Supervisor of Emergency Services (2nd shift)

The Center for Women and Families; Louisville (KY); Sur place; USD 55 000 - 70 000; Plein temps

Résumé du poste

The Center for Women and Families in Louisville, KY, is seeking a Supervisor of Emergency Services (2nd shift) to oversee the on-site emergency shelter and 24/7 crisis response.

You will supervise advocates, coordinate with hospital and court staff, ensure trauma-informed, client-centered services, and maintain safety protocols while coaching staff and documenting outcomes. This role requires on-site availability, some weekends, and a commitment to equitable care.

Qualifications

• Bachelor’s degree in social work, psychology, human services, or related field; equivalent crisis services experience considered.
• Experience working with survivors of intimate partner violence or sexual assault in crisis or shelter settings.
• Ability to remain calm under pressure, make sound decisions in urgent situations, and maintain professional boundaries.
• Commitment to equity, inclusion, and non-discriminatory practices, and respectful engagement with diverse backgrounds.

Responsabilités

• Oversee on-site emergency shelter and 24/7 crisis response during the evening shift.
• Supervise advocates, schedule and coach staff, and handle escalated client concerns.
• Coordinate services with hospital and court personnel to ensure seamless support.
• Maintain accurate documentation and support compliance with agency policies and procedures.
• Collaborate with other supervisors to improve service quality and staff training; foster a positive work environment.

Connaissances

Supervisory skills

Customer service

Training skills

Communication skills

Calm under pressure

Equity & inclusion

Formation

Bachelor's in social work

Description du poste

Company Description

The Center for Women and Families provides free, trauma-informed services to people of all genders who have experienced intimate partner violence and sexual assault. Serving multiple counties in Kentucky and Southern Indiana, the organization supports survivors and their dependent children by reducing risk factors and building resilience. Team members are part of a warm, empathetic, and mission-driven agency that makes a daily impact on a vulnerable population. Services include a 24/7 crisis line, a 79-bed emergency shelter, and advocacy in hospital emergency rooms and courtrooms. Individuals seeking assistance can access support by phone or by visiting locations in Louisville, KY and Jeffersonville, IN.

Role Description

The Supervisor of Emergency Services (2nd shift) is a full-time, on-site role based in Louisville, KY, overseeing emergency shelter and crisis response operations during the evening shift. This position supervises advocates who respond to the 24/7 crisis line, support clients and their children in the emergency shelter, and coordinate services with hospital and court personnel. The supervisor ensures that trauma-informed, client-centered services are consistently delivered, monitors safety and security protocols, and addresses urgent needs that arise during the shift. Responsibilities include scheduling and coaching staff, handling escalated client concerns, maintaining accurate documentation, and supporting compliance with agency policies and procedures. The role collaborates with other supervisors and leadership to improve service quality, enhance staff training, and contribute to a positive, inclusive work environment.

Qualifications

• Candidates should possess strong supervisory skills, including team leadership, performance feedback, and shift coordination.
• Candidates should possess customer service and customer satisfaction skills to respond effectively to client needs and support a trauma-informed, respectful environment.
• Candidates should possess training skills, including the ability to mentor staff, provide ongoing education, and reinforce best practices in emergency services.
• Candidates should possess excellent communication skills, including clear verbal and written communication, active listening, and collaboration with internal and external partners.
• Bachelor’s degree in social work, psychology, human services, or a related field preferred; equivalent experience in crisis services or victim advocacy considered.
• Experience working with survivors of intimate partner violence and sexual assault, or in emergency shelter or crisis response settings, strongly preferred.
• Ability to remain calm under pressure, make sound decisions in urgent situations, and maintain professional boundaries.
• Commitment to equity, inclusion, and non-discriminatory practices, with the ability to work respectfully with people from diverse backgrounds.
• Availability to work 2nd shift hours on-site in Louisville, KY, including some weekends and holidays as needed. On-call rotation.