Supervisor - IT Field Support Services

Coca-Cola Bottling Company UNITED, Inc.; Georgia (VT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Two weeks vacation

Medical plan

Life insurance

401(k) match

Employee discounts

CDL tuition reimbursement

Job summary

Coca-Cola UNITED is seeking a Supervisor - IT Field Support Services to lead a team that supports and maintains IT hardware and infrastructure across UNITED locations. You will supervise operations, hire and train staff, and coordinate with vendors to ensure high availability.

This role emphasizes coaching, performance planning, and aligning field needs with corporate IT goals. A Bachelor's degree or 5-10 years IT experience is expected, with 25-35% travel.

Qualifications

• Bachelor's degree or 5-10 years of Information Technology experience; or combination of education and experience.
• Ability to travel 25-35% is required.

Responsibilities

• Carries out supervisory responsibilities in accordance with the UNITED policies and applicable laws
• Interview, hire, and train associates
• Plan, assign, and direct work
• Address complaints and resolve problems
• Manage the processes for all Field IT Support Services including, assigning resources, managing schedules, and managing resources and career development
• Work with various CCBCU external vendors that provide equipment and maintenance on IT assets in the field
• Manage, coaching and mentor Field IT Support personnel and working with peers across the Corporate IT organization to ensure high availability of all UNITED IT systems and devices
• Assist to define annual goals, evaluate performance, and prepare career development plans
• Work with internal customer groups to determine and meet specific Field IT Support needs
• Support and maintain the Windows PC environment and the associated desktop and laptop computing hardware and software, as well the networking infrastructure and hardware if necessary
• Assist The Manager-IT Field Support Services in managing the Field mobile device management (MDM) system
• Assist and support the Corp Manager- IT Field Support Services in the administration and billing of all communications services
• Performs appropriate duties as assigned by management

Skills

Strong leadership

Coaching and mentoring

Business analysis

Project management

People management

Customer management

Education

Bachelor's degree or 5-10 years IT experience

Job description

Why you will love Coca-Cola UNITED?

About us:

• Privately owned and operated with 100+ years of historical strength and stability
• Dedicated to supporting internal career growth through on job training, learning and opportunity for career advancement
• Excellent Total Value Benefits Package to include:
• Two weeks paid vacation within first year
• Comprehensive Medical Preferred Provider Plan
• Employee Assistance Program
• Company paid life insurance ($50,000)
• Additional optional insurance (accident, critical illness, universal life, home & auto)
• Paid maternity & paternity leave
• 401(k) match (50% on first 6%; plus an additional annual match of up to 3%)
• Exclusive employee discounts (cell phone, event tickets, gym membership, car buying, hotels, car rentals, technology needs and much more)
• Competitive Compensation
• Fast paced environment promotes a healthy lifestyle
• For qualified candidates we offer an amazing CDL Tuition Program reimbursable up to $5250 for CDL school tuition - ask your Recruiter for details
  

Job Description

The Supervisor - IT Field Support Services is a member of the Corporate IT staff and is responsible for managing a team of Field Support personnel that support and maintains all IT hardware and infrastructure located in all UNITED locations.

What your day will look like:

• Carries out supervisory responsibilities in accordance with the UNITED policies and applicable laws
• Interview, hire, and train associates
• Plan, assign, and direct work
• Address complaints and resolve problems
• Manage the processes for all Field IT Support Services including, assigning resources, managing schedules, and managing resources and career development
• Work with various CCBCU external vendors that provide equipment and maintenance on IT assets in the field
• Manage, coaching and mentor Field IT Support personnel and working with peers across the Corporate IT organization to ensure high availability of all UNITED IT systems and devices
• Assist to define annual goals, evaluate performance, and prepare career development plans
• Work with internal customer groups to determine and meet specific Field IT Support needs
• Support and maintain the Windows PC environment and the associated desktop and laptop computing hardware and software, as well the networking infrastructure and hardware if necessary
• Assist The Manager-IT Field Support Services in managing the Field mobile device management (MDM) system
• Assist and support the Corp Manager- IT Field Support Services in the administration and billing of all communications services
• Performs appropriate duties as assigned by management

What you need to succeed:

• Minimum age 18 years old
• Valid driver's license required and obligation to maintain compliance with UNITED fleet policy
• Personal Protective Equipment (PPE) as required by position and compliance with UNITED safety policies
• Regular and prompt attendance is an essential function of the job
• Ability to read, write and speak English
• Ability to maintain a neat professional appearance within Company guidelines
• Ability to maintain safety and security of Company assets
• Ability to utilize all Company provided resources and technology
• Strong leadership and organizational skills
• Proven ability to coach and manage needs and concerns of multiple associates
• Strong skills and experience in business analysis, project management, people management and customer management
• Bachelor's degree or 5-10 years of Information Technology experience; or combination of education and experience
• Ability to travel (25-35%)

Physical Requirements

Position will be required to comply with the CCBCU Personal Protective Equipment Program. Position is required to wear safety toed shoes when performing the following tasks: Operating Powered Industrial Equipment or Working in an Area where Powered Industrial Equipment is in use, Fleet Maintenance, Working with Palletized Product, Use of Hand Trucks/Dollies to Deliver Product, Cooler Services, etc.

(X) None = 0% (0 hrs)

(L) Limited = 1% (1 hr)

(O) Occasionally = 2%-25% (1-2 hrs)

(F) Frequently = 26%-50% (3-4 hrs)

(R) Repeatedly = 51%-75% (5-6 hrs)

(C) Continuously = 76%-100% (7+ hrs)

Requirement Frequency

Sit C

Stand R

Walk R

Bend O

Kneel/Squat O

Climb Stairs O

Crawling O

Overhead Reach O

Typing C

Vehicle Operation O

PPE/Special Clothing O

Grasp O

Push/Pull O

Fine Manipulation O

Lift up to 50 lbs O

Carry up to 50 lbs O

Pushing up to 50 lbs O

Pulling up 50 lbs O

Exposure to Water O

Exposure to Chemicals O

Exposure to Weather O

Exposure to Noise O

CCBCU is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled. Veteran friendly.

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