Supervisor - IT Field Support Services

Coca-Cola Bottling Company UNITED, Inc.; Atlanta (GA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Two weeks paid vacation within first 2

Comprehensive Medical Plan

Dental, vision

Life insurance ($50,000)

401(k) match

Employee discounts

CDL Tuition Program reimbursement

Job summary

Coca-Cola UNITED is seeking a Supervisor - IT Field Support Services to lead a team of field IT professionals, ensuring high availability of IT assets across all locations. The role reports to Corporate IT and drives performance, coaching, and resource planning in a fast-paced environment.

You will manage daily operations, hire/train staff, and coordinate with vendors and internal customers to meet Field IT Support needs while maintaining Windows PC environments and networking infrastructure.

Qualifications

• Bachelor’s degree or 5–10 years of IT experience, or a mix of education and experience.
• Strong leadership and the ability to coach and mentor field IT Support staff.
• Experience in business analysis, project management, and customer management.

Responsibilities

• Interview, hire, and train associates.
• Plan, assign, and direct work.
• Appraise performance and build morale.
• Manage field IT support services resources and schedules.
• Collaborate with external vendors and corporate IT.

Skills

Leadership

People management

Business analysis

Project management

Education

Bachelor’s degree in IT or related field

5-10 years IT experience

Job description

• Appraise performance
• Builds positive associate morale

Division: Corporate

Work Schedule: 8:00 AM - 5:00 PM Monday - Friday, Nights/ Weekends (as needed)

Why you will love Coca-Cola UNITED?

About Us

• Privately owned and operated with 100+ years of historical strength and stability
• Dedicated to supporting internal career growth through on job training, learning and opportunity for career advancement
• Excellent Total Value Benefits Package to include:
• Two weeks paid vacation within first year
• Comprehensive Medical Preferred Provider Plan
• Dental, vision, flex spending
• Employee Assistance Program
• Company paid life insurance ($50,000)
• Additional optional insurance (accident, critical illness, universal life, home & auto)
• Paid maternity & paternity leave
• Paid holiday & sick time
• 401(k) match (50% on first 6%; plus an additional annual match of up to 3%)
• Exclusive employee discounts (cell phone, event tickets, gym membership, car buying, hotels, car rentals, technology needs and much more)
• Competitive Compensation
• Fast paced environment promotes a healthy lifestyle
• For qualified candidates we offer an amazing CDL Tuition Program reimbursable up to $5250 for CDL school tuition – ask your Recruiter for details

Job Description

The Supervisor - IT Field Support Services is a member of the Corporate IT staff and is responsible for managing a team of Field Support personnel that support and maintains all IT hardware and infrastructure located in all UNITED locations.

What Your Day Will Look Like

• Carries out supervisory responsibilities in accordance with the UNITED policies and applicable laws
• Interview, hire, and train associates
• Plan, assign, and direct work
• Appraise performance
• Address complaints and resolve problems
• Builds positive associate morale
• Manage the processes for all Field IT Support Services including, assigning resources, managing schedules, and managing resources and career development
• Work with various CCBCU external vendors that provide equipment and maintenance on IT assets in the field
• Manage, coaching and mentor Field IT Support personnel and working with peers across the Corporate IT organization to ensure high availability of all UNITED IT systems and devices
• Assist to define annual goals, evaluate performance, and prepare career development plans
• Work with internal customer groups to determine and meet specific Field IT Support needs
• Support and maintain the Windows PC environment and the associated desktop and laptop computing hardware and software, as well the networking infrastructure and hardware if necessary
• Assist The Manager-IT Field Support Services in managing the Field mobile device management (MDM) system
• Assist and support the Corp Manager- IT Field Support Services in the administration and billing of all communications services
• Performs appropriate duties as assigned by management

What You Need To Succeed

• Minimum age 18 years old
• Valid driver’s license required and obligation to maintain compliance with UNITED fleet policy
• Personal Protective Equipment (PPE) as required by position and compliance with UNITED safety policies
• Regular and prompt attendance is an essential function of the job
• Ability to read, write and speak English
• Ability to maintain a neat professional appearance within Company guidelines
• Ability to maintain safety and security of Company assets
• Ability to utilize all Company provided resources and technology
• Strong leadership and organizational skills
• Proven ability to coach and manage needs and concerns of multiple associates
• Strong skills and experience in business analysis, project management, people management and customer management
• Bachelor’s degree or 5-10 years of Information Technology experience; or combination of education and experience
• Ability to travel (25-35%)

Physical Requirements

Position will be required to comply with the CCBCU Personal Protective Equipment Program. Position is required to wear safety toed shoes when performing the following tasks: Operating Powered Industrial Equipment or Working in an Area where Powered Industrial Equipment is in use, Fleet Maintenance, Working with Palletized Product, Use of Hand Trucks/Dollies to Deliver Product, Cooler Services, etc.

Requirement Frequency

• Sit C
• Stand R
• Walk R
• Bend O
• Kneel/Squat O
• Climb Stairs O
• Crawling O
• Overhead Reach O
• Typing C
• Vehicle Operation O
• PPE/Special Clothing O
• Grasp O
• Push/Pull O
• Fine Manipulation O
• Lift up to 50 lbs O
• Carry up to 50 lbs O
• Pushing up to 50 lbs O
• Pulling up to 50 lbs O
• Exposure to Water O
• Exposure to Chemicals O
• Exposure to Weather O
• Exposure to Noise O

CCBCU is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled. Veteran friendly.