Supervisor Lab Support Services - Inpatient Phlebotomy

aah; Paterson (NJ); Hybrid; USD 42,000 - 63,000; Full time

Job summary

Advocate Health is seeking a department leader to oversee day-to-day operations of the 60471 IL ACL Laboratories - Administration unit. You will guide staff, manage non-clinical lab operations, and assist in implementing strategic initiatives to improve outcomes.

The role requires strong leadership, regulatory knowledge, and experience with laboratory information systems. You will work on-site with occasional remote support, ensuring high-quality service and compliance.

Qualifications

• Demonstrated leadership and project management experience in a clinical or lab setting.
• Strong understanding of regulatory, accreditation, and licensing requirements.
• Knowledge of laboratory information systems and quality improvement practices.
• Excellent communication and organizational skills with a focus on team development.

Responsibilities

• Oversees day-to-day department operations, providing guidance to staff.
• Collaborates on strategic initiatives and quantitative outcomes.
• Monitors budget and analyzes fiscal/departmental performance.
• Ensures quality, regulatory and competency standards are met.
• Coordinates staff orientation, training and competency testing.

Skills

Leadership

Project management

Decision making

Delegation

Team building

Customer service

Conflict resolution

Coaching

Regulatory compliance

Laboratory information systems

Organization

Communication

Education

High School diploma

Job description

Department:

60471 IL ACL Laboratories - Administration: Lutheran General

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Supports the team that work as early as SWARM (2:30 a.m.) hours until 4:00 p.m. Role requires on-site and remote support. May occasionally require to be patient facing at times.

Pay Range:

$30.70 - $46.05

Major Responsibilities:

• Assumes responsibility for the day-to-day operations of the department including providing work direction, expertise, and guidance to the staff. Oversees the non-clinical laboratory operations, which may include phlebotomy, specimen management and/or waived laboratory testing.
• Actively participates in projects to meet strategic initiatives including implementation and development of quantitative outcomes.
• Monitors budget compliance. Analyzes laboratory fiscal needs, and departmental performance and takes action to address variances.
• Collaborates and implements performance improvement processes to optimize teammate engagement, and physician and patient satisfaction.
• Ensures quality, regulatory, accreditation, compliance and competency standards are met. Ensures compliance with current policies, procedures, and standardization and/or consolidation decisions.
• Coordinates orientation, training, and competency testing of staff and/or students. Maintains competency, as needed, in areas of responsibility. Serves as the primary resource for staff. Promotes an environment of learning.
• Complies with the quality plan by implementing and monitoring quality indicators. Documents and implements corrective action as appropriate.
• Selects, coaches, and develops team. Sets clear expectations to inspire and motivate the team. Manages performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Education Required:

High School diploma or equivalent

Experience Required:

Typically requires 3 years of experience in laboratory services and operations.

Knowledge, Skills & Abilities Required:

• Demonstrated leadership skills including project management, decision making, delegation, team building, customer service, and conflict resolution.
• Ability to grow leaders through coaching, guidance, and development planning.
• Advanced knowledge of regulatory compliance, accrediting and licensing agency requirements.
• Current knowledge of medical and technical advancements to plan for future growth and development.
• Intermediate computer skills including knowledge and experience with laboratory information systems.
• Excellent organization and communication skills.

Physical Requirements and Working Conditions:

• Operates all equipment necessary to perform the job.
• Frequently lifts up to 10 lbs.
• Occasionally lifts up to 50 lbs.
• Must be able to sit, stand, walk, twist and bend the majority of the workday.
• May be exposed to mechanical, electrical, and/or infectious agents.
• Will be exposed to human blood and body fluids.
• Must wear appropriate safety protection, i.e. laboratory coats, gloves, gowns and/or eye protection.
• Must be able to handle stressful situations in a calm and professional manner.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation:

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more:

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); plea