Supervisor - Inside Sales (Utilities)

Wesco; Ashland (VA); On-site; USD 74,909 - 93,636; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision coverage

Retirement savings plans

Job summary

Wesco in Ashland, Virginia is seeking a Supervisor – Inside Sales to assist in formulating sales strategies and managing staff. This role involves leadership over sales and counter personnel, with responsibilities including mentoring, analyzing trends, and ensuring high service levels.

The ideal candidate should have significant inside sales experience, with strong communication and leadership skills. The position offers a salary range of $74,909 – $93,636 annually along with potential bonuses and a comprehensive benefits program.

Qualifications

• 5+ years of inside sales experience required.
• Knowledge of business and management principles.
• Strong verbal and written communication skills required.

Responsibilities

• Supervise inside sales and counter personnel.
• Mentor staff on order entry and communication etiquette.
• Analyze trends for branch action plans.

Skills

Sales experience

Leadership skills

Customer service

Time management

Analytical skills

Education

High School Degree or equivalent

Bachelor's Degree

Tools

Word processing

Computer skills

Job description

As the Supervisor – Inside Sales, you will assist branch management in the formulation of sales strategies and execute plans and budgets to grow accounts, margin, and recruit new customers. You will provide leadership to assigned staff to meet and optimize established levels of business performance objectives, service, productivity, and quality. You will maintain positive employee morale while servicing customer base in an economical way.

Responsibilities

• Provides immediate supervision of inside sales and counter personnel.
• Coaches and mentors inside and counter staff on order entry, quotations, margin enhancement, problem solving, and communication etiquette.
• Takes leadership and direction from branch management and communicates to employees.
• Assists with team workload distribution.
• Verifies attendance records, provides input on hiring matters, assists with performance appraisals, takes direction on training and development of staff, and assists with disciplinary actions.
• Analyzes trends and provides input on branch action plans to correct issues, improve service, and optimize productivity.
• Serves as liaison with suppliers for return authorizations.
• Directs credit management in extension of credit and collection of accounts receivable, claims and deductions.
• Provides and organizes product training for team and vendors.

Qualifications

• High School Degree or equivalent required; Bachelor's Degree preferred.
• 5+ years required of inside sales experience.
• Knowledge of business and management principles, including strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.
• Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures and terminology.
• Strong verbal, written, analytical, persuasion and interpersonal skills.
• Excellent communication and computer skills.
• Effective time management.
• Demonstrate teamwork, leadership, and flexibility.
• 2 years preferred of sales supervision and department site P&L.
• 3 years of electrical experience preferred.
• Ability to travel 0% – 25%.

Compensation and Benefits

$74,909 – $93,636 annually. This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.

Equal Employment Opportunity Statement

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.