Supervisor - Loss Mitigation Fulfillment

Newrez; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid parental leave

Job summary

Newrez is seeking a Supervisor - Loss Mitigation Fulfillment to support Fulfillment teams and leadership, driving production, quality and efficiency. You will help minimize losses on delinquent mortgages by following client/investor guidelines to resolve delinquencies.

The role requires leading a team across multiple sites, guiding modification creation and QC, mentoring staff, and developing new procedures to improve performance and adherence to timelines.

Qualifications

• Bachelor’s degree preferred; High School Diploma required.
• 6+ years of Loss Mitigation and/or Fulfillment experience.
• 3-5 years of supervisory experience.
• Strong communication, analytical, and organizational skills.

Responsibilities

• Supervise a team of Fulfillment specialists located at multiple sites with a focus on Mod Creation and/or Mod QC Processing.
• Provide Modification Creation and/or Modification QC processing guidance and leadership for management and staff.
• Lead, train, and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness.
• Provide oversight and monitoring of department workflow to ensure timely and accurate process adherence.
• Work with the Fulfilment Business Analyst to create automation and reporting to monitor and enhance department performance.
• Identify constraints to improve processing timelines and performance.
• Monitor productivity and determine means to increase output.
• Create new documented procedures and manage changes to existing procedures.
• Monitor/approve associate time records and ensure policy compliance.

Skills

Communication

Analytical abilities

Organizational skills

Time management

Process management

Microsoft Word

Microsoft Excel

Mortgage servicing knowledge

Education

High School Diploma

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Position Summary

The Supervisor - Loss Mitigation Fulfillment is responsible for supporting Fulfillment associates and the leadership team to increase production and improve quality and efficiency. This individual will work with the Loss Mitigation and Fulfillment teams to minimize losses on delinquent mortgages by working according to client/investor guidelines to resolve delinquencies.

Essential Functions, Duties, and Responsibilities

• Supervise a team of Fulfillment specialists located at multiple sites with a focus on Mod Creation and/or Mod QC Processing
• Provide Modification Creation and/or Modification QC processing guidance and leadership for management and staff.
• Lead, train, and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness.
• Provide oversight and monitoring of department workflow to ensure timely and accurate process adherence.
• Work directly with the Fulfilment Business Analyst to create automation and reporting to monitor and enhance department performance.
• Identify key constraints and roadblocks to improved modification creation/qc processing timelines and individual performance levels.
• Monitor productivity and determine means to increase output.
• Create new documented procedures and manage changes to existing procedures.
• Monitor/approve associate time records.
• Ensures compliance with company policies and procedures.
• Undertake special projects related to departmental activities.
• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management.

Qualifications And Education Requirements

• High School Diploma required.
• College degree preferred.
• 6+ years of Loss Mitigation and/or Fulfillment experience required.
• 3-5 years of supervisory experience.

Skills, Abilities, And Knowledge

• Demonstrated achievement in identifying and managing performance targets.
• Must have strong communication skills; strong analytical skills; and strong organizational skills with attention to detail.
• Must be a self-starter with excellent time management skills and be able to work independently.
• Must have excellent process management skills and experience writing detailed procedures.
• Proficient in Microsoft Word and Excel
• A basic understanding of Collections. Foreclosure, Bankruptcy and REO is required.
• Self-Motivated. Ability to work independently with minimal supervision.
• Strong analytical, problem solving and mathematical skills to be used to improve team’s performance.
• Ability to work overtime as needed.
• Understanding of mortgage lending and servicing

Work Environment And Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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