Supervisor - Meter & Services

Iberdrola Group; East Hartford (CT); On-site; USD 117,000 - 146,000; Full time

Benefits offered by this job

Benefits package

Bonuses

401(k) match

Tuition reimbursement

Career development

Job summary

AVANGRID is seeking a Supervisor - Meter & Services in East Hartford, CT to provide both administrative and field supervision for a team of gas technicians. The role demands coordinating field activities, ensuring safety and regulatory compliance, and delivering high customer satisfaction during daily operations and emergencies.

Responsibilities include supervising 10–12 field technicians, training, incident reporting, and ensuring adherence to labor contracts and company policies within the

Qualifications

• Bachelor’s degree plus 5+ years of relevant experience in natural gas utility operation.
• Associate’s degree plus 8+ years of relevant experience.
• High School Diploma/GED with 10–12 years as a gas fitter or progression program.

Responsibilities

• Supervise 10–12 field technicians and handle customer inquiries.
• Ensure safety compliance and regulatory schedules for meter & service work.
• Coordinate field activities, scheduling, and training.
• Respond to gas emergencies and coordinate with customers and authorities.

Skills

Leadership

Emergency response

Safety compliance

Project coordination

Communication

Supervisory experience

Regulatory knowledge

Education

Bachelor's Degree with 5+ years

Associate’s degree with 8+ years

High School Diploma/GED with 10-12 years gas fitter exp.

Job description

## Supervisor - Meter & ServicesSolicitarlocations: Estados Unidos, Connecticut, East Hartfordposted on: Publicado hace 4 díastime left to apply: Fecha final: 26 de agosto de 2026 (Quedan 10 días para realizar la solicitud)job requisition id: R-32302**Company:** CNG**Department:** Gas Engineering & Operations**Job Title:** Supervisor - Meter & Services**Location:** East Hartford, CT**Work Model:** OfficeThe salary range for this position is dependent upon experience, ranging from **$116,640 to $145,800.****What We Offer:*** **Competitive benefits and growth opportunities*** **Generous performance‐based bonuses*** **12% 401(k) match*** **Comprehensive health, dental, and vision insurance*** **Tuition reimbursement*** **Professional development and clear career‐advancement pathways****For more information, please visit:** **Benefits - Avangrid****Job Summary**Provide both Administrative and field supervision of bargaining unit technicians in the CNG Meter & Service Department. The Meter & Service department is responsible for emergency response, meter manifold installation and upgrades, customer turn on and turn-off, customer service-related work, natural gas piping surveys (inside line inspections & Business District Surveys) and residential and commercial regulator inspections. The supervisor is responsible for the safety compliance, integrated planning and scheduling, adherence to regulatory compliance schedules for a multitude of daily activities, execution of fieldwork, productivity performance, coaching, training, mentoring, and various administrative duties for their perspective technicians. Interacts to resolve customer related issues and concerns (external and internal) ensuring overall customer satisfaction. Ensures area coverage by technicians to meet all emergency response and customer appointments.You will prepare and execute field activities, as well as coordinate and schedule these operations. Supervisor – Customer Charged Service is responsible for the adherence of all construction and maintenance activities and are performed in accordance with meter work procedures (including leak and CO detection response), Gas Operations and Maintenance Manual (O&M), CNG Construction Standards, approved policies, regulatory procedures, safety rules and approved budgets. Supervisor – Customer Charged Service communicates with customers and community officials as well as State of Connecticut Public Utilities Regulatory Authority (PURA) concerning all aspects of utility operations and compliance, maintenance, and service.**Key Responsibilities*** Supervises to ensure safe and efficient operation of the daily field activities of Meter Service Technicians. This supervisor role has the responsibility for the oversight of between 10-12 field service technicians and handling hundreds of customers inquiries monthly.* Ensure field technicians meet state regulated emergency response times associated with gas emergency odor calls and provide technical support for the appliance/HVAC repair business.* Provides oversight and training on all CNG/SCG standard operating procedures’ and the companies Operating Policies that are outlined in the companies O&M manual.* Coordinate all company required safety trainings for direct reports, meet company key performance indicators related to field safety inspections, and complete all accident reports and investigations within company guidelines.* Ensures that all company compliance matrixes are met with safety standards and conduct effective weekly safety meetings with the assigned field technicians.* Champion Avangrid`s safety culture and be a role model for safety.* Supports the needs of the revenue generating business associated to the company’s customer appliance repair business.* Supports and monitors that all service technicians have the required operator qualifications and that all OQ’s are kept in an active status for the responsible group.* Ensures a mandated regulatory compliance schedule is achieved for meter & service-related activities.* The position provides direct supervision of internal, external, and on call emergency field distribution crews. The supervisor oversees resources and personnel engaged in the operation, maintenance, and construction of the natural gas distribution system.* Participates in the supervisory on-call rotation, which involves assigning and directing the work of unionized internal work crews.* Exercises independent judgment while serving as the on-site supervisor during outages or other natural gas emergencies.* Responsible for maintaining an efficient schedule and that all work is completed on a timely basis associated to the company’s gas service replacement projects.* Communicate with Customers and community officials & state regulatory staff concerning all aspects of the gas utility operations, maintenance, & service delivery.* Administer damage claims and billing, leak reports, time sheets, store orders, work order balancing, material review, compliance with safety rules and regulations, standards of excellence and/or service guarantees. Monitor accuracy of field records (field notes, as-builts, work sketches) for auditing purposes and ensure compliance.* Reviews and approves meter header designs including regulator set ups and designs and customer piping fitting to be completed in the field.* Initiates, and conducts investigations concerning appropriate disciplinary action for bargaining unit employees when required. Understands and complies with the labor contract and works to resolve initial grievances.* Conduct employee evaluations for annual performance appraisal process.* Researches and resolves customer issues.* Plans, schedules, assigns, and appraises activities within meter services group and all billable customer appliance associated work.* Other responsibilities assigned by senior management**Required Qualifications*** Bachelor's Degree with a minimum of 5 years of relevant experience.* Associate’s degree with a minimum of 8 years of relevant experience.* High School Diploma/GED with a minimum of 10-12 years as a gas fitter or other relevant experience and the completion of the gas fitter progression program.* Five or more years of experience in Natural Gas utility operation.* High School Diploma / GED required* Valid CT Driver’s License* HVAC license or certification is preferred* Strong leadership/managerial skills required* Must be available to support gas emergency field situations* Knowledge of credit activities, customer service policies and CIS.* Knowledge of state and federal rules and regulations* Technical knowledge in gas utilization, pipe product, appliance parts, and customer service skills.* Knowledge of NFPA 54 preferred* Must be able to obtain NGA operator qualifications**Competencies*** Growth & Continuous Improvement* Initiative & Change* Focused on Results* Customer Centric (internal and/or external)* Communication* Collaboration* Leadership (people managers/leaders)**Disclaimer**AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is an equal opportunity employer and does not discriminate on the basis of an individual’s sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law.Click here for Additional Disclaimer InformationAvangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables**Company:**CONNECTICUT NATURAL GAS CORPORATION**Información Movilidad** Tenga en cuenta que cualquier solicitante que no sea ciudadano del país de la vacante estará sujeto al cumplimiento de los requisitos de inmigración aplicables para trabajar legalmente en ese país. Las prácticas y políticas de empleo de AVANGRID están orientadas a la contratación de una plantilla diversa y al mantenimiento de una cultura inclusiva. En AVANGRID ofrecemos oportunidades de empleo y promoción justas y equitativas a todos los empleados y candidatos independientemente de su raza, color, religión, nacionalidad, sexo, orientación sexual, edad, estado civil, discapacidad, condición de veterano protegido o cualquier otra condición protegida por la legislación federal, estatal o local. Obtenga más información sobre igualdad en el empleo en este enlace Si usted es una persona con una discapacidad o un veterano discapacitado que no puede utilizar nuestra herramienta en línea para buscar o aplicar a un empleo, puede solicitar una adaptación razonable poniéndose en contacto con nuestro departamento de Recursos Humanos en el 203-499-2777 o en [e-mail]-26-2026**About Avangrid:** Avangrid, Inc. is a leading energy company in the United States working to meet the growing demand for energy for homes and businesses across the nation through service, innovation, and continued investments by expanding grid infrastructure and energy generation projects. Avangrid has offices in Connecticut, New York, Massachusetts, Maine and Oregon, including operations in 23 states with approximately $47 billion in assets, and has two primary lines of business: networks and power. Through its networks business, Avangrid owns and operates eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Through its power generation business, Avangrid owns and operates more than 75 energy generation facilities across the United States producing 10.5 GW of power for over 3.1 million customers. Avangrid employs approximately 8,000 people and has been recognized by JUST Capital as one of the JUST 100 companies – a ranking of America’s best corporate citizens – in 2025 for the fifth consecutive year. The company was named among the World’s Most Ethical Companies in 2025 for the seventh consecutive year by the Ethisphere Institute. Avangrid is a member of the group of companies controlled by Iberdrola, S.A. For more information, visit www.avangrid.com.