Supervisor, Inflight Dependability

Jobtailor; Denver (CO); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor in Denver is seeking a leadership role to manage all aspects of the Inflight Dependability Policy for a large Flight Attendant team. You will coach, counsel, and guide Flight Attendants on sick leave and company procedures while monitoring attendance, turnover and compliance.

The role requires collaboration with Inflight Base Supervisors and senior management on investigations, disciplinary actions and special projects.

Qualifications

• 3 to 5 years of management / supervisory experience preferred.
• Experience working with union representatives and grievance hearings preferred.
• Proficiency in MS Office Suite.

Responsibilities

• Manage all aspects of the Inflight Dependability Policy for a large Flight Attendant team.
• Provide direction, coaching and counseling to Flight Attendants regarding sick leave, leaves of absence and company policies and procedures.
• Monitor Flight Attendant turnover and absenteeism and assist in developing strategies to promote FA availability.
• Conduct internal investigations into potential Flight Attendant misconduct and administer discipline with management.
• Assist management in grievance/arbitration hearings and unemployment hearings concerning FA dependability.
• Work with Inflight Base Supervisors regarding dependability policies as needed.
• Administer attendance reporting and corrective action to all Flight Attendants.
• Ensure Flight Attendant schedules are properly updated.
• Assist Inflight Services Manager and Director with special projects and serve on committees.
• Educate, train, and enforce accountability of Flight Attendants in department policy and protocol.
• Coach and counsel workforce on maintaining company Standards of Dependability.
• Analyze statistical performance data and compile weekly, quarterly, and yearly reports on attendance and attrition.
• Oversee progressive discipline and terminations.
• Make judgments to ensure fairness and positive operational impact.
• Coordinate with Payroll on pay discrepancies related to FA Dependability.
• Provide backup to Inflight Base Supervisors during absences.
• Perform other duties as assigned.

Job description

Responsibilities

• Manage all aspects of the Inflight Dependability Policy for a large Flight Attendant team.
• Provide direction, coaching and counseling to Flight Attendants regarding sick leave, leaves of absence and company policies and procedures.
• Monitor Flight Attendant ("FA") turnover and absenteeism and assist in the development and implementation of strategies to promote consistent FA availability.
• Conduct comprehensive internal investigations into potential Flight Attendant misconduct situations, and work with Inflight Services management to administer discipline.
• Assist management in grievance/arbitration hearings and unemployment hearings concerning FA dependability.
• Work with Inflight Base Supervisors regarding dependability policies as needed.
• Administer all attendance reporting and corrective action to all Flight Attendants.
• Ensure Flight Attendant schedules are properly updated.
• Assist the Inflight Services Manager and Inflight Services Director with special projects, represent department with functions and serve on committees as necessary.
• Educate, train, and enforce accountability of Flight Attendants in all aspects of department policy, procedure and protocol.
• Formally coach and counsel workforce with regard to maintaining company Standards of Dependability.
• Analyze and evaluate statistical performance data and compile weekly quarterly, and yearly reports regarding overall attendance, leaves of absence and attrition trends.
• Oversee administration of progressive discipline and job terminations.
• Make judgments concerning issues requiring consistency, fairness, ensuring a positive impact on the operation, business, and workforce as a whole.
• Work closely with Payroll regarding pay discrepancies as it relates to FA Dependability.
• Provide backup to Inflight Base Supervisors as needed during times of absence.
• Perform other duties as assigned by the Manager, Inflight Services and the Director, Inflight Services.

Requirements

• College degree in Business or equivalent work experience preferred.
• 3 to 5 years of management / supervisory experience preferred.
• Experience working with union representatives and grievance hearings preferred.
• Proficiency in CrewTrac, Oracle and MS Office Suite.
• Possess excellent interpersonal and organizational skills.
• Above average verbal and communication skills.
• Assertive, self-directed with independent work habits.
• Ability to coordinate multiple priorities and meet deadlines.
• Problem solving abilities with an emphasis on working with statistics data.
• Ability to handle interruptions and fast paced environment.
• Ability to work with confidential material.
• Responsible and reliable.
• Attention to detail.