Supervisor, IT, HWAD

Day & Zimmermann; Hawthorne (NV); Presencial; USD 87.000 - 131.000; Jornada completa

Descripción de la vacante

Day & Zimmermann seeks an IT Supervisor to lead on-site IT/IA operations at Hawthorne Army Depot in Nevada. A working supervisor role, you will mentor staff while performing hands-on tasks to maintain mission-critical systems and secure IT services.

You will coordinate with the IT Manager, government representatives, and enterprise teams, ensuring documentation, training, and compliance with DoD requirements while managing changes and incident responses.

Formación

• AA in IT/CS/IS/Engineering or related field required.
• Equivalent combinations of education, training, certifications, and relevant experience may be considered.
• 7+ years of relevant experience (PWS Level 3 IT/IA Lead) required.

Responsabilidades

• Lead on-site IT/IA operations as a working supervisor; assign and prioritize work, supervise and mentor staff, maintain coverage, assess performance, and assist with tasks and escalations as needed.
• Perform hands-on technical support across network, server, endpoint, communications, and related IT infrastructure; diagnose faults and coordinate restoration.
• Coordinate cybersecurity support including patching, vulnerability remediation, STIG/IAVM actions, access-control support, and incident response.
• Perform maintenance, LAN administration, network troubleshooting, upgrades, backups, and change-control activities; mentor staff as needed.
• Maintain configuration, assets, and documentation; ensure contract deliverables and government review evidence.
• Liaise on-site with IT management, government representatives, and vendors; communicate outages, risks, and corrective actions.
• Support hiring, onboarding, workforce planning, training, certification tracking, and government-directed training.

Conocimientos

IT service management

Operational leadership

Incident management

Problem management

Change management

Configuration management

Cross-functional leadership

Hands-on IT work

Educación

AA in IT/CS/IS/Engineering

Herramientas

Microsoft Office

Teams

SharePoint

Ticketing systems

Documentation tools

Project management tools

Descripción del empleo

The IT Supervisor serves as the on-site IT/IA Lead (PWS Level 3) and is a working supervisor responsible for both leading assigned IT personnel and actively performing technical work supporting Hawthorne Army Depot (HWAD). The position provides hands‑on troubleshooting, systems and network administration, infrastructure maintenance, service restoration, and technical problem resolution while overseeing reliable, secure, and documented IT operations. The supervisor assigns and prioritizes work, mentors personnel, and works alongside the team to resolve complex incidents and maintain mission-essential services. As the primary on-site operational IT point of contact, the position coordinates with the IT Manager, Corporate IT, Government representatives, the ISSM, Army enterprise organizations, and vendors. The position reports to the IT Manager and exercises delegated day‑to‑day authority subject to company, contract, and Government approvals and security boundaries.

Responsibilities

• Lead on-site IT/IA operations as a working supervisor; assign and prioritize work, supervise and mentor assigned staff, maintain qualified coverage, assess performance, and personally assist with technical tasks and escalations as mission needs require. Support hiring, onboarding, workforce planning, annual Government‑directed training, certification and access tracking, hands‑on technical mentoring and evaluations, vendor coordination, procurement inputs, and Government‑directed customer familiarization training.
• Perform and oversee hands‑on technical support across network, server, endpoint, communications, and related IT infrastructure environments. Diagnose complex faults, work directly with personnel to restore services, monitor tickets and outages, initiate support within 30 minutes of initial loss of service, and coordinate required PCO/ACO notifications and restoration updates through authorized channels.
• Coordinate and, within authorized duties, perform technical cybersecurity and information‑assurance support, including approved patching, vulnerability remediation, STIG/IAVM actions, access‑control support, security incident response, inspections, and documentation. Work with the ISSM and Army enterprise organizations; do not independently modify Government‑managed security controls.
• Personally perform and coordinate preventative and remedial maintenance, systems and LAN administration, network troubleshooting, equipment installation and configuration, approved upgrades, backups and recovery activities, testing, engineering plans, and infrastructure cutovers. Supplement staff capacity and resolve escalated technical issues while following Government change‑control and approval procedures.
• Maintain and verify configuration, asset and license accountability, network diagrams, system documentation, change and maintenance records, operating procedures, training records, and evidence supporting contract deliverables and Government reviews; perform technical documentation work as needed.
• Serve as the primary on‑site operational IT liaison; communicate availability, outages, risks, technical corrective actions, and resource needs; provide hands‑on technical input to required PWS reports, briefings, engineering documentation, and other deliverables through the IT Manager and authorized Government channels.
• Support hiring, onboarding, workforce planning, annual Government‑directed training, certification and access tracking, hands‑on technical mentoring and evaluations, vendor coordination, procurement inputs, and Government‑directed customer familiarization training.

KSAs (Knowledge, Skills, and Abilities)

• Broad working knowledge of IT service management, operational leadership, incident and problem management, change and configuration management, and Government technical documentation. This includes LAN/WAN and telecommunications infrastructure, Windows systems, Active Directory, virtualization, storage, backups, applications and databases, endpoint support, asset management, and enterprise interfaces.
• Understand cybersecurity and information‑assurance practices, including DoD 8570/8140 role requirements, access control, vulnerability and patch management, STIG/IAVM compliance, security incident escalation, audit readiness, and the division of responsibilities between local contractor staff, the ISSM, and Government‑managed enterprise security services.
• Ability to direct cross‑functional IT teams, prioritize mission‑critical issues, coordinate troubleshooting and restoration, enforce approved change procedures, and maintain accurate operational, personnel‑qualification, training, configuration, and asset records.
• Must be able to coordinate Government‑approved installations, testing, cutovers, and recovery activities; support PWS reporting and contract deliverables; communicate with technical and nontechnical stakeholders; mentor employees; and elevate significant risks to the IT Manager.
• Proficiency with Microsoft Office, Teams, SharePoint, ticketing systems, and technical documentation/project tools is required. The employee must safeguard sensitive, proprietary, controlled, and Government information.
• The employee must remain technically proficient and willing to perform daily hands‑on IT work alongside assigned personnel, including complex troubleshooting, network and systems administration, endpoint support, infrastructure maintenance, and approved technical changes. The employee must balance supervisory obligations with direct technical execution, identify when specialist or Government escalation is required, and comply with delegated access and change authorities.

Minimum Qualifications

• Associate’s Degree (AA) in Information Technology, Computer Science, Information Systems, Engineering, Cybersecurity, or a related field Required
• Equivalent combinations of education, technical training, certifications, and relevant experience may be considered in accordance with company and contract requirements.
• 7+ years of relevant experience (PWS Level 3 IT/IA Lead) Required

Compensation and Benefits

In compliance with this state's pay transparency laws, the salary range for this role is $87,120.00 - $130,680.00 This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements).

Notices to Applicants
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

Diversity, Inclusion & Equal Employment Opportunity
Day & Zimmermann is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated and promoted based on their contributions to our Company. Our collective strength is rooted in over a century of diverse employees and businesses, commitment to success, and delivery on promises made. Federal and state Equal Employment Opportunity laws prohibit employment discrimination based on race, color, religion, sex, sexual orientation, age, national origin, citizenship status, veteran status and disability status. Day & Zimmermann is committed to providing an equal opportunity work environment in full compliance with these laws. If you are an individual with a disability and you require an accommodation in the application process, please email [e-mail] , and please specify which position you are interested in, including job title and location.