Supervisor, Onsite Support

STERIS Canada Corporation; Cleveland (OH); On-site; USD 78,000 - 102,000; Full time

Job summary

STERIS Canada is seeking a Supervisor, Customer Insights, to lead a team of analysts focused on optimizing surgical tools for hospitals in Ohio, Pennsylvania, and Michigan. This role requires strong clinical and technical knowledge, team management skills, and the capability to implement process improvements effectively. Candidates should possess relevant experience in sterile processing and must be adept at using ERP systems while ensuring compliance with health standards.

Benefits

Competitive pay

Medical, vision, prescription, dental and life insurance

Paid vacation time and paid holidays

Annual merit review and incentive plans

Extensive hands-on training and development

Qualifications

• 10 years’ experience required with an Associates degree or 6 years’ with a Bachelors.
• 1-2 years clinical experience required.
• Intermediate to expert understanding of medical instrumentation.

Responsibilities

• Manages team performance of on-site analysis and solution delivery.
• Plans and directs work of Customer Insights Analysts in the region.
• Maintains compliance with health and safety regulations.

Skills

Clinical experience

Medical instrumentation understanding

Microsoft Office proficiency

Education

Associates degree or Bachelors degree

Sterile Processing Certifications (CBSPD or IAHCSMM)

Tools

ERP systems

Job description

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

The Supervisor, Customer Insights is responsible for the development and performance of on-site analysis and solution delivery activities to customer facilities with a focus on efforts to reduce the need/number of Device and Instrument repairs. This individual administers, coordinates, and controls the day to day activities for a team of Customer Insights Analysts within an assigned region. This supervisor will cover Michigan, Pennsylvania and Ohio.

What you will do as a Supervisor, Onsite Support

• Manages the development and performance of on-site analysis and solution delivery activities to assigned facilities with a focus on efforts to provide cost savings to the hospital by ensuring all surgical tools are functioning properly for their intended purpose.
• Identifies areas for training and process improvement, project and workload management as well as any additional areas identified by Management to Customer Insight Analysts within an assigned region Participates in the interviewing and hiring of new employees
• Plans, assigns, and directs work of current employees and participates in the appraising of employee performance Works closely with Area Vice Presidents and Regional Sales Managers to ensure Customer Insight Analysts are meeting customer and STERIS IMS management expectations
• Maintains compliance with established policies and procedures of the Department of Health, JCAHO, OSHA, CDC, AAMI, AORN standards, and Original Equipment Manufacturer (OEM) Instructions for Use (IFUs).
• Complies with STERIS IMS policies and procedures while also adhering to policies and procedures of facility

Required Experience

• Associates degree required with 10 years’ experience required or Bachelors degree with 6 years' experience or High School diploma and Sterile Processing Certifications(CBSPD or IAHCSMM) with 14 years’ experience
• In lieu of degree, high school diploma and Sterile Processing Certifications (CBSPD or IAHCSMM) with 14 years’ experience
• 1-2 years clinical experience required Intermediate to expert understanding of medical instrumentation and devices.
• Must be knowledgeable and able to work efficiently within the Microsoft Office suite (including Word and Excel).
• Must be capable of learning and working efficiently in ERP systems.
• Must be capable of learning additional software as required.
• Must maintain valid Driver’s License and vehicle insurance to meet travel requirements.
• Must have acceptable driving record.

What STERIS Offers

• Competitive pay
• Annual merit review and incentive plans
• Company provided credit card & laptop
• Business travel and all related expenses paid
• Medical, vision, prescription, dental and life insurance 401(k) with a company match
• Paid vacation time and paid holidays
• Extensive hands-on training and development Tuition assistance
• Parental leave/adoption assistance
• Opportunities for advancement

Pay range for this opportunity is$78,200.00-$101,200.00. This position is eligible forbonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits:STERIS Benefits

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Job Category: Service/Technical Services

Nearest Major Market: Cleveland
Job Segment: Sterile Processing, Manager, Public Health, ERP, Instrumentation, Healthcare, Management, Technology, Engineering