Inflight Services Director

Iflyea; Greensboro (NC); On-site; USD 120,000 - 170,000; Full time

Job summary

Eastern Airlines seeks an Inflight Services Director in Greensboro, NC, to lead the inflight management team and Flight Attendants. The role ensures safety, reliability, and superior customer experience while coordinating with FAA and company leadership.

This full-time position reports to Operations and collaborates across departments. The candidate will manage staffing, training, and policy development for inflight operations, with emphasis on regulatory compliance and high-pressure

Qualifications

• Bachelor’s degree or equivalent education and experience.
• Fluent in speaking, reading, and writing English.
• 3+ years of customer service experience (aviation preferred).
• At least 3 years of Flight Attendant experience.
• At least 3 years of management/supervisory experience.
• Knowledge of FAA regulations and CFRs.
• Current U.S. Passport valid for at least 6 months.
• Valid travel documents permitting international travel.
• Maintains a polished, professional appearance.
• Ability to multitask and perform in high-pressure environments.
• Must pass DOT drug test, background checks, and CHRC.
• Must be eligible to work in the United States.

Responsibilities

• Ensure the safe conduct of all inflight personnel per FAA requirements.
• Serve as the primary FAA contact for inflight service and cabin service matters.
• Coordinate formal correspondence between the FAA, DOD, and Company leadership.
• Ensure the competence and currency of all Flight Attendants, Supervisors, and Instructors.
• Responsible for the content, currency, and quality of inflight operations manuals.
• Establish and modify policies for all in-flight manuals.
• Oversee development of training programs for inflight personnel.
• Monitor compliance with CFRs and company policies.
• Maintain training program records (initial, recurrent, transition).
• Participate in safety and regulatory compliance duties.

Skills

English fluency

Customer service

Flight Attendant experience

Management experience

FAA CFR knowledge

US passport

International travel docs

Professional appearance

Multitasking under pressure

DOT background checks | CHRC

US work eligibility

Education

Bachelor’s degree or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Inflight Services Director

Full Time Professional Greensboro, NC, US

At Eastern Airlines, curiosity and excitement for growth go a long way. Eastern Airlines was launched by seekers, adventurers, and above all—fliers. Our rich legacy and pioneering spirit remain evident in our team today.

Our open-hearted attitude, respect for the people we fly, and attention to detail are what set Eastern Airlines apart from competitors. Natural curiosity and a hunger for wonder are behaviors that make our employees successful.

This summary outlines the knowledge, skills, and abilities critical to the Director of Inflight Services role.

General

This is a full-time, FLSA exempt position reporting to the 119 Director of Operations. The role works closely with all departments and is responsible for the oversight of the Company’s Flight Attendants and Inflight Management team. The primary goal is to ensure the highest standards of safety and reliability while meeting customer experience expectations. Strong communication skills and the ability to operate in a fast-paced, dynamic environment are essential.

Responsibilities

• Ensure the safe conduct of all in-flight personnel per company and FAA requirements.
• Serve as the primary FAA contact for all inflight service and cabin service matters.
• Coordinate formal correspondence between the FAA, DOD, and Company leadership.
• Ensure the competence and currency of all Flight Attendants, Supervisors, and Instructors.
• Responsible for the content, currency, and quality of inflight operations manuals.
• Authorized to establish and modify policies, procedures, and instructions for all in-flight manuals.
• Participate in Flight Attendant recruitment with People Services.
• Oversee the development of all training programs and curriculum for in-flight personnel.
• Ensure compliance with all CFRs and company policies.
• Maintain certification and records for all training programs (initial, recurrent, transition).
• Participate in safety and compliance duties per the Safety and Regulatory Compliance Manual.
• Monitor and help maintain staffing levels based on operational needs.
• Resolve scheduling disputes with Crew Scheduling and Flight Attendants.
• Conduct internal audits of training materials for regulatory compliance.
• Ensure the quality of Cabin Crewmember Checks and Qualifications processes.
• Manage the Inflight Team with balanced empathy and accountability.
• Coordinate with People Services on personnel actions (counseling, hiring, separations, injury/illness cases).
• Other duties as assigned by the Director of Operations.

Qualifications

• Bachelor’s degree or equivalent education and experience
• Fluent in speaking, reading, and writing English
• Minimum of 3 years of customer service experience (aviation preferred)
• At least 3 years of prior Flight Attendant experience
• At least 3 years of management/supervisory experience
• Knowledge of FAA regulations and CFRs required
• Ability to manage teams with accountability and empathy
• Current U.S. Passport valid for at least 6 months
• Valid travel documents permitting international travel
• Maintains a polished, professional, and conservative appearance
• Ability to multitask and perform in high-pressure environments
• Must pass DOT drug test, background checks, and CHRC
• Must be eligible to work in the United States