proactive planning, cross‑functional coordination, and continuous improvement initiatives.

In addition to direct supervision responsibilities, the Senior Operations Supervisor provides guidance and mentoring to supervisors and leads, supports workforce planning, and ensures consistent application of policies, procedures, and performance standards across the operation. As part of the DSV team, associates are expected to meet company objectives in performance, safety, and quality, and to comply with all corporate and site‑specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conduct staff meetings to review daily and weekly work activities, plan workload, and support continuous improvement.
• Keep management and client representatives informed of operational issues that may impact service, safety, or cost.
• Lead and oversee larger, multi‑shift, or higher‑complexity operations within the facility.
• Provide coaching, mentoring, and guidance to supervisors and lead team members.
• Partner closely with Operations Management to support operational planning, staffing strategies, and workload forecasting.
• Proactively identify operational risks, trends, and improvement opportunities and develop action plans.
• Ensure consistent execution of SOPs, safety standards, and quality requirements across teams.
• Drive achievement of productivity, service, safety, and financial KPIs.
• Support cost control initiatives and lead continuous improvement projects.
• Act as a primary escalation point for complex employee relations, performance, or operational issues.
• Participate in workforce planning, succession planning, and talent development activities.
• Support implementation of new processes, systems, or client requirements.
• Communicate effectively with senior leadership and client representatives on operational performance and risks.
• Review operational data and metrics to guide decision‑making.
• Support audits, compliance reviews, and corrective action plans.
• Assist in physical operations as needed to ensure service continuity.

SKILLS & ABILITIES

Education & Experience

• Must have a high school diploma or general education degree (GED).
• Minimum 5 years of experience in logistics, distribution, or a relevant environment.
• Minimum 3 years of supervisory experience.
• Demonstrated experience leading complex operations, multiple teams, or shifts. Preferred: Advanced MHE knowledge and certifications.

Certificates, Licenses, Registrations or Professional Designations

• Satisfactory completion of a forklift training program.

Computer Skills

• Proficient in Microsoft Office (Excel, Word, and PowerPoint).
• RF Scanners.
• WMS functions.

Language Skills

• English (reading, writing, verbal).
• Business communication.

Mathematical Skills

• Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products.

Other Skills

• Strong attention to detail, accuracy and the ability to accomplish job tasks in a timely manner.
• Good organizational and personnel skills.
• Good communication skills, written and oral.
• Good leadership, supervision, and planning skills.
• Able to work flexible schedules, including nights and weekends, as required by the operation.
• Participate in established cross‑training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a backup when the need may arise.
• Must be able to effectively adapt to change and thrive in a stimulating, fast‑paced work environment.
• Work overtime as dictated by business whether mandatory or voluntary.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months, which can range from mild to moderate.

For this position, the expected base pay range is $70,000.00 - $80,000.00. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.