Assistant Manager Line Service

handwerker; Teterboro (NJ); On-site; USD 73,000 - 83,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Jet Aviation seeks a seasoned Line Service Supervisor to coordinate daily line service activities, lead supervisors and technicians, and ensure top-tier customer service and safety across shifts.

The role requires 7+ years in line/ramp experience with 3+ years in supervision; a valid driver license and FAA background check; NATA Line Service training is preferred. Benefits and growth opportunities accompany a dynamic, round-the-clock operation.

Qualifications

• High school diploma or GED.
• At least 7 years of Line & Ramp experience.
• At least 3 years of experience in a supervisory role.
• Must have a valid state driver license.
• Certificate form NATA Line Service training program.
• Must be able to pass an FAA required 10-year background check.

Responsibilities

• Supervises and maintains adherence to the Standards of Excellence for courteous customer service, grooming and dress code.
• Supervises and manages line service supervisors, leads, and line service technicians on a daily basis.
• Enhances and reinforces training programs to ensure a high level of customer service and safety.
• Establishes schedules and assigns duties to supervisors and staff.
• Interviews and collaborates with HR on hiring, discipline, and performance evaluations.
• Reviews payroll and approves time worked for line service staff.

Skills

Excellent communication

Leadership

Customer service

Attention to detail

Education

High school diploma or GED

Job description

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Job Category: Fixed Base Operations (FBO)

Requisition Id: 6296

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

Responsible for coordinating the daily activities of the line service department, including. Also responsible for the department personnel, including but not limited to line service supervisors, leads, and line service technicians. Ensure friendly and efficient service to our customers, and adherence to all customer service operating procedures. This position is responsible for the overall direction, coordination and evaluation of this unit.

Work Schedule & Compensation

Aviation operates on a dynamic schedule, things can change fast, and our success depends on team members who can adapt to support each other, as well as our crews and customers. We are looking for team members who can embrace flexibility.

Aviationoperateson a dynamic schedule—things can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive in a dynamic, around-the-clock operation and are open toworkinga flexible schedule to meet the needs of the operation, customers, and crews.

We formallyoperate24 hoursdaily,7 days weekly.

C Shift (11:00pm-7:00am) will be the initial assignment, with the potential for changes over time as our business needs and opportunities evolve.

The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this non-exempt position will be as follows: $35.00 - $40.00 hourly which is equivalent to $72,800 - $83,200 annually, plus a performance-based bonus up to 15% of annual salary.

• High school diploma or GED
• At least 7 years of Line & Ramp experience
• At least 3 years of experience in a supervisory role
• Must have a valid state driver license
• Certificate form NATA Line Service training program
• Must be able to pass an FAA required 10-year background check

Main Responsibilities

• Supervises and maintains adherence to the Standards of Excellence for courteous customer service, grooming and dress code.
• Supervises and manages on a daily basis the line service supervisors, leads, and line service technicians.
• Enhances and reinforces training programs to ensure a high and continuing level of customer service and safety is maintained by the department.
• Establishes schedules and assign individual duties to the supervisors, leads, senior personnel and related positions.
• In partnership with the human resources department, interviews applicants for all open positions within the department.
• In partnership with the human resources department, takes an active role in the hiring, dismissal, discipline, training, retraining, evaluation process, and counseling of employees.
• Prepares the necessary materials used in evaluating and assessing the performance of all personnel within the department.
• Reviews the daily fuel activity reports to ensure all fuel sales are being delivered and recorded properly.
• Responsible for the daily review of payroll and the approval of time worked for all line service employees.
• Communicates changes or additions to Company or departmental policies to the staff.
• Motivates and encourage the supervisors, leads and all employees within the department to provide the highest service levels

Main Responsibilities Cont.

• Has the ability to perform all duties of the personnel working under the assigned departments during critical times including but not limited to towing, wing-walking, deicing, RCC, etc.
• Assumes additional responsibilities in the absence of the Sr. Manager of Line Service and delegate responsibilities to qualified personnel, as required.
• Responsible for the performance of all the employees within the assigned departments according to their job descriptions.
• Interacts with tenants, vendors, and all other customers to ensure quality service.
• Responsible for the safe and efficient operation of all ground equipment.
• Responsible for compliance with all airport rules and regulations, including but not limited to OSHA and EPA.
• Performs other responsibilities as needed or required.
• Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network.

Desired Characteristics

• Poised, diplomatic and service-oriented
• Excellent oral and written communication skills
• Ability to read, analyze and interpret general business periodicals, professional journals or governmental regulations
• Ability to write reports, business correspondence and procedure manuals
• Ability to present information and respond to questions from groups of managers, clients, customers and the public
• Ability to identify, analyze and solve issues at early stages
• Proven troubleshooting and leadership skills
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues
• Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador
• Demonstration of and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Full-time employees can enjoy selections from a comprehensive benefit package that fuels yourpassionsboth inside and outside of work. You can expect a wide array of financial, insurance, continued education and other employee benefits andperks:

Financial Perks: Base hourly pay + overtime paid over40 hoursin one week; holiday pay + paid time off (including 3 floating holidays); 401(k) benefits $1 for $1 match up to 6%; General Dynamics Employee Discounts.Wellness and Health Perks:Multiple Medical, Dental & Vision insurance options foremployeeonly or employee +additionalfamily members; paid sick time; Employee Assistance Program; Wellness Programs; Health Awards.

Performance Perks:Annual Merit Increase opportunity; annual bonus potential up to 5%.

Continued Education Perks:Tuition Reimbursement for approved CE pursuits.

Physical Demands / Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employeeis required touse their hands and fingers to handle, feel, or reach.The employeefrequentlyis required tostand, walk, or sit. The employeeis occasionally required toclimb or balance, kneel,crouchor crawl. The employee mustfrequentlylift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds above their heads. Specific visionrequiredfor this jobinclude,close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate withoccasionalhigh volume whenaircraftsarrive/depart. The employee isfrequentlyexposed tovibration. Occasional fuel fumes maypermeatethe workplace.Employeemust be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may beextremehot and cold during certain seasons of the year.

At JetAviationwe believe in selecting the best candidates through a comprehensive and thoughtful process. If youare selected to move forward, you can expect a multistage interview process, including connections with team members and leaders. As a part of our commitment to safety and security, our selected candidate must successfully pass pre-employmentrequirementsbeforefinalizingemployment.

At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well-being matter to us. That’s why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans