Supervisor, NH System Operations

Eversource; Manchester (NH); On-site; USD 139,000 - 155,000; Full time

Job summary

Eversource Energy is seeking a senior operations leader in New Hampshire to guide NH System Operators within the ESCC and SOC. You will oversee control center staff, initiate corrective actions, and ensure safe, reliable operations through rigorous adherence to policies and procedures.

Minimum five years of dispatching experience and a Bachelor’s in Electrical Engineering Technology are required, with NERC certification or the ability to obtain it within six months.

Qualifications

• Bachelor’s degree in Electrical Engineering Technology or equivalent experience.
• Minimum of five years dispatching or related experience.
• NERC Transmission Operator Certification or ability to obtain within six months.

Responsibilities

• Direct NH System Operators and coordinate 24x7 response to system conditions.
• Oversee dispatching, staffing, hiring, and performance reviews.
• Communicate risks, plans, and performance metrics to stakeholders.
• Ensure safe operation and compliance with procedures and standards.
• Travel between MA/CT/NH as necessary for operations and emergencies.

Skills

Leadership

Communication

Teamwork

Strategic thinking

Accountability

Education

Bachelor’s degree in Electrical Engineering Technology

NERC Transmission Operator Certification

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Role and Scope of Position:

Utilizes independent judgment and expertise to provide direction, guidance, and strategic oversight to New Hampshire System Operators in the ESCC and SOC. This position oversees control center staff who maintain the system’s integrity; initiates corrective actions; prioritizes and expedites network operations and repairs; prepare electrical system clearances; accurately maintains records; and ensures that work is conducted in a safe manner in accordance with policies, work methods, standards, switching and tagging, and operating procedures.

Essential Functions:

Authority to direct the mobilization of additional field resources as necessary to respond to abnormal system conditions. 24x7 authority to recall NH System Operators as needed to ensure adequate response to evolving system conditions, determines reporting location and start time. Coordinates notification of reportable incidents to internal and external customers and stakeholders as appropriate. Participates in the hiring, evaluation, promotion, and discipline process for NH System Operators. Manages performance by reviewing and evaluating work of employees. Identifies, builds consensus and communicates performance measures and expected performance levels. Assess and improves team and employee performance through coaching and on-the-job training. Fosters an environment of teamwork, creativity and problem solving. Shares information and encourages participation in the decision-making process. Removes obstacles through communication with other areas. Identifies, develops and implements work process and practices improvements. Maintains awareness of weather conditions that could adversely affect Eversource operations and disseminates this information to appropriate locations and modifies operating plans as required. Prepares and distributes information regarding customer service, system conditions and historical situations to internal and external customer and stakeholders. Responsible for proper operational shift relief/turnovers for shift personnel including exchange of pertinent information required to maintain operational safety and reliability. May be required to perform duties of NH System Operators as needed based on staffing and operational needs. Responsible for assigning tasks to NH System Operators and ensuring tasks are performed to acceptable standards. Maintains ultimate responsibility and accountability for NH System Operators under their direction. Will perform other duties as assigned.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Minimum of Five (5) years of related dispatching experience, including work in distribution dispatching, generation station operations, electrical maintenance, power system protection and control, or equivalent operations experience is required. Education: Bachelor’s degree in Electrical Engineering Technology or equivalent experience Experience: Previous experience in a supervisory role preferred. Licenses & Certifications: NERC Transmission Operator Certification is required, or the ability to obtain certification within six months of hire.

Working Conditions:

Must be available to work emergency restoration assignment as required. Must be available to travel between MA/CT/NH as necessary.

Competencies:

Build trusting relationships Manage and develop people Foster teamwork and cross-functional collaboration Lead change Communicate strategic vision Create an engaged workforce Focus on the customer Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $139,050.00-$154,500.00 Worker Type: Regular Number of Openings: 5 Emergency Response: Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement:

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Who we are:

Eversource Energy (NYSE:ES), a Fortune 500 and Standard & Poor’s 500 energy company based in Connecticut, Massachusetts and New Hampshire, operates New England’s largest energy delivery system. Eversource is committed to safety, reliability, environmental leadership and stewardship, and expanding energy options for its 4.3 million electric and natural gas customers. We are a company dedicated to our customers, communities and employees. We know that our success depends on the best efforts of our engaged team-talented and dedicated individuals who take pride in their work, know and exhibit the value of teamwork and collaboration, and support each other in working safely every day.