Supervisor - Managed Transportation & Customer Service

CRST The Transportation Solution, Inc; Fort Wayne (IN); On-site; USD 46,000 - 56,000; Full time

Job summary

CRST The Transportation Solution, Inc. seeks a Supervisor – Managed Transportation & Customer Service to lead on-site teams in Fort Wayne, IN. You’ll respond to inquiries, manage escalations, and ensure premier service for customer accounts.

Responsibilities include supervising hourly staff, analyzing operational performance, and making swift customer-focused decisions to protect service quality and company goals. Monday–Friday schedule with potential overtime.

Qualifications

• High school diploma or GED required
• Dependable leader who creates a culture of accountability and consistently follows through
• Effective communicator with the ability to accurately understand and address customer needs
• Positive, solutions‑oriented mindset with a proven ability to stay composed and productive under pressure

Responsibilities

• Serve as escalation and resolution for problem shipments
• Monitor Finesse calls for maximum efficiency
• Arbitrate issues for DC and agent drivers
• Perform duties of an Account Manager when necessary
• Provide measurable objectives to team members and structure area to maximize efficiency
• Put the customer first and make financial decisions quickly to benefit the company and resolve problems
• Provides day to day supervision for hourly, front line non-exempt employees with limited decision-making ability
• Writes performance appraisals and has ability to recommend hiring and termination – however manager conducts termination proceedings and gives final approval on appraisals
• Ensures quality and productivity goals are met
• Manages and communicates the daily and long-term objectives that apply to the department

Skills

Complex Problem Solving

Critical Thinking

Judgment & Decision Making

Monitoring

Negotiation

Speaking

Instructing

Time Management

Writing

Education

High school diploma or GED

Job description

Supervisor - Managed Transportation & Customer Service

Job Category: Customer Service

Requisition Number: SUPER003003

• Posted : October 2, 2026


• Full-Time


• On-site

Locations

Showing 1 location

Fort Wayne, IN 46818, USA

Description

Ready to Deliver Excellence?
Join CRST as a Supervisor – Managed Transportation & Customer Service and play a key role in supporting our customers with exceptional care and professionalism.

How You’ll Work

• Location: Onsite in Fort Wayne, IN


• Compensation: This pay represents a good faith estimate of the salary the company reasonably expects to pay upon hire for this position $50,720 per year. A final offer amount will depend on factors such as prior relevant experience, skills, and location.


• Hours: Monday to Friday (8:30 am to 5:30 pm) *May require occasional overtime, including evenings and weekends.


• Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

About the Role:

Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.

What You’ll Do:

• Serve as escalation and resolution for problem shipments


• Monitor Finesse calls for maximum efficiency


• Arbitrate issues for DC and agent drivers


• Perform duties of an Account Manager when necessary


• Provide measurable objectives to team members and structure area to maximize efficiency


• Put the customer first and make financial decisions quickly to benefit the company and resolve problems


• Provides day to day supervision for hourly, front line non-exempt employees with limited decision-making ability


• Writes performance appraisals and has ability to recommend hiring and termination – however manager conducts termination proceedings and gives final approval on appraisals


• Ensures quality and productivity goals are met


• Manages and communicates the daily and long-term objectives that apply to the department

Qualifications

• High school diploma or GED required


• Dependable leader who creates a culture of accountability and consistently follows through


• Effective communicator with the ability to accurately understand and address customer needs


• Positive, solutions‑oriented mindset with a proven ability to stay composed and productive under pressure

Why CRST?

For 70 years, CRST has been delivering promises and driving success through resilience, dedication, and talent. Partnering with Fortune 500 companies , we set the standard in safety, service excellence, and operational performance. At CRST, you’ll find opportunities to grow, contribute, and make an impact in a company that values relationships and results.

The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

Equal Opportunity Employer

CRST The Transportation Solution, Inc. is an equal opportunity employer. The Company prohibits unlawful discrimination against any applicant or employee based on race (including hair texture and protective hairstyles), color, religion, creed, religious practices, sex (including pregnancy, childbirth, breastfeeding, reproductive health decision-making, sexual orientation, gender identity, gender expression, and related conditions), national origin, ancestry, age, disability, genetic information, military status, veteran status, marital status, or any other status protected by applicable federal, state, or local law.

Let’s Build Something Great

Your opportunity to drive success starts here.

Skills

Preferred

Complex Problem Solving

Expert

Critical Thinking

Expert

Judgment and Decision Making

Expert

Expert

Monitoring

Expert

Negotiation

Expert

Speaking

Expert

Instructing

Expert

Time Management

Expert

Writing

Expert

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.