Supervisor, Multi Tenant Sales (Bilingual Spanish)

Charter Communications; North Richland Hills (TX); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Charter Communications, operating Spectrum services, seeks a Multi-Tenant Sales Manager to lead a team of Sales Representatives across assigned territories. You’ll coach, drive performance, and manage field execution while ensuring customer experience standards and regulatory compliance.

Responsibilities include recruiting, onboarding, coaching, and overseeing payroll/commissions, with a mix of field (70%) and office (30%) work. Strong leadership and telecom industry knowledge are preferred.

Qualifications

• Bachelor’s degree in business or marketing or equivalent experience.
• 1+ years of sales experience.
• Ability to read, write, speak and understand English.

Responsabilités

• Oversee day-to-day execution of the Multi-Tenant Sales Department and lead Multi-Tenant Sales Representatives through coaching, performance management, and problem solving to hit budgeted goals and maintain compliant processes.
• Supervise a team of Multi-Tenant Sales Representatives with daily direction, activity management, and coaching to ensure consistent field sales execution.
• Recruit, interview, hire, and onboard Multi-Tenant Sales Representatives with training on field sales processes, customer experience standards, and compliance expectations.
• Allocate ~70% field work and ~30% office work for staff, including in-field coaching, observations, and performance reviews.
• Monitor payroll and ensure timely review/approval of commission payments per policy.
• Handle employee relations, performance appraisals, coaching, addressing gaps, and training compliance requirements.
• Assist with local budget prep and provide input on marketing issues and offers based on performance, feedback, and market insights.
• Perform other duties as requested by supervisor.

Connaissances

English proficiency

Community sales practices

Driver's license & auto insurance

Sales leadership

Telecom industry experience

Formation

Bachelor’s degree in business or marketing

Description du poste

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Support and assist the Multi-Tenant Sales Manager by overseeing the day-to-day execution of the Multi-Tenant Sales Department, directly leading Multi-Tenant Sales Representatives through focused coaching, performance management, and real-time problem solving to achieve budgeted sales goals and adhere to sales process, customer experience, and compliance standards across assigned territories.

How You’ll Make an Impact

• Actively and consistently support and reinforce efforts to simplify and enhancethe customerexperience through daily team communication, coaching, and in-field observation.
• Own team sales performance, holding Multi-Tenant Sales Representatives accountable for meeting and exceeding budgeted sales goals through active performance management, coaching, and use of available reporting tools.
• Supervise a team of Multi-Tenant Sales Representatives, providing daily direction, activity management, and coaching to drive consistent execution of the field sales process.
• Recruit, interview, hire, and onboard Multi-Tenant Sales Representatives, ensuring they are effectively trainedonfield sales processes, customer experience standards, and compliance expectations.
• Provide support toMulti-TenantSales staff through a cadence of approximately 70% field work and 30% office work, including in-field coaching, observations, and office-based performance reviews and planning.
• Communicate andmaintainclear territory assignments for Multi-Tenant Sales Representatives, ensuring alignment with turf management guidelines and effective coverage of assigned properties.
• Monitor the payroll process for assigned staff and ensure thetimelyandaccuratereview and approval of all commission paymentsin accordance withCompany policies and procedures.
• Handle employee relations issues, including conducting performance appraisals, providing ongoing coaching and feedback, addressing performance gaps, and ensuring completion of required training (including safety and compliance training).
• Assistwith local budget preparation and provide input on marketing issues and sales offers based on field performance, customer feedback, and competitive insights.
• Perform other duties as requested bysupervisor.

Working Conditions

• Field and office environmentwith travelrequired

What You’ll Bring to Spectrum

Required Qualifications

• Bachelor’s degree in business or marketing or equivalent experience

Education

• Bachelor’s degree in business or marketing or equivalent experience

Experience

• 1+ years of sales experience

Skills

• Ability to read, write,speakand understand English
• Knowledge of community sales practices
• Valid driver's license with satisfactory driving record and auto insurance

Preferred Qualifications

Experience

• 0.5+ years of sales supervisory experience
• Telecommunications and cable industry experience

Skills

• Understanding of Spectrum products and services
• Bilingual Spanish Preferred

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet, Mobile, TV and Voice products. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.