Supervisor III Omnichannel Item Lifecycle

ViziRecruiter,LLC.; Carlisle (Cumberland County); Hybrid; USD 92,640 - 138,960; Full time

Job summary

Ahold Delhaize USA is seeking a leader to oversee all Item Life Cycle functions, including item setup, maintenance, and discontinuations, while partnering with cross-functional teams to meet the needs of multiple brands and channels for an optimal customer experience.

The role emphasizes staff leadership, process governance, data quality, and system improvements, with a flexible/hybrid schedule and Carlisle, PA as a core location.

Qualifications

• High school diploma or GED; Associate's or Bachelor's preferred.
• 3+ years in systems administration, Item Life Cycle management, MDM, or data maintenance.
• 3+ years leading teams in retail, operations, or data management.
• Strong knowledge of Item Life Cycle processes and data governance.
• Experience with cross-functional collaboration and training.

Responsibilities

• Manage staff and plan Item Life Cycle activities to meet objectives.
• Recruit, hire, and onboard full-time and contract staff.
• Facilitate system access, training, and process documentation.
• Develop policies, procedures, and productivity standards.
• Oversee data collection, entry, and compliance with regulations.
• Represent Item Life Cycle with cross-functional teams and leadership.
• Provide updates on team accomplishments and responsibilities.
• Submit improvements for IT backlog and participate in backlog discussions.
• Contribute to system projects and QA tool development.
• Serve as escalation point and perform post-incident analysis.

Skills

Analytical thinking

Project management

Leadership

Communication

Education

High school diploma or GED

Associate's or Bachelor's degree in Business, Information Systems, Retail Operations

Tools

Power BI

Biceps

SEGA

Interscale

Job description

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Overview

Oversee all Item Life Cycle functions including item set up, maintenance and disco as well as project work. Represent the team and provide support in resolving roadblocks. Facilitate system access & training. Partner with cross-functional teams to proactively meet the needs of each Brand/channel, enabling them to provide the optimal customer experience.

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office location include Carlisle, PA.

Applicants must be currently authorized to work in the United States on a full-time basis until the end of their appointment.

Responsibilities

• Accomplish department objectives by managing staff, planning and evaluating Item Life Cycle activities.
• Maintain staffing levels by recruiting, hiring and onboarding full-time and contract employees.
• Facilitate system access & training.
• Develop and enforce policies, procedures, and productivity standards.
• Oversee & audit data collection, entry and accuracy, ensuring compliance with government regulations.
• Represent Item Life Cycle on and with cross-functional teams.
• Provide regular updates on team accomplishments, roles & responsibilities to leadership & partners.
• Submit process & system improvements for the I.T. backlog(s) and participate in backlog discussions.
• Take an active role in system-related projects; help develop QA tools and workflows.
• Serve as escalation point and provide post-incident analysis.
• Additional job duties may be assigned as needed to meet the needs of the business and support our values.

Requirements

• High school diploma or GED required; Associate's or Bachelor's degree in Business, Information Systems, Retail Operations, or related field preferred.
• 3+ years of experience in systems administration, Item Life Cycle management, Product Master Data Management (MDM), or database maintenance.
• 3+ years of experience leading, coaching, and developing teams in a retail, operations, or data management environment.
• Strong knowledge of retail operations, merchandising, product information management, master data management, and Item Life Cycle processes.
• Subject matter expertise in Item Life Cycle systems, processes, data governance, and data quality management.
• Experience managing item setup, maintenance, discontinuations, product attribute management, and ensuring data integrity.
• Proven ability to partner with cross-functional teams, resolve roadblocks, and support business objectives across brands and channels.
• Experience facilitating system access, user onboarding, training, and process documentation.
• Strong analytical, problem-solving, project management, and decision-making skills with the ability to manage multiple priorities.
• Effective communication, leadership, and team development skills, including coaching, delegation, conflict resolution, and escalation management.

Preferred Qualifications

• Familiarity with Biceps and SEGA systems.
• Proficiency in Power BI reporting, analytics, and dashboard development.
• Working knowledge of Interscale systems and reporting tools.

Salary Information

ME/NC/PA/SC Salary Range: $92,640 - $138,960

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.