Supervisor Lab Support Services - Inpatient Phlebotomy

Advocate Health; Park Ridge (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Advocate Health in Park Ridge, IL seeks a Lab Operations Manager to oversee daily staff and non-clinical lab functions, including phlebotomy and specimen handling, while driving strategic projects and outcomes. You will monitor budgets, enforce quality, and lead training and performance initiatives to ensure high standards of care.

The role requires a strong background in laboratory leadership, regulatory knowledge, and effective communication with physicians, staff, and patients alike.

Qualifications

• Demonstrated leadership experience in a laboratory setting.
• Experience managing projects and coordinating teams.
• Knowledge of regulatory compliance and quality standards.

Responsibilities

• Lead day-to-day department operations and provide staff guidance.
• Monitor budget, analyze fiscal needs, and address variances.
• Drive performance improvement and staff development.
• Ensure regulatory, accreditation, and quality standards are met.
• Coordinate staff orientation, training, and competency testing.
• Participate in hiring decisions and personnel actions.

Skills

Leadership

Project management

Decision making

Delegation

Team building

Customer service

Conflict resolution

Communication

Education

High School diploma

Tools

Laboratory Information Systems

Job description

Major Responsibilities:

• Assumes responsibility for the day-to-day operations of the department including providing work direction, expertise, and guidance to the staff. Oversees the non-clinical laboratory operations, which may include phlebotomy, specimen management and/or waived laboratory testing.
• Actively participates in projects to meet strategic initiatives including implementation and development of quantitative outcomes.
• Monitors budget compliance. Analyzes laboratory fiscal needs, and departmental performance and takes action to address variances.
• Collaborates and implements performance improvement processes to optimize teammate engagement, and physician and patient satisfaction.
• Ensures quality, regulatory, accreditation, compliance and competency standards are met. Ensures compliance with current policies, procedures, and standardization and/or consolidation decisions.
• Coordinates orientation, training, and competency testing of staff and/or students. Maintains competency, as needed, in areas of responsibility. Serves as the primary resource for staff. Promotes an environment of learning.
• Complies with the quality plan by implementing and monitoring quality indicators. Documents and implements corrective action as appropriate.
• Selects, coaches, and develops team. Sets clear expectations to inspire and motivate the team. Manages performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Education Required:

• High School diploma or equivalent

Experience Required:

• Typically requires 3 years of experience in laboratory services and operations.

Knowledge, Skills & Abilities Required:

• Demonstrated leadership skills including project management, decision making, delegation, team building, customer service, and conflict resolution.
• Ability to grow leaders through coaching, guidance, and development planning.
• Advanced knowledge of regulatory compliance, accrediting and licensing agency requirements.
• Current knowledge of medical and technical advancements to plan for future growth and development.
• Intermediate computer skills including knowledge and experience with laboratory information systems.
• Excellent organization and communication skills.

Physical Requirements and Working Conditions:

• Operates all equipment necessary to perform the job.
• Frequently lifts up to 10 lbs. Occasionally lifts up to 50 lbs.
• Must be able to sit, stand, walk, twist and bend the majority of the workday.
• May be exposed to mechanical, electrical, and/or infectious agents.
• Will be exposed to human blood and body fluids.
• Must wear appropriate safety protection, i.e. laboratory coats, gloves, gowns and/or eye protection.
• Must be able to handle stressful situations in a calm and professional manner.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.