Supervisor, Multi Tenant Sales (Bilingual Spanish)

Charter Communications; Harlingen (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Charter Communications, operating as Spectrum, seeks a Multi-Tenant Sales Supervisor to lead a team of Sales Representatives. You will coach in-field, monitor performance, and ensure compliance with sales processes and customer experience standards while managing territories and payroll.

The role includes 70% field work and 30% office activities, with responsibility for recruiting, training, and ongoing staff development. Travel to assigned properties is required.

Qualifications

• Bachelor's degree in business or marketing or equivalent experience.
• 1+ years of sales experience.
• Ability to read, write, speak, and understand English.
• Valid driver’s license with satisfactory driving record and auto insurance.

Responsibilities

• Support and reinforce efforts to improve customer experience through daily team communication and coaching.
• Own team sales performance and coach reps to meet or exceed budgeted goals.
• Supervise a team of Multi-Tenant Sales Representatives with daily direction and coaching.
• Recruit, interview, hire, and onboard Sales Representatives and train them on field processes and customer experience standards.
• Provide 70% field work and 30% office work including coaching and performance reviews.
• Maintain clear territory assignments and ensure coverage.
• Monitor payroll and ensure timely approval of commissions per policy.
• Handle employee relations, performance appraisals, and required training.

Skills

Reading/Writing/Speaking English

Community sales practices

Valid driver’s license

Education

Bachelor's degree in business or marketing or equivalent experience

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Support and assist the Multi-Tenant Sales Manager by overseeing the day-to-day execution of the Multi-Tenant Sales Department, directly leading Multi-Tenant Sales Representatives through focused coaching, performance management, and real-time problem solving to achieve budgeted sales goals and adhere to sales process, customer experience, and compliance standards across assigned territories.

How You'll Make an Impact

• Actively and consistently support and reinforce efforts to simplify and enhancethe customerexperience through daily team communication, coaching, and in-field observation.
• Own team sales performance, holding Multi-Tenant Sales Representatives accountable for meeting and exceeding budgeted sales goals through active performance management, coaching, and use of available reporting tools.
• Supervise a team of Multi-Tenant Sales Representatives, providing daily direction, activity management, and coaching to drive consistent execution of the field sales process.
• Recruit, interview, hire, and onboard Multi-Tenant Sales Representatives, ensuring they are effectively trainedonfield sales processes, customer experience standards, and compliance expectations.
• Provide support toMulti-TenantSales staff through a cadence of approximately 70% field work and 30% office work, including in-field coaching, observations, and office-based performance reviews and planning.
• Communicate andmaintainclear territory assignments for Multi-Tenant Sales Representatives, ensuring alignment with turf management guidelines and effective coverage of assigned properties.
• Monitor the payroll process for assigned staff and ensure thetimelyandaccuratereview and approval of all commission paymentsin accordance withCompany policies and procedures.
• Handle employee relations issues, including conducting performance appraisals, providing ongoing coaching and feedback, addressing performance gaps, and ensuring completion of required training (including safety and compliance training).
• Assistwith local budget preparation and provide input on marketing issues and sales offers based on field performance, customer feedback, and competitive insights.
• Perform other duties as requested bysupervisor.

Working Conditions

• Field and office environment with travel required

What You'll Bring to Spectrum

Required Qualifications

Education

• Bachelor's degree in business or marketing or equivalent experience

Experience

• 1+ years of sales experience

Skills

• Ability to read, write,speakand understand English
• Knowledge of community sales practices
• Valid driver's license with satisfactory driving record and auto insurance

Preferred Qualifications

Experience

• 0.5+ years of sales supervisory experience
• Telecommunications and cable industry experience
• Ability to read, write, speak, and understand multiple languages (English and Spanish)

Skills

• Understanding of Spectrum products and services

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.