Supervisor, Medicare Sales Support

eHealth; United States; Remote; USD 51,000 - 74,000; Full time

Job summary

eHealth is seeking a Sales Support Supervisor to lead a team in connecting Medicare beneficiaries with quality health insurance. This seasonal position requires strong leadership, customer service experience, and a commitment to enhancing the customer experience. Join a dynamic team dedicated to making a difference in the lives of our clients.

Qualifications

• At least 2 years of experience in customer service or sales roles.
• Proficiency in Windows, Excel, and Microsoft Office.
• Exceptional verbal and written communication skills.

Responsibilities

• Supervise, direct, and motivate sales staff.
• Participate in developing departmental sales goals.
• Ensure proper recording and storage of prospective member records.

Skills

Customer Service

Sales

Leadership

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Contact Management Software

Job description

Join us in creating a better way!

At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally.

Move your career forward while connecting countless people to the life-changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference.

At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally. eHealth is looking for enthusiastic and results-driven leaders to work in our Medicare Sales Support Team. Our mission is to connect Medicare beneficiaries with quality, affordable health insurance and Medicare plans. To achieve this, we need individuals who can efficiently lead and operate a team of Sales Support Representatives. Your team will be the first contact for our beneficiaries. As a Sales Support Supervisor, you will manage your team to meet key performance metrics while ensuring a positive customer experience. You will coach and guide your representatives to assist customers with Medicare-related questions, including benefits, eligibility, and enrollment, with the goal of connecting them to our licensed insurance agents.

This is a Seasonal position anticipated to end on December 8, 2025.

Culture is Critical

Our company is known for being "employee-centered.” We have a positive, diverse, and dynamic working environment with top insurance carriers in the industry.

Essential Job Functions:

1. Participate in developing and establishing departmental and individual sales goals and objectives.
2. Contribute to and document a comprehensive process improvement plan to enhance efficiency and effectiveness, including developing sales protocols, goals, and objectives.
3. Adapt and evolve to improve the customer experience and increase productivity.
4. Supervise, direct, and motivate sales staff to meet or exceed sales, conversion, and transfer goals.
5. Provide daily supervision and support to sales staff in their duties.
6. Ensure proper recording and storage of prospective member records.
7. Collect, analyze, and report on sales activities and results as scheduled.
8. Review, edit, and approve team members' timecards.

Qualifications:

• Ability to work an assigned shift from 6:00AM to 6:00PM PST, Monday through Friday. Overtime, holidays, and weekends may be required.
• At least 2 years of experience in customer service or sales roles, preferably in a call center environment.
• High-speed internet connection with minimum 20 Mbps download and 15 Mbps upload speeds.
• Proficiency in Windows, Excel, Microsoft Office, and contact management software.

Preferred Qualifications:

• High School Diploma or GED, or equivalent experience.
• Exceptional verbal and written communication skills.
• Knowledge of CMS rules and regulations is a plus.
• Prior leadership experience is preferred.

#LI-Remote

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The base pay range is $51,200 - $74,000. The actual offer depends on skills, experience, performance, and location. This includes a monthly commission-based incentive plan and benefits supporting wellness.

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Annual Commission Target: $40,000

eHealth is an Equal Employment Opportunity employer. We are committed to fair treatment and a bias-free work environment, prohibiting discrimination based on race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or other unlawful considerations.