Service Center Supervisor

Embry-Riddle Aeronautical University; Daytona Beach (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Generous Time Off

Tuition Coverage

Retirement Contributions

Personal Leave

Job summary

Embry-Riddle Aeronautical University is seeking a Facilities Service Center Supervisor on the Daytona Beach campus. The role oversees screening, documentation, and dispatching of service requests and serves as a central contact across trades for Facilities Management.

The position also manages two part-time student employees, participating in interviewing, hiring, training, and scheduling, while coordinating with external contractors and supporting front desk operations.

Qualifications

• High school diploma or GED-level education with proficiency in grammar, spelling, basic composition, and mathematics.

Responsibilities

• Coordinate and dispatch Facilities service requests via phone, email, Ready Request, staff requests and contractor requests.
• Supervise two part-time student employees, including interviewing, hiring, training, scheduling and day-to-day supervision.
• Support Facilities managers and assist with special events, ensuring high level of service across the Service Center.

Skills

Customer service

Multitasking

Communication

Information systems

Tools

Word

Excel

Access

PowerPoint

Outlook

Job description

Job Description

The Opportunity

The Facilities Service Center Supervisor plays a key role insupporting the day-to-day operations of Facilities Management onthe Daytona Beach Campus. This position oversees the coordination,screening, documentation, and dispatching of Facilities servicerequests received through phone, email, Ready Request, staffrequests, and contractor requests.

The Supervisor serves as a central point of contact for FacilitiesManagement, coordinating service requests across multiple tradesand assisting with Facilities support for special events. Thisposition also oversees the Vehicle Loaner Program, monitors theKeyTrak system, coordinates with external maintenance contractors,and provides support for the department’s front deskoperations.

In addition, the Facilities Service Center Supervisor supervisestwo part-time student employees, including responsibility forinterviewing, hiring, training, scheduling, and day-to-daysupervision. The position also coordinates student support projectsfor Facilities managers and helps ensure a high level of serviceand performance across the Service Center.

This is an excellent opportunity for an organized, customer-focusedprofessional who enjoys working in a fast-paced environment,coordinating multiple priorities, and serving as a criticalconnection between customers, Facilities staff, and serviceproviders.

About us

For over 100 years, Embry-Riddle has been the world's leadingaviation and aerospace university, educating more than 30,000students across residential campuses in Daytona Beach, Florida, andPrescott, Arizona, as well as through a global network of Worldwidelocations and online programs. With more than 165,000 alumni aroundthe world, our impact reaches every corner of the aerospace,aviation, defense and technology industries.

Today, our faculty, researchers and professional staff areadvancing innovation across aviation, space, artificialintelligence, cybersecurity, autonomous systems and next-generationengineering. Working alongside industry leaders, governmentagencies and innovators, they are solving real-world challenges andshaping the technologies that will define tomorrow.

Whether you are an educator, researcher, administrator,technologist or industry professional, your work at Embry-Riddlewill contribute to something bigger than a job. Join a communitydriven by discovery, purpose and excellence—and help shape thefuture of aerospace.

• Generous Time Off: Enjoy up to 18 days of paidleave in your first year, including 3 days granted upon hire and 15days accrued throughout the year. You'll also receive 9+ paidholidays, including the day after Thanksgiving and the week betweenChristmas Eve and New Year's Day.
• Tuition Coverage: Get 100% tuition coveragefor yourself for one undergraduate and one graduate degree, anddiscounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes 6%of your base salary to your retirement plan and offers a 4%matching contribution – with no vesting period.
• Personal Leave: Relax with 15 days of personalleave for non-exempt employees or 18 days for exempt full-timeemployees in your first year.

Compensation

The hourly rate for this role is up to $20.00 . The finaloffer will be based on the candidate’s skills, qualifications, andexperience, as well as applicable state regulations, internalequity, and business needs, and may fall outside of the statedrange.

Qualifications

Required Qualifications

• High school diploma or GED-level education with proficiency ingrammar, spelling, basic composition, and mathematics.
• 3–5 years of related administrative experience.
• Prior experience performing customer service functions by phoneand in person.
• Strong analytical skills and in-depth knowledge of informationsystems.
• Technical proficiency with Microsoft operating systems andapplications, including Word, Excel, Access, PowerPoint,Outlook/email, and Internet-based end-user applications.
• Ability to manage multiple tasks simultaneously, prioritizerequests, analyze information, and make appropriatedecisions.
• Ability to communicate effectively and interact professionallywith coworkers, customers, and other individuals.
• Ability to work independently, exercise sound judgment, andfollow established guidelines and procedures.

Preferred Qualifications

• Experience using an Integrated Workplace Management System(IWMS), Computerized Maintenance Management System (CMMS), orsimilar software.
• Working knowledge or experience in facilities/trades-relatedareas such as HVAC, electrical, plumbing, or buildingcomponents.
• Experience coordinating service requests, dispatchingpersonnel, or working in a facilities service centerenvironment.
• Previous experience supervising, training, or schedulingstudent employees.

Additional Requirements

• Ability to maintain a consistent work pace, meet establishedschedules, and maintain regular attendance and punctuality.
• Ability to communicate detailed information accurately andeffectively.
• Ability to respond appropriately to changing priorities andmultiple simultaneous requests.
• In the event of a disaster, may be required to participate inrecovery operations and work outdoors in inclement weather andsubtropical conditions.

The position is scheduled for 40 hours per week, Monday–Friday,8:00 a.m.–5:00 p.m., with adjusted hours during theUniversity's summer four-day workweek.

Embry-Riddle is committed to fostering a workplace where allindividuals are valued and respected. We strive to ensure that allfaculty, staff, and students are treated fairly and provided equalopportunities for employment, advancement, compensation, training,and other benefits of employment. Embry-Riddle makes employmentdecisions — including hiring, promotions, compensation, and otherterms of employment — based on individual merit, qualifications,and abilities. Embry-Riddle is strongly opposed to discriminationand harassment, and such behavior is prohibited by universitypolicy. Embry-Riddle does not discriminate on the basis of race,color, national origin, sex, disability, veteran status,predisposing genetic characteristics, age, religion, or pregnancystatus, or any other status protected by federal, state, or locallaw, in its employment, educational programs, admissions policies,financial aid, or other school-administered programs or activities. For further information, please visit our website.