Supervisor, Operation

DSV - Global Transport and Logistics; Atlanta (GA); On-site; USD 70,000 - 80,000; Full time

Job summary

DSV USA, located in Atlanta, is seeking a Senior Operations Supervisor to lead warehouse operations, manage multiple shifts, and oversee performance, safety, and cost objectives. You will schedule labor, optimize space and equipment, and drive cross-functional improvements as a key partner to the Operations Manager.

The role requires 5+ years in logistics with at least 3 years supervisory experience, strong leadership and communication skills, and the ability to work flexible hours including

Qualifications

• Must have a high-school diploma or GED.
• Minimum 5 years’ experience in a logistics, distribution, or relevant environment.
• Minimum 3 years of supervisory experience.
• Demonstrated experience leading complex operations, multiple teams, or shifts.

Responsibilities

• Conduct staff meetings to review daily and weekly work activities, plan workload, and support continuous improvement.
• Lead and oversee larger, multi-shift, or higher-complexity operations within the facility.
• Provide coaching, mentoring, and guidance to Supervisors and lead team members.
• Partner with Operations Management to support staffing strategies and workload forecasting.
• Drive achievement of productivity, service, safety, and financial KPIs.

Skills

Leadership

Communication

Problem solving

Education

High-school diploma or GED

Tools

Microsoft Office

RF scanners

WMS functions

Job description

Location: USA - Atlanta, Jefferson St. NW

Division: Solutions

Job Posting Title: Supervisor, Operation

Time Type: Full Time

Position Summary

The Senior Operations Supervisor is responsible for leading warehouse operations, multiple shifts, or larger teams while providing advanced operational oversight and people leadership. This role serves as a key operational partner to the Operations Manager and may act as a backup in their absence. This role manages labor scheduling, space utilization, equipment, and manpower to meet operational, service, safety, and cost objectives. The Senior Supervisor drives performance through proactive planning, cross-functional coordination, and continuous improvement initiatives.

In addition to direct supervision responsibilities, the Senior Operations Supervisor provides guidance and mentoring to Supervisors and leads, supports workforce planning, and ensures consistent application of policies, procedures, and performance standards across the operation.

As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality, and to comply with all corporate and site‑specific policies.

Essential Duties And Responsibilities

• Conduct staff meetings to review daily and weekly work activities, plan workload, and support continuous improvement.
• Keep management and client representatives informed of operational issues that may impact service, safety, or cost.
• Lead and oversee larger, multi‑shift, or higher‑complexity operations within the facility.
• Provide coaching, mentoring, and guidance to Supervisors and lead team members.
• Partner closely with Operations Management to support operational planning, staffing strategies, and workload forecasting.
• Proactively identify operational risks, trends, and improvement opportunities and develop action plans.
• Ensure consistent execution of SOPs, safety standards, and quality requirements across teams.
• Drive achievement of productivity, service, safety, and financial KPIs.
• Support cost‑control initiatives and lead continuous improvement projects.
• Act as a primary escalation point for complex employee relations, performance, or operational issues.
• Participate in workforce planning, succession planning, and talent development activities.
• Support implementation of new processes, systems, or client requirements.
• Communicate effectively with senior leadership and client representatives on operational performance and risks.
• Review operational data and metrics to guide decision‑making.
• Support audits, compliance reviews, and corrective action plans.
• Assist in physical operations as needed to ensure service continuity.

Skills & Ability

Education & Experience:

• Must have a high‑school diploma or GED.
• Minimum 5 years’ experience in a logistics, distribution, or relevant environment.
• Minimum 3 years of supervisory experience.
• Demonstrated experience leading complex operations, multiple teams, or shifts. Preferred: Advanced MHE knowledge and certifications.

Certificates, Licenses, Registrations or Professional Designations:

• Satisfactory completion of a forklift training program.

Computer Skills:

• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• RF scanners.
• WMS functions.

Language Skills:

• English (reading, writing, verbal).
• Business communication.

Mathematical Skills:

• Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products.

Other Skills:

• Strong attention to detail, accuracy, and accomplishment of job tasks in a timely manner.
• Good organizational and personnel skills.
• Good communication skills, written and oral.
• Good leadership, supervision, and planning skills.
• Able to work flexible schedules, including nights and weekends, as required by the operation.
• Participate in established cross‑training metrics activities with the opportunity to improve knowledge in multiple areas/departments and assist as a backup when needed.
• Adapt to change and thrive in a stimulating, fast‑paced work environment.
• Work overtime as dictated by business, whether mandatory or voluntary.
• Work in unregulated temperatures within the warehouse; warmer and colder months range from mild to moderate.

Base pay range is $70,000.00 – $80,000.00 annual. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.