Supervisor - Licensing & Compliance

holmanautogroup; Mount Laurel Township (NJ); On-site; USD 85,000 - 110,000; Full time

Job summary

Holman is seeking a Supervisor, Licensing and Compliance in New Jersey to lead a high-performance team responsible for licensing rules and compliance across operations. You will analyze performance, drive process improvements, and coach staff while ensuring adherence to industry regulations.

This role emphasizes workflow balance, timely decisions, and ongoing development within a family-owned, global automotive services organization.

Qualifications

• Bachelor's degree required; additional education or certifications are a plus.
• Experience monitoring and reporting on KPIs and SLAs.

Responsibilities

• Oversee daily operations to ensure efficiency and productivity.
• Analyze and report on team performance and metrics.
• Identify and implement process improvements.
• Monitor KPIs and SLAs to meet targets.
• Provide training, coaching, and performance feedback.
• Review and approve licensing rules.
• Ensure knowledge articles are accurate and accessible.
• Balance workload including PTO planning.
• Set priorities to meet daily deadlines.
• Align team work with the organization's vision.
• Drive change management and remove obstacles.
• Support transitions with new hires and promotions.
• Foster a culture of learning and continuous development.

Skills

MS Office

Analytical skills

Education

Bachelor's degree in a related field

Job description

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

The Supervisor, Licensing and Compliance is responsible for overseeing the daily operations of the team, ensuring efficiency, productivity, and high performance. They analyze team performance, monitor KPIs and SLAs, and implement process improvements to enhance operations. The supervisor engages in performance management by providing training, coaching, and fostering a culture of continuous development. They also review and approve licensing rules, manage workload distribution, and ensure compliance with industry regulations while maintaining a focus on team well-being and operational continuity. Additionally, the supervisor leads change management efforts and resolves obstacles to support team success.

What will you be doing?

• Oversees and manages team's daily operations to ensure efficiency and productivity
• Analyzes and reports on team operations and performance, providing insights and recommendations for strategic decision‑making
• Identifies and implements opportunities for process improvements to enhance operational efficiency and team effectiveness
• Monitors, analyzes, and reports on key performance indicators (KPIs), metrics, and service level agreements (SLAs) to ensure the team meets its targets and maintains high performance standards
• Engages in performance management activities, providing training, coaching, and support to team members, fostering a culture of continuous learning and development
• Reviews and approves new or updated pre‑requisite rules, ensuring compliance with industry regulations
• Evaluates and approves all knowledge articles, ensuring accuracy, relevance, and accessibility for team members
• Assists in balancing the overall workload of the team, including the management of paid time off planning, to maintain operational continuity and team well-being
• Sets priorities for employees to meet daily deadlines; develops plans to meet short‑term objectives
• Excellent organizational skills and attention to detail
• Excellent time management skills, with a proven ability to meet deadlines
• Plans and prioritizes work efficiently and effectively, delegating when appropriate
• Keeps purpose front and center as they make daily decisions
• Understands how team's work ties in with the organization's vision and purpose
• Follows efforts through to completion
• Removes obstacles that impede progress and goal attainment
• Effectively manages change within their team (transitions, new hires, promotions)
• Identifies and removes barriers to effective teamwork
• Sets challenges to encourage learning; treats failure as an opportunity to learn
• Takes action quickly when performance is not meeting expectations

What are we looking for?

• Bachelor's degree in a related field or equivalent work experience. Additional education, certifications, or other distinctions are a plus.
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• 3-5 years' experience in the related area as an individual contributor; ideally within a document operations, legal, or compliance‑related function.
• Breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
• Prior experience monitoring and Reporting on KPIs and SLAs
• Experience in a fast‑paced, high‑volume environment with a focus on process improvement and team performance management leveraging digital systems and processes
• Understanding of accounting principles and bookkeeping software may be required
• Reviewing and improving processes, methods, and tools to increase efficiency and accuracy
• Knowledge of DMV regulations and processes is strongly preferred, but not required

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INDMISC

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop stri