Licensing Specialist II

holmanautogroup; Mount Laurel Township (NJ); On-site; USD 52,000 - 78,000; Full time

Job summary

Holman is seeking a Licensing Specialist II to ensure accurate processing and compliance across vehicle-level and account-based licensing cases. You will investigate rejected cases, support teammates, and utilize the DMV Terminal to complete tasks efficiently while maintaining professional, detail-oriented work habits.

The role emphasizes learning, adaptability, and ongoing documentation updates. Strong time management and problem-solving skills are essential to meet deadlines in a dynamic

Qualifications

• High School Diploma or equivalent required; a degree in Business Administration or relevant field preferred.
• Experience in case management, administrative support, or customer service is a plus.
• Knowledge of DMV regulations and processes is strongly preferred, but not required.

Responsibilities

• Process licensing cases incl. IFTA/IRP, Permits, HUT2290, and refunds, ensuring accuracy and compliance.
• Handle both vehicle-level and account-based cases with versatility.
• Investigate and resolve rejected cases and provide coaching to peers as needed.
• Utilize the DMV Terminal to complete tasks efficiently and maintain up-to-date knowledge articles.

Skills

Case management

Microsoft Office

Problem solving

Independent worker

Team collaboration

Education

High School Diploma or equivalent

Business Administration degree preferred

Tools

MS Office

Job description

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

What will you be doing?

The Licensing Specialist II is responsible for ensuring accurate processing and compliance with company standards. This role handles both vehicle-level and account-based cases, investigates rejected cases, and supports team members when needed. The specialist also utilizes the DMV Terminal to efficiently complete tasks, updates knowledge articles, and provides coaching and feedback to peers. Additionally, they demonstrate strong attention to detail, time management, and problem-solving skills while maintaining professionalism and adaptability.

• Works and resolve all licensing case types including but not limited to, IFTA/IRP, Permits, HUT2290, and Refunds, ensuring accurate processing and adherence to company standards
• Handles both vehicle-level cases and account-based cases, demonstrating versatility and comprehensive understanding of Licensing operations
• Investigates and resolves rejected cases
• Assists and supports team members (e.g., Specialist I - Licensing) depending on capacity
• Utilizes the DMV Terminal as needed to complete cases efficiently, ensuring compliance with all relevant regulations and processes
• Authors and updates knowledge articles, ensuring that all documentation is current, accurate, and serves as a valuable resource for both the team and clients
• Effectively coaches, gives performance feedback and provides development opportunities within own area of responsibility or department
• Effectively manages time and consistently meets deadlines with some guidance from supervisor
• Demonstrates accuracy, thoroughness and effectiveness in work
• Demonstrates attention to detail and commitment to doing quality work
• Adjusts quickly to new or changing assignments, processes and people
• Displays professionalism and remains composed when faced with challenges
• Learns from experience; modifies behavior to be more effective
• Recognizes one's own strengths and opportunities for growth
• Solve a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard procedures

What are we looking for?

High School Diploma or equivalent required, a degree in Business Administration or relevant field preferred. Additional education, certifications, or experience are a plus.

• Strong problem-solving skills and the ability to handle multiple tasks simultaneously
• Previous experience in case management, administrative support, or customer service is a plus.
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• Ability to work independently and as part of a team
• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.
• 2-4 years' experience in case management, administrative support, or customer service related fields
• Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
• Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
• Understanding of accounting principles and bookkeeping software may be required
• Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security
• Knowledge of DMV regulations and processes is strongly preferred, but not required

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family,