Supervisor - Marketing

Bally's Corporation; Kansas City (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Bally's Corporation in Kansas City is seeking a Marketing Supervisor to lead the casino promotions team and oversee day-to-day event execution. You will supervise staff, coordinate promotions, and ensure accuracy of rules, inventories, and guest lists while collaborating with internal departments and external vendors.

The role requires strong leadership, planning, and communication skills, with a focus on delivering engaging campaigns and maintaining regulatory compliance.

Qualifications

• 2 years of experience in marketing, promotions, events, casino or hospitality
• Supervisory experience preferred (not required)

Responsibilities

• Supervise and schedule marketing team; monitor quality and service standards.
• Coordinate promotions, drawings, tournaments, loyalty offers, direct-mail campaigns, digital communications, and events.
• Review promotion details, rules, prize inventories, guest lists, signage, scripts, and plans for accuracy.
• Lead on-site during promotions and events; resolve guest and operational issues promptly.
• Partner with internal departments and external vendors to coordinate staffing, décor, prizes, food & beverage, and technical requirements.
• Maintain records for offers, redemptions, prizes, invoices, inventory, attendance, and campaign expenses.
• Use CRM, ticketing, email, and reporting systems to support campaign execution and guest service.
• Track campaign and event results; prepare recap reports and recommendations.
• Ensure activities follow rules, brand standards, responsible gaming practices, privacy requirements, and gaming regulations.
• Safeguard confidential guest, employee, and business information.
• Assist with budget monitoring and identify opportunities to improve efficiency, engagement, and ROI.
• Perform other duties as assigned.

Skills

Staff supervision

Scheduling

Training

Communication

Problem solving

Integrity and confidentiality

Tools

CRM systems

Ticketing systems

Email marketing tools

Reporting software

Job description

• Supervise, schedule, train, coach, and support assigned marketing team members; monitor work quality, productivity, attendance, and service standards.
• Coordinate the day-to-day execution of casino promotions, drawings, tournaments, loyalty offers, direct-mail campaigns, digital communications, and special events.
• Review promotion details, rules, prize inventories, guest lists, signage, scripts, and operational plans for accuracy and timely completion.
• Serve as an on-site marketing lead during promotions and events, resolving guest and operational issues promptly and professionally.
• Partner with internal departments and external vendors to coordinate staffing, décor, collateral, prizes, food and beverage, and technical requirements.
• Maintain accurate records for offers, redemptions, prizes, invoices, purchase orders, inventory, event attendance, and campaign expenses.
• Use player-tracking, customer relationship management, ticketing, email, and reporting systems to support campaign execution and guest service.
• Track campaign and event results, including participation, response, redemption, revenue, and expense information; prepare timely recap reports and recommendations.
• Ensure marketing activities follow approved rules, internal controls, brand standards, responsible gaming practices, privacy requirements, and applicable gaming regulations.
• Safeguard confidential guest, employee, and business information.
• Assist with budget monitoring and identify opportunities to improve efficiency, engagement, and return on marketing investment.
• Perform other duties as assigned.

Supervisory Responsibilities:

• Provides day-to-day direction to assigned employees, including work assignments, scheduling, training, coaching, performance feedback, and policy enforcement. Escalates employee relations and disciplinary matters in accordance with company procedures.
• Leadership and accountability
• Guest focus and service recovery
• Planning and attention to detail
• Collaboration and communication
• Integrity and confidentiality
• Adaptability and sound judgment

Qualifications

Experience

Required

2 years:

Previous experience in marketing, promotions, events, casino, hospitality or related experience

Preferred

Previous supervisory experience preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.