Supervisor - Loss Mitigation

newrez; Houston (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account with employer‑a

401(k) Retirement plan with employer  

Paid Maternity Leave/Parental Bonding/

Adoption Assistance

Tuition & Certification reimbursement

Employee Mortgage Loan Program

Emergency and Disaster Fund

Volunteer Time Off (1 day)

Matching Gifts up to $1,000

Grants and volunteer opportunities

Job summary

Newrez seeks a Loss Mitigation Supervisor in Houston to lead a team of specialists, guiding management and staff to minimize losses on delinquent mortgages. You will review financial documents and reports to approve appropriate customer resolutions, track performance, and train new staff while ensuring policy compliance.

The role requires strong leadership, analytical skills, and mortgage servicing knowledge, with an emphasis on process improvement and cost control.

Qualifications

• 6+ years in Loss Mitigation.
• 2-4 years supervisory experience.
• Proficient in Word and Excel; knowledge of mortgage processes.

Responsibilities

• Provide leadership for management and staff and mentor team to improve processes.
• Oversee analysis of financial statements, tax returns, credit and title reports to determine customer resolutions.
• Track and report employee performance and provide monthly feedback.
• Oversee training of new employees and maintain training materials.
• Ensure compliance with policies and approve Loss Mitigation workouts.
• Manage day-to-day tasks and expenses; optimize staffing and costs.

Skills

Leadership

Staff coaching

Negotiation

Analytical thinking

Time management

Independent work

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

Supervises a team of Loss Mitigation Specialists to minimize losses on delinquent mortgages by working according to investor guidelines.

Principal Duties

• Provide guidance and leadership for management and staff. Lead and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness.
• Supervises the analysis of financial statements, tax returns, credit reports, valuation reports, and title reports to approve the appropriate resolution for the customer.
• Tracks, monitors, and measures employee performance according to department standards. Provides feedback monthly.
• Oversees and facilitates the training of new employees.
• Maintains training and support materials for the Loss Mitigation Specialist job.
• Maintain process and procedure documentation for the Loss Mitigation team, create process and procedure documentation where it does not currently exist.
• Ensure that the appropriate entity (yourself, a client, or mortgage insurance company) has reviewed and approval a Loss Mitigation Workout.
• Oversees the day-to-day tasks and performance of the Loss Mitigation Specialists.
• Assists in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs.
• Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the collateral.
• Schedules and monitors of all employee time records.
• Ensures compliance with company policies and procedures.
• Undertakes special projects related to departmental activities.
• Performs related duties as assigned by management.

Education and Experience Requirements

• High school diploma or equivalent, required.
• Bachelor's degree, preferred.
• 6+ years' Loss Mitigation experience.
• 2-4 years supervisory experience.

Knowledge, Skill, and Ability Requirements

• Proficient in Microsoft Word and Excel.
• Excellence in consulting and advising customers via telephone and written communication.
• A basic understanding of Collections. Foreclosure, Bankruptcy and REO is required.
• Experience analyzing financial statements, tax returns, credit reports, home appraisals, title searches and other documents to evaluate pre-foreclosure remedies.
• Demonstrated strong skill set for organization and attention to detail.
• Strong negotiating and follow-up skills, as well as the ability to meet strict deadlines.
• Self-Motivated. Ability to work independently with minimal supervision.
• Strong analytical, problem solving and mathematical skills to be used to improve team performance.
• Ability to work overtime as needed.
• Understanding of mortgage lending and servicing.

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We're a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits :

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020