Supervisor, IT Support

Rocket Lab; Long Beach (CA); On-site; USD 75,000 - 110,000; Full time

Job summary

Rocket Lab's IT team in Long Beach is seeking a Supervisor, IT Support to oversee the day-to-day IT service delivery on-site at the global headquarters. You will coordinate ticket management, ensure timely resolution, and maintain high service quality for a fast-paced environment.

This role combines hands-on leadership with strategic collaboration across Infrastructure, Launch, and Cybersecurity teams, shaping IT operations and staff development while supporting essential business operations.

Qualifications

• Experience leading IT support teams.
• Strong ticketing and incident management skills.
• Ability to collaborate with Infrastructure, Launch, and Cybersecurity.

Responsibilities

• Coordinate day-to-day IT support delivery.
• Escalate and resolve complex tickets.
• Serve as bridge between frontline staff and senior management to maintain service standards.

Skills

IT support

Ticket management

Leadership

Cross-functional collaboration

Job description

About Rocket Lab

Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity's reach to the Moon, Mars, and beyond. We move fast, build real hardware for meaningful missions, and make the impossible routine. Come shape the future with us.

About Rocket Lab

Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity's reach to the Moon, Mars, and beyond. We move fast, build real hardware for meaningful missions, and make the impossible routine. Come shape the future with us.

IT

Rocket Lab's IT team is responsible for how our global teams access information and run operations across our computer systems, networks, and devices. Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment, but who also thrive under the challenge of supporting all our proprietary systems and people, from finance to launch operations.

SUPERVISOR, IT SUPPORT

Based on site at Rocket Lab's global headquarters in Long Beach, CA, the Supervisor, IT Support will be responsible for the day-to-day coordination and delivery of IT support services, ensuring efficient ticket management, maintaining service quality standards, and providing escalated technical support to the business. This role acts as the operational bridge between frontline support staff and senior management, and collaborate closely with Infrastructure, Launch and Cybersecurity teams to strengthen partnerships with Client Services.

Strong coordination skills, structured processes, and the ability to drive outcomes in dynamic environments while maintaining adaptability are essential for success in this role.

This position is ideal for someone with strong technical and operational skills who has a natural leadership attitude and is seeking a future career in management. You'll get hands-on experience leading