Supervisor of Pre-Authorization & Referrals

Altru Health System; United States; On-site; USD 55,000 - 83,000; Full time

Benefits offered by this job

Health plan

401(k) retirement plan

Dental plan

Vision plan

Life and disability insurance

Education assistance

Paid time off

Job summary

Altru Health System in Grand Forks, ND is seeking a Supervisor for Pre-Authorization & Referrals to lead daily operations and ensure timely and compliant insurance authorizations and referrals. You will coach staff, manage workflows, and collaborate with clinical and revenue teams to promote service excellence.

The role requires 3+ years related experience, an associate degree (bachelors preferred), and strong English communication skills.

Qualifications

• Requires at least 3 years of related experience.
• Associates degree in Business/Finance/Healthcare or related field; Bachelor's preferred.
• Proficiency in reading, writing, and speaking English.

Responsibilities

• Supervises pre-authorization and referral staff, including hiring, onboarding, training, scheduling, coaching, performance management, and staff meetings.
• Fosters a culture of accountability, collaboration, patient-centered service, and continuous improvement.
• Develops staffing plans to ensure adequate coverage and balanced workloads.
• Oversees timely processing of insurance authorizations, prior authorizations, and specialty referrals.
• Monitors queues and performance metrics to optimize turnaround times and efficiency.
• Identifies gaps and implements improvements to enhance efficiency and patient experience.
• Collaborates with clinical departments, providers, and payer representatives to resolve issues.
• Monitors denials and appeals and supports revenue cycle initiatives.

Skills

Leadership

Coaching

Process improvement

Customer service

Staff scheduling

Education

Associates - Business/Finance/Healthcare

Bachelors - Business/Finance/Healthcare

Job description

Everything we do is underscored by a why — and that why is one another. Location: Altru Health System PO Box 6002 Grand Forks, ND 58201 Pay Range: $55,078.40 - $82,617.60

Summary

The Supervisor Pre-Authorization & Referrals is responsible for the daily operations, oversight, and performance of the Pre-Authorization and Referral team. This role ensures timely and accurate insurance authorization, referral processing, and compliance with payer requirements to support patient access, continuity of care, and revenue cycle integrity. The supervisor provides leadership, coaching, and development for staff while promoting exceptional customer service and operational excellence.

Essential Job Functions

• Supervises pre-authorization and referral staff, including hiring, onboarding, training, scheduling, coaching, performance management, and staff meetings.
• Fosters a culture of accountability, collaboration, patient-centered service, and continuous improvement.
• Develops and maintain staffing plans to ensure adequate coverage, balanced workloads, and achievement of productivity, quality, and service expectations.
• Oversees the timely and accurate processing of insurance authorizations, prior authorizations, and specialty referrals in accordance with payer requirements, medical necessity guidelines, and organizational policies.
• Monitors work queues, workflows, and performance metrics to optimize turnaround times, address performance concerns, and improve operational efficiency.
• Identifies process gaps and implement improvements to enhance efficiency, accuracy, patient experience, and overall service delivery.
• Collaborates with clinical departments, providers, scheduling, revenue cycle teams, and payer representatives to resolve authorization and referral issues and address escalated concerns.
• Monitors denials, appeals, delays, and related trends; develop action plans and support revenue cycle initiatives to reduce financial risk, improve reimbursement, and minimize avoidable write-offs.
• Performs other duties as assigned or needed to meet the needs of the department/organization.

Notes

HFMA Membership within 1 month of start date

Education

• Required: Associates - Business/Finance/Healthcare- OR -Associates - Related Field
• Preferred: Bachelors - Business/Finance/Healthcare- OR -Bachelors - Related Field

Work Experience

• Required: A minimum of 3 years Related Experience

Language Requirements

This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.

Physical Demands

• Sit: Frequently (34-66%)
• Stand: Occasionally (5-33%)
• Walk: Occasionally (5-33%)
• Stoop/Bend: Rarely (1-4%)
• Reach: Frequently (34-66%)
• Crawl: Not Applicable
• Squat/Crouch/Kneel: Rarely (1-4%)
• Twist: Occasionally (5-33%)
• Handle/Finger/Feel: Continuously (67-100%)
• See: Continuously (67-100%)
• Hear: Continuously (67-100%)

Weight Demands

• Lift -Floor to Waist Level: Sedentary (<10 pounds)
• Carry: Sedentary (<10 pounds)
• Push/Pull: Sedentary (<10 pounds)
• Slide/Transfer: Not Applicable

Working Conditions

• Indoor: Continuously (67-100%)
• Outdoor: Not Applicable
• Extreme Temperature: Not Applicable

Driving Requirement Definitions

• Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials.
• Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily.
• Occasional Drivers: Persons who drive from once per month to as frequently as once per week.
• Infrequent Drivers: Persons who are generally not expected to drive.

Driving Requirement for this position

Infrequent Driver Reference ID: R8353

Company Culture

Making a real difference. For one another. To take the best care of our patients and community — including friends, family, and neighbors — we need people who are committed to growth, excellence, and one another.

At Altru, you’ll find a culture where support and teamwork are at the heart of what we do.

You’ll have opportunities to advance your skills, work with the latest technologies, experience the fulfillment that comes from giving back, and take your career wherever you want it to go.

Join our team and be a part of a small community with a big heart.

Want a closer look at life at Altru? Follow us on our careers social channels to see our people, culture, and impact in action—and stay up to date on new opportunities.

Facebook.com/AltruCareers Instagram.com/AltruCareers

Benefits

• Altru offers a comprehensive benefits package to its full- and part-time employees.
• Excellent benefits include a health plan and 401(k) retirement plan.
• Other benefits include a dental plan, vision plan, life and disability insurance, education assistance, paid time off (PTO)

Accommodations

Altru provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment. If you need a reasonable accommodation in the application process to access job postings, to apply for a job, for a job interview, for pre‑employment testing, or with the onboarding process, please contact Altru’s Human Resources Department at [e-mail] or 701.780.5107.

Equal Opportunity

Altru is an Equal Opportunity Employer.

Learn more or to request a copy of our Equal Employment Opportunity and Eligibility policy and Aff…

Diversity Resources

Additionally, the following poster is available through the Department of Labor: Know Your Rights.

Immigration and Verification

Altru participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee’s Form I-9 to confirm work authorization.