Supervisor Patient Financial Services

Altru Health System; United States; On-site; USD 58,000 - 87,000; Full time

Job summary

Altru Health System is seeking a Supervisor in Patient Financial Services to lead self-pay account management and patient collections, ensuring timely, accurate, and compliant handling of patient accounts.

The role oversees PAR and RCA teams, drives process improvements, and partners with Finance, Compliance, and IT. Strong leadership and communication skills are essential for success in this on-site position in Grand Forks, ND.

Qualifications

• Associates degree in related field required.
• Bachelor's degree in related field preferred.
• Minimum of 3 years related experience required.

Responsibilities

• Provides direct supervision and daily operational oversight of the Patient Account Representative (PAR) and Revenue Cycle Assistant (RCA) teams, including self-pay account work.
• Oversees collection activities for patient self-pay accounts receivable and ensures compliance with payer, regulatory, and organizational requirements.
• Works with patients to secure payment or payment arrangements and communicates with third-party vendors to facilitate timely payments.
• Supervises, coaches, and supports assigned staff; monitors productivity, quality, and performance and addresses issues through coaching and corrective action.
• Identifies trends, risks, and performance gaps; analyzes root causes and drives workflow improvements to increase efficiency and revenue protection.

Skills

Leadership

Supervision

Coaching

Communication

Education

Associates - Related Field

Bachelors - Related Field

Job description

Location: Altru Health System PO Box 6002 Grand Forks, ND 58201

Pay Range: $57,824.00 - $86,756.80

Summary: The Supervisor Patient Financial Services provides leadership over the Patient Financial Services teams, overseeing self-pay account management and patient collections. This role ensures timely, accurate, and compliant handling of patient accounts, staff performance, and process improvement across assigned functions.

Essential Job Functions:

• Provides direct supervision and daily operational oversight of the Patient Account Representative (PAR) and Revenue Cycle Assistant (RCA) teams, including self-pay account work.
• Oversees collection activities for patient self-pay accounts receivable, evaluates collection strategies, and ensures compliance with payer, regulatory, and organizational requirements.
• Works with patients to secure payment or payment arrangements, ensuring they are informed of their financial obligations; communicates with third-party vendors and other stakeholders to facilitate timely payments.
• Supervises, coaches, and supports assigned staff; monitors productivity, quality, and performance, and addresses issues through coaching and corrective action as needed.
• Identifies trends, risks, and performance gaps; analyzes root causes and drives workflow improvements to increase efficiency, accuracy, and revenue protection.
• Establishes and monitors performance metrics related to quality, timeliness, and throughput; escalates issues and recommends corrective actions.
• Advise leadership on financial performance, monitors budget compliance, and works with the Manager on fiscal management, policy creation, and staff management.
• Collaborates with Finance, Patient Financial Services, Compliance, and Information Technology to resolve issues, support audits, and implement process or system changes.
• Collaborates with the trainer to develop staff training tools and participates in process improvements and training.
• Performs other duties as assigned or needed to meet the needs of the department/organization.

Certification:

Driver's License with Acceptable Driving Record | Driver's License - Current State Licensed | Prior to Start Date | HR Primary Sources Education

Education:

• Required: Associates - Related Field
• Preferred: Bachelors - Related Field

Work Experience:

• Required: A minimum of 3 years Related Experience

Language Requirements:

This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.

Physical Demands :

• Sit: Frequently (34-66%)
• Stand: Occasionally (5-33%)
• Walk: Occasionally (5-33%)
• Stoop/Bend: Occasionally (5-33%)
• Reach: Frequently (34-66%)
• Crawl: Not Applicable
• Squat/Crouch/Kneel: Rarely (1-4%)
• Twist: Occasionally (5-33%)
• Handle/Finger/Feel: Continuously (67-100%)
• See: Continuously (67-100%)
• Hear: Continuously (67-100%)

Weight Demands:

• Lift -Floor to Waist Level: Sedentary (<10 pounds)
• Carry: Sedentary (<10 pounds)
• Push/Pull: Sedentary (<10 pounds)
• Slide/Transfer: Not Applicable

Working Conditions:

• Indoor: Continuously (67-100%)
• Outdoor: Not Applicable
• Extreme Temperature: Not Applicable

Driving Requirement Definitions:

• Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials.
• Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily.
• Occasional Drivers: Persons who drive from once per month to as frequently as once per week.
• Infrequent Drivers: Persons who are generally not expected to drive.

Driving Requirement for this position: Occasional Driver Reference ID: R8358

Making a real difference. For one another. To take the best care of our patients and community — including friends, family, and neighbors — we need people who are committed to growth, excellence, and one another.

At Altru, you’ll find a culture where support and teamwork are at the heart of what we do. You’ll have opportunities to advance your skills, work with the latest technologies, experience the fulfillment that comes from giving back, and take your career wherever you want it to go.

Join our team and be a part of a small community with a big heart.

Altru offers a comprehensive benefits package to its full- and part-time employees. Excellent benefits include a health plan and 401(k) retirement plan. Other benefits include a dental plan, vision plan, life and disability insurance, education assistance, paid time off (PTO)

Altru provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment. If you need a reasonable accommodation in the application process to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact Altru’s Human Resources Department at [e-mail] or 701.780.5107.

Altru is an Equal Opportunity Employer. Learn more or to request a copy of our Equal Employment Opportunity and Eligibility policy and the affirmative action plan at no charge, please contact Altru’s Human Resources Department at [e-mail] or 701.780.5107. Additionally, the following poster is available through the Department of Labor: Know Your Rights. Altru participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.